Yasrab Tours  Anmeldelser 

I travelled with my husband and close family on an Umrah trip organised by Quest Makkah Tours in late 2025. As a mother, what was supposed to be a blessed journey ended up being extremely distressing.

Because of issues with the return travel they arranged, my two young daughters and I were left at Madinah airport for many hours overnight. One of my children was unwell and on medication, but our messages to the company asking for help went unanswered for long periods. My girls tried to sleep on the hard floor and chairs under cold air‑conditioning while we waited. We were eventually given short‑term access to a lounge, but during a long onward stop in Doha we again received no real support from the agency despite sending updates and photos.

Earlier in the trip, the standard of accommodation and transport was also far below what we had been led to expect. The hotel in Madinah did not match the level we were sold and was difficult for an elderly relative who relies on a wheelchair. The transport felt poorly maintained – at one point we were even helping move heavy luggage through a vehicle window because the door mechanism wasn’t working properly.

After my husband raised our concerns and challenged the way the trip had been handled, the company’s tone became defensive rather than helpful. We have also experienced very worrying behaviour connected to documents we supplied for the booking, including a threatening message containing a copy of a passport image that had only been shared with this company; this is now part of an active police and data‑protection investigation.

Overall, the experience has left us anxious and deeply disappointed, and I would be very cautious about recommending this company to other families.

VERY DISSAPOINTED AND MANAGEMENT FAILURE
My Umrah was booked in October 2025 still yet haven't heard or got my final solution /response from them. The manager keeps saying i will get back to you and never does. Now ive had enough and i stopped calling him. KAMRAN raza was the booking agent and his manager share the same ideology. Both have bad vibe in them. My booking request for Umrah wasn't fulfilled and when i rang them from Makkah and Madina they failed me both times. The room i was suppose to get in Makkah was Haram view. Instead they gave me a city view ( not even a partial haram view ) the hotel booking voucher stated city view when they originally booked it. They have taken no responsibility and started blaming the third party company which are based in another country. I still have his text message and its disgusting the way his customer service was. They promised me to fullfill my request at Madina, and again they failed me and did not give me the room we wanted and took no responsibility. My sister received threats from the manager. He forced her to take the review down. My advise there are plenty of other company to book with. ALSO this company do not give u ur hotel voucher until on the day so you dont have time to sort this problem out.
They are clever and deceiving people like this.

Makkah Tours provided an average experience. The staff were polite and tried to be helpful, but there were some logistical issues during the trip that caused minor inconvenience. The hotel location was good, but the service quality varied.

Overall, my experience with Makkah Tours was decent. The booking process was straightforward, and the team was responsive before departure. The accommodation was acceptable, though not quite what I expected based on the description. Transportation arrangements were generally smooth, but there were a few delays that could have been better communicated.It wasn’t a bad experience, but there’s definitely room for improvement in organization and customer communication.

Our family experience with Quest Makkah Tours was terrible. We paid for a 5-star package, but they delivered substandard, dirty accommodation and dangerous transport. In Madina, the hotel was a low quality 3 star that was a massive struggle for the elderly members of our group.

​The most shocking part was the total lack of care for the children. Due to the agency's booking errors, part of our family including two toddlers was left stranded at the airport for 12 hours. They had to sleep on the freezing floor and metal chairs under the AC while the company ignored our messages for hours. They even forced my family to pay extra money while they were stranded just to get them on a flight home.

​The "luxury" transport was a joke, the bus had a broken door so we had to lift all our suitcases through the windows ourselves. Since we’ve returned, the company has stopped responding to our emails and WhatsApps, and they are still withholding money. They are dishonest and have no duty of care. Please do not trust them.

CRITICAL UPDATE: This company is now under criminal investigation. After sharing our experience, my son received a death threat against him and my granddaughter, using his private passport details. It is devastating that after failing me as a disabled passenger, they have resorted to such dangerous tactics to silence us. The police have been notified. I am warning all families and elderly pilgrims to stay away for their own safety.

My original review:
I am a wheelchair dependent elderly woman and was part of the group of 14 that was failed by this agency. While the rest of our group was forced to leave for the UK on our return flight, my son and his young family were left stranded at the airport for 12 hours. It was heartbreaking to leave my grandchildren behind.

​The physical hardship I personally faced was unacceptable. We were promised a 5 star experience to ensure my accessibility needs were met, but we were placed in a dirty 3 star hotel with a 15 minute walk to the entrance, which added pressure on my family to take me to the harram by wheelchair with their young children.

​The transport provided was both dangerous and undignified. The bus had a broken rear door, meaning my family had to manually pass 25 heavy suitcases through the passenger windows. Because the boot was inaccessible, my wheelchair had to be stored in the front of the bus, blocking the exit door. Most shockingly, several seats including mine did not have operating seatbelts.

​When my son raised these safety concerns, the company failed to acknowledge their failures and instead sent intimidating messages. They still owe my son £200 and have shown no regard for the safety of elderly or disabled pilgrims.

My first Umrah trip was ten days ago with my husband and child. It was wonderful and well-organized, and the hotel in Mecca was more than amazing. It had a view of the Haram and was very close to everything, including transportation. Thank you so much for this organization, and especially thank you to Mr. Abu Bakr for following up with us from the initial booking until our arrival and departure. It was a truly wonderful trip, and I hope to repeat it as soon as possible.

I went to perform Umrah for the first time with my children. The experience was fantastic. Husnain was our travel agent, and he treated me like family. He was available at all times. All flights, accommodations, and transfers were brilliant.
I can't speak highly enough of Husnain & Quest Makkah tours. I have already recommended them to friends and family. Jazakallah khayr Husnain for everything.

Assalaamu alikum brother Muhammed Husein.
Alhamdulilah we had a wonderful time in Makkah and Madina.
Muhammed Husein was very very helpful at all times.
He is so kind and polite and show us great respect.
What an excellent service.
You can call brother Muhammed Husein any time ad he respond straight away.
Muhammed Husein arranged every thing for us, from visa, return transport from airport to hotel and vica versa.
Transport for Ziyarats was excellent, on time and drivers were very excellent.
Hotels chosen was great and servic at the hotels was great, couldn't expect and ask for better.
Excellent choice brother.
Definitely recommend Quest Makkah Tours.
We look forward to book with Muhammed Husein agai.
Jazakallah

Alhamdullilah. We completed our Umrah for the first time. May Allah accept our duas.IA. We have learnt a lot from this journey. I feel the ground transport timing needs to be improved -as it causes unnecessary anxiety/stress when they are not punctual- hasnain you sorted out the problem Jzk for all your help.

We had a brilliant time in Makkah and Madinah from Quest Makkah tours brother Hamza was on point all the time when I needed to ask him questions. He responded straight away that’s the kind of service you look for from a good company very consistent. I definitely recommend friends & family. Thanks again brother hamza , and had to say special thanks to brother haris he also played a big part. Nurul

The way the the ummrah experience was made to be as easy and enjoyable as possible for us and the amount of respect that was shown towards my parents and siblings whilst we were there and in the lead up to our journey was genuinely the best I’ve seen I could not be more thankful for what they had done for us. A big big thank you to Husnain bhai for all his help and I would heavily recommend to others to book there ummrah package through him. Whenever we needed any help we got a very quick response from Husnain bhai and he made sure that we had no problems the whole time we were out in Makkah and Madinah. One of the best experiences of my life and I’m very thankful for how easy Husnain bhai made it for me.

When I first came across them I really thought they were fake but honestly they made my Umrah trip so smooth and stress free. We had absolutely no issues, Hassan was always there if we needed any support with anything on WhatsApp. Will definitely book with them again إِنْ شَاءَ ٱللَّٰهُ.

Exceptional experience with the Agent Saad. Strongly recommend for future plans

My husband, friend and I went for Umra. We had a good time. The accommodation was very clean and very close to Haram. The taxis were reliable always on time. The buffet breakfast was also nice, with a good selection of hot and cold food to choose from.
Your staff were engaging, courteous and respectful. I will like to seize this opportunity to thank Hassan, Saad and Awon Ali, for all their support and kindness. This agent is honest and reliable. Hope to travel with you soon.
Asiya Aminu

I just returned from Ummrah myfirst experience with Quest Makkah Tours It was a beautiful experience they delivered as they said stayed in touch during my time in Saudi I would also like to thank brother Hassan who took care of my package and delivered

Good communication, Hassan brother was in contact talks with us 6 months before our trip, we changed package many times and he was patient, I will be looking to book through them again.

Very good communication with quest Makkah tours. Reliable and trustworthy, I had pleasure of speaking with Hassan brother who was in touch with me 6 months before our trip and throughout the time before our trip and in the trip, all transportation and booking was as he planned it, I changed my hotels numerous times and he was tolerant of this as it was was 15 of us who went umrah together. Also shout-out to Saad Bhai who occasionally helped me out on the finance side too, I am planning to go again and will be going through quest Makkah, so thankyou

We recently performed Umrah with Quest Makkah Tours, travelling as a family with my wife and children. The entire trip was organised by Brother Mohammad Hamza, and our experience was truly exceptional. Everything ran smoothly and was well-organised, allowing us to focus completely on our ibadah without any stress or worry.

Brother Hamza was incredibly supportive, staying in touch with us throughout the journey to ensure everything went according to plan. The package was also very affordable, customised thoughtfully to fit our budget.

Based on our wonderful experience, we wholeheartedly recommend Quest Makkah Tours and Brother Hamza for anyone planning their own spiritual journey of a lifetime.

Special thanks to Brother Hasan and Saad who helped me throughout my journey for Umrah. Would recommend booking Quest Makkah Tours as both the agents were extremely helpful.