Magnific Anmeldelser 

2 686
TrustScore 3 av 5

3,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I've been really impressed with Magnific! The quality is amazing, and the AI creates stunning results. My favorite feature is the motion transfer—it can copy the movements from a reference video and... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Scam!!! They stole money from me with their extra credit system. I was forced to cancel my subscription to be able to switch to the cheaper one 15 seconds later because Magnific wouldn't let me. So I... Vis mer

Vurdert til 3 av 5 stjerner

I have used it for several months. I found the image generation good, although I usually had to edit and regenerate each image multiple times before it got it correct. Eventually got what I neede... Vis mer

Vurdert til 5 av 5 stjerner

Easy to use, and now with the added AI edit feature it is even easier to use. Been using this image site before the rebrand and will continue to use it in the future.

Selskapet har svart

Informasjon om virksomheten

  1. Programvareselskap
  2. Film- og videoprodusent
  3. Bilderestaurering
  4. Videoredigering
  5. Videoproduksjon

Skrevet av virksomheten

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Kontaktopplysninger

3,0

Middels

TrustScore 3 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 93 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,0

Alle anmeldelser

(2 686)

384 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great website for free pictures

Great website for free pictures. You can also create your own stuff. Magnificent in one word. For everybody who own their own blog or website.

14. juli 2026
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Svar fra Magnific

We are very happy to see that you are enjoying our services!

Vurdert til 1 av 5 stjerner

Give me back the money you promised to…

Give me back the money you promised to return to me. Magnific took over 150 pounds from me when I was trying to cancel an 8 pound subscription. I contacted it immediately and received a written assurance this money would be returned to me within 3-5 business days. This was in April and I am still waiting for the money. It has since ignored multiple emails and messages about this. Incredibly dodgy and criminal behaviour.

EDIT: Responding to Magnific's reply: please could you provide me with an email address that you actually check? Given the number of times I've contacted you and been ignored, this information is essential.

14. april 2026
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Svar fra Magnific

Hi, Jenny, you can contact us at support@magnific.com and we will be happy to help.

Vurdert til 1 av 5 stjerner

Four different support cases, the same irrelevant canned response

I have been a paying Freepik customer since April 2017 and had already used the service for several years before subscribing. I am currently a Premium+ subscriber.

I contacted Magnific support four separate times, and every inquiry was assigned a different case number. However, all four cases received the same irrelevant canned response telling me that there was no current promotion and that I should subscribe to the newsletter.

The four inquiries were not the same:

1. I asked whether any renewal promotion or loyalty benefit was available.
2. I explained that I had been a paying customer since 2017 and expressed disappointment that there was no recognition at all for a long-term subscriber.
3. I asked a completely different question: what would happen to my existing Spaces, prompts, uploaded references, Projects, and generated files if I cancelled my subscription and returned to the Free plan.
4. I submitted a formal complaint explaining that the previous three different cases had all received the same irrelevant response. I asked whether an actual human had read my emails and requested a direct, item-by-item answer about access to my data after cancellation.

In the fourth message, I explicitly wrote:

“Please do not reply again with information about promotions, newsletters, or general subscription offers.”

Magnific then replied to that formal complaint with the same promotion-and-newsletter response yet again.

What makes this especially concerning is that my entire complaint—including the description of the three previous cases, my questions about whether a human had read them, and ten detailed questions about access to my files after cancellation—was reproduced directly beneath their reply. My message was clearly received in full, but none of it was addressed.

To be clear, the main issue is no longer the lack of a loyalty discount.

The issue is that I opened four different support cases with four different purposes, and Magnific sent the same irrelevant response to all four of them.

I still do not know whether I will be able to open, view, download, edit, or recover my existing Spaces and generated content after my paid subscription ends.

For a company that stores customers’ creative work, prompts, uploaded references, and generated files, customer support that does not appear to read or answer the actual inquiry is unacceptable.

-------------------------------------------------------
Update — July 15, 2026

Following my public posts, my case has now been reopened. A customer service representative personally reviewed my emails, acknowledged that the first three replies did not properly address my questions, and confirmed that my existing generations will remain accessible after downgrading to the Free plan.

My remaining questions regarding Spaces limits, read-only access, deletion timelines, restoring full access after re-subscribing, and bulk export have been escalated internally. I am currently waiting for a precise, confirmed response and will update this review again once the case has been fully addressed.

14. juli 2026
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Svar fra Magnific

Hin Inji, we are sorry your experience was not satisfactory, if you provide your ticket number we will be able to review the cases and what happened! We will be happy to help!

Vurdert til 4 av 5 stjerner

amazing clean website

amazing clean website
timer count down for generations

14. juli 2026
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Svar fra Magnific

Hi, Mbk, many thanks! We are glad you enjoy the site and our tools!

Vurdert til 4 av 5 stjerner

En general muy buena

Entendio bien la referencia, quizá algunos detalles que faltaron pero con un mejor contexto creo que pueden mejorar; igual me gusto mucho también que fueron imágenes reales y no animadas, aunque seria genial si dieran las dos opciones.

13. juli 2026
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Svar fra Magnific

Hola, Giuliana, en nuestro stock tenemos tanto imágenes generadas por IA como tradicionales, además de un filtro que te permite obtener los resultados que quieras descartando unas u otras! Gracias por tu valoración!

Vurdert til 5 av 5 stjerner

top quality

13. juli 2026
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Svar fra Magnific

Hi, Omar, many thanks! We are glad you enjoy the site and our tools!

Vurdert til 1 av 5 stjerner

Actualmente: pésima experiencia

En este momento estoy viviendo una pésima experiencia, hice un update de plan Premium a Premium+ el cual fue pagado en ese mismo instante y no me han entregado en más de 2 semanas los créditos correspondientes, he abierto más de 5 reclamos y solo me responden a través de correos automáticos donde dan por finalizado el caso sin entregar ningún tipo de solución ya sea por reembolso o reactivación de los créditos.
Último caso abierto, correspondiente al 13 de julio: 01688440.
Pueden revisar de nuevo mi caso porfavor? No está completamente resuelto. Les respondí el correo de respuesta con los nuevos antecedentes. Estaré atento.

Me han abierto un nuevo caso (01692163), a pesar de la siguiente respuesta:

Hola, Felipe:

Muchas gracias por tu mensaje. Nos disculpamos por este problema y las molestias que ha ocasionado.

Nos gustaría explicar que tuvimos una desincronización con el cambio de suscripción al hacerse el primer pago con tarjeta y el segundo, para el plan Premium+, con Google Play.

Ya tienes activo el plan Premium+. Además, hemos añadido a tu cuenta 10.000 créditos gratuitos como compensación por las molestias.

Un saludo y gracias por tu comprensión,

Margie | Especialista en Atención al Cliente de Magnific

No han solucionado nada!
Nuevamente dilatando y haciéndome esperar días, ya que se demoran mucho en responder de forma responsable, no por correo automático. Acabo de enviar un nuevo correo a soporte, resumiendo nuevamente toda la situación, y que sucedió? Generar un nuevo caso, uno de los tantos que no han logrado resolver nada. Pido urgencia ya que es realmente una situación increíblemente preocupante ya que nadie se hace cargo de las fallas de un sistema que uds deberían solucionar de manera urgente, y no esperar a que el cliente tenga que usar su tiempo entre los reclamos y las esperas.

7. juli 2026
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Svar fra Magnific

Hola, Felipe, te hemos contestado a tu caso 01688440. Gracias por la paciencia!

Vurdert til 5 av 5 stjerner

This program was fast and exactly as it…

This program was fast and exactly as it was prompted. No ghosting or strange side images. Perfect for what I need.

13. juli 2026
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Svar fra Magnific

Hi, thank you for your words! We are glad you are enjoying our services!

Vurdert til 5 av 5 stjerner

Consegui transformar uma foto minha em…

Consegui transformar uma foto minha em pb para colorida. Ficou show. Gostaria de criar um vídeo com esta foto.

11. juli 2026
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Svar fra Magnific

Hi, Dermeval, I am glad you are using our tools and enjoying them, you can create a video from an image on our AI suite just by going to the "Animate an image" tab! Thanks!

Vurdert til 3 av 5 stjerner

Issue resolved.

I’d give this zero stars! Don’t bother testing this tool. The quality is appalling and their customer service is insulting. They don’t care about the quality of their product; their sole concern is your money. Once they have it they’re completely unhelpful and won’t resolve your issues. Even if your case falls somewhat within their strict policies they simply leave you stuck in an endless loop with their terrible customer service.

Update: Case 01686552. Issue resolved.

13. juli 2026
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Svar fra Magnific

HI, Jonathan, we are willing to help you and also to review the support case. If you share your ticket number, we will see what happened!

Vurdert til 5 av 5 stjerner

compliments

follows prompt well

12. juli 2026
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Svar fra Magnific

Hi, we are really happy you are enjoying our services1 Thanks!

Vurdert til 5 av 5 stjerner

i used it to create images for the scouts

i used it to create images for the scouts and it was absolutely great,helpful, easy to use, different variations, the images r really of good resolution and capture the description very closely

11. juli 2026
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Svar fra Magnific

Hi, we are really happy you are enjoying our services! Thanks!

Vurdert til 5 av 5 stjerner

the tools are so easy to use.

the tools are so easy to use.

i would prefer this than any other sites i know

10. juli 2026
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Svar fra Magnific

Hi, we are really happy you are enjoying our services! Thanks!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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