Magical Vegas Anmeldelser 

219
TrustScore 1.5 av 5

1,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

rip off company bet money for 100 spins spent money got free spins won quite abit but kept trying to withdraw but its bonus funds only never known nothing like it stay away its a scam

Vurdert til 1 av 5 stjerner

Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Vis mer

Vurdert til 1 av 5 stjerner

STAY OFF THIS SITE! THEY LOCKED MY ACCOUNT, STILL OWE ME £900. CALLED THEM, NO ANSWER, EMAILED , NO ANSWER. BY ALL MEANS LOCK THE ACCOUNT, GIVE ME MY MONEY BACK FIRST! WTF, NOW I HAVE TO INVOLVE THE G... Vis mer

Vurdert til 4 av 5 stjerner

First off all was very surprised how fast my withdrawal pay out was ;-) I won on 2 occasions quite good wins aswell on both deposits I don't do the free spins or bonus on sign up as wagering can be a... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Kasino og veddeløp på nett

Om Magical Vegas

Skrevet av virksomheten


Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!

Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.

Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.

Kontaktopplysninger

Viktig informasjon

1,4

Dårlig

TrustScore 1.5 av 5

219 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,4

Alle anmeldelser

(219)

21 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

1 star is too much for Magical…

1 star is too much for Magical Vegas.The worst site ever.Guys be careful they counted each pound as a winning return to the player.As a new customer they give some wins just to trust them.After just taking money, and give 1 or 5 or 20 pounds.So dont join them.I have closed my account after losing a big amount of money.This site must be closed.Constant errors as well.I cannot understand what are they doing in UK, they should be reported to UKGC.

16. desember 2022
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Vurdert til 1 av 5 stjerner

Probably one of the worst bonuses…

Probably one of the worst bonuses you'll ever get your limited to 15 games you can play on and So if you put a 100 pound on they give you 100 pound and wagering requirement is 10000 pounds So you will basically lose no matter what you do Because you will constantly go on the same slots because you don't have a choice

27. oktober 2022
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Vurdert til 1 av 5 stjerner

Joke do not use this site it’s…

Joke do not use this site it’s terrible customer service is a joke aswell took 3 hours of them cutting me of to tell me we’ll sort your money in 15/16 days what a joke terrible site be warned

17. oktober 2022
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Vurdert til 1 av 5 stjerner

Avoid

Awful site I used to love it but not anymore,they give you free spins on the promotion but don’t tell you which game it’s on you have to try them all and none of them work plus it’s 50x wagering not worth bothering with ,try and email them and get a reply if you are lucky six weeks later ,just to add they have since blocked my ability to make a deposit not just on here but also on their sister sites have asked the others why but had no reply from any of them just rude

29. september 2022
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Svar fra Magical Vegas

Hi Chris,

Thank you for your review of Magicalvegas.com. We would like to apologise for your disappointment with not enjoying your gameplay on your recent visit.

Your concerns have been passed on to Magical Vegas Online to look into. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that your next visits to Grosvenor Casinos are positive. We will be working hard to make sure of this.

Regards

Andrew
The Magical Vegas Team

Vurdert til 5 av 5 stjerner

Do not listen to the negative reviews

Do not listen to the negative reviews. I baked £13000 in total in one day then another £2300 the next day. The ID checks took longer than normal but that was down to me not submitting the correct things. Once verified the money was in my bank with 2 hours , all three times! Excellent site and would defo recommend

27. september 2022
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Svar fra Magical Vegas

Hi Steve,

Thank you very much for your review of Magical Vegas Online. We’re very happy to hear that you enjoyed playing the games and won.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew
The Magical Vegas Team

Vurdert til 5 av 5 stjerner

Torreslou9 here great site

Torreslou9 here
Absolutely great site no issues at all
I think people lose and then start blaming the site which is ridiculous I started off losing then had a nice run and was up £20 or £30 I continued playing lost £20 and ended £10 up.
I could have won £30 buy I chose to carry on that's not the sites fault is it !!
Anyway I will be back again tomorrow
Thanks Magical Vegas I really enjoyed playing your games

3. september 2022
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Svar fra Magical Vegas

Hi Torreslou9,
Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you enjoyed your gameplay on the website.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew

The Magical Vegas Team

Vurdert til 1 av 5 stjerner

Well just like the rest of the reviews…

Well just like the rest of the reviews on here I am also not happy with this site . Can not even reply to them by there email links keeps saying invalid address . The game play sucks keeps lagging freezing the reels don’t fall right not a very enjoyable game site to play they have a bad server you think it being a uk base site it would not have this problem gay spins was the same they mite be the same they both have the same platform and same issue. If you play and win the first time your sign up take the money as after that they just take take take .

21. august 2022
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Svar fra Magical Vegas

Hi there,

Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with site issues.

Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.

Thank you for your understanding,

Lucas – Customer Experience Team

Vurdert til 2 av 5 stjerner

Shocking site,deposited over £150 on…

Shocking site,deposited over £150 on one game and it took my money had one win of £19.20 never had a bonus never had a feature,this has happened on quite a few games I've played on this site! I'm well out of pocket never had issues on other casi of sites,so I would avoid save your money play elsewhere!

6. august 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

Hi John,

Thank you for taking the time to review Magical Vegas. We're sorry to hear of your recent experience with our games.

We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors.

If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers.

If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

Kind regards,

Lucas – Customer Experience Team

Vurdert til 1 av 5 stjerner

Well...I most definitely won't be…

Well...I most definitely won't be signing up to this site after all the reviews. They can't all be wrong complaining about the same issue. Site needs reporting

27. juli 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

Hi there,

Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with the website.

If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.

We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.

Kind regards,
Lucas – Customer Experience Team

Vurdert til 1 av 5 stjerner

I deposited funds went to play games to…

I deposited funds went to play games to be told my account had been closed. Lost my funds and emailed them 5 day's ago still no reply

6. juli 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

Hi Malcolm,

Thanks for taking the time to review Magical Vegas online. I am sorry for any frustration caused regarding your account.

If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.

Kind regards,

Gemma
Magical Vegas Team

Vurdert til 1 av 5 stjerner

AVOID

AVOID. Takes your money but then blocks your game when you eventually get free spins. Yesterday I git 2 out of my 15 free spins on fluffy favourites. I still can't access any fluffy games today. I contacted the email given on here to be told it will be sorted soon. Don't use this site.!!!

28. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

Hi Julie,

Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with using your spins.
If you would like us to investigate this further for you, please email us at Reviews@rank.com with further details of your issue. Please make sure to contact us from the email linked to your online account.

We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.

Kind regards,
Lucas – Customer Service Team

Vurdert til 1 av 5 stjerner

Crashing site…

After reading the reviews I can confirm the same happened tome. The site crashed and is currently unavailable to access

18. juni 2022
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Svar fra Magical Vegas

Hi there,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with being unable to access the website.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Complaints Team

Vurdert til 5 av 5 stjerner

Up date on my review on the 9th June

Up date on my review on the 9th June. I have now been refunded on my deposit. Well done magicalvegas.

16. juni 2022
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Svar fra Magical Vegas

Hi Gorgee,

Thanks for taking the time to update your previous review. We're happy to hear that your issue has now been resolved and would like to apologise again for any frustration caused during the process.

If we can help with anything else, please just email us at reviews@rank.com.

Kind regards,

Gemma
Magical Vegas Team

Vurdert til 1 av 5 stjerner

I've played slots went to cash out throw me off line and now says site not available

Don't play on this site I've learnt the hard way

15. juni 2022
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Svar fra Magical Vegas

Hi Bryan,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with issues with being kicked out.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Complaints Team

Vurdert til 1 av 5 stjerner

This site is the worst site I have ever…

This site is the worst site I have ever been on I won a few days ago and it took my money I have never claimed any promotions the sire crashes all the time it takes ages to get logged in something needs to be done surely you can see all these people complaining but still nothing gets done

7. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

Hi Brenda,
Thank you for taking the time to review Magicalvegas online. We're sorry to hear of your frustration with technical issues.

We will make sure your feedback is passed on to the online team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards

Andrew

Vurdert til 1 av 5 stjerner

This site is the worse site I have ever played they are scammers

This site is the worse site I have ever played and I play a lot of casino site and this one is just scammers , I deposited 20 pound and had a bonus of .£2.50 I was playing my game and I was winning and I was playing my game and I had won quiet a big sum of money I win £1,864 and I was still playing and I must of spun the game about three times after winning and then all of a sudden my balance went to nothing I was disgusted so I tried to call the live phone chat and as always never working , so I got in touch with live chat and I explained the situation and they said they forfeited the money for wager so I said what £1,864 for £2.50 anyway I was getting no where with them they wasn’t interested so I looked on the terms and conditions and it stated if you don’t pay the wagering requirements with seven day they forfeit you money so I went back to live chat and explained it again they was not interested at all they wasn’t giving me my winnings I was just getting nowhere with them , they are scammers how can they take your money you won and especially a big amount ,I have played a lot of casino sites and I have never had a casino site ever do this and I have won big before , they take your money and steal it they should not be allowed to do that and get away with it they scammed me and their is nothing I can do , about it but they should not be allowed to do this to people but if you win small the they don’t take it and if you win big amount they take all your winnings which is disgusting and something should be done about this site they should not be allowed to do this and as for the site it always crashes no live phone chat as they say they have cause it’s never working they are the worse site and scammers I have ever known never met a casino site like it

6. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

Hi Ann,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with the issues you had playing on our site.
Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at reviews@rank.com with full details of the issues and your username from the email address on your account, we can investigate this further for you.
Thank you for your understanding,
Lucas – Complaints Team

Vurdert til 1 av 5 stjerner

This is the worst casino online or…

This is the worst casino online or close to it.no one answers live chat,phone number not working no reply to emails disgusting.I joined on wednesday by invite from another casino.I put £250 in i layed slots for about 20 minutes a locked my account.said contact cs but they are non existant there is no online support.I urge everybody never use this casino it is so so bad.I wish i would have read the revues on trust pilot first before i deposited.The reviews on trust pilot for this casino are scandalous a a disgrace if i was this casino i would be embarrised treating customers with distain.Well magical vegas do you think yor keeping the £225 i had left of my deposit,we will see about that wont we you scammers, sean foxcroft

27. mai 2022
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Svar fra Magical Vegas

Hi Sean,
Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration and disappointment.

We will make sure your feedback is passed on to the accounts team to review this. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case

Vurdert til 1 av 5 stjerner

This site constantly crashes with…

This site constantly crashes with internal server error and when your playing a slot and this happens , it will not take you back to the game you were playing …. It starts a whole new game which is a joke ! It seems to happen a lot if your on a feature in a slot and also that long ass “ are you having fun “ message is annoying when it pops up in the middle of a slot spinning or feature .
Their server is obviously poop which works in their favour cos the more people get frustrated the more they lose . I’ve noticed as well a few pound here and there disappears when u log back in from this error .
They should not be allowed to let people use the site until they fix their server errors . It’s not a one day thing “ it’s all the time !!! “ and to log back in you need to clear your browser history . It’s all long …. Wastes ur playing time and puts you in a bad mood which ain’t good when ur gambling .
SORT UR SITE OUT !!!!!

30. april 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Magical Vegas

“Hi Dylan,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with the site constantly crashing.

Your feedback have been passed on to the Magical Vegas team to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Regards
Deana.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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