When the trampoline was delivered there was a box missing, I contacted Mad Fun directly and their team was very helpful in clarifying what was missing and sending it out to us asap. Great customer ser... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very poor quality, I got trampoline safety netting, and it's starting to rip already. Previous last 4.5 years, the new one 4.5 days. Cost a lot but need to look again for new one, because for autistic... Vis mer
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I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Vis mer
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We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Skrevet av virksomheten
- We are committed to Customer Service
Kontaktopplysninger
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Storbritannia
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,1
Bra
836 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Staff went out of their way to get us…
Staff went out of their way to get us the pool we wanted
21. september 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you have been enjoying your new purchase.
Kind regards
Customer Services
Excellent all round
15. september 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Good customer service
Thanks for sorting out the missing springs so promptly, good customer service!
3. september 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and we are glad we could get the missing springs to you promptly.
We hope your family are enjoying the trampoline.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback, I'll pass your comments to the team.
Kind regards
Customer Services
Waited in all day as item was due to…
Waited in all day as item was due to arrive. Didn't turn up. Came next morning & was left outside our front gates by the road!! No msg or ring on the doorbell. Climbing frame was difficult to follow poor illustrated only instructions.
1. september 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are pleased to see your feedback. I'm sorry to see that you were not happy with the delivery service. I can see from the tracking it was delivered the day after it was despatched from the warehouse. I'm sorry you did not hear them at your door and that it was left by your gates. I will pass this information on to the courier.
We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fantastic service
Fantastic service. Would highly recommend this company. Their customer service is exceptional. I had an issue with a slide I bought from them and without any questions asked they sent a new one which came within 2 days!
21. august 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad we could get this rectified for you quickly. We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Brilliant customer and sales service
Brilliant customer and sales service, responded to emails immediately, followed up and missing bolts were with us in 2 days .
17. august 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback. We are sorry that a couple of bolts were missing but are pleased we could get that sorted for you straight away.
We hope they family are enjoying the new purchase.
Kind regards
Customer Services
Made several calls
Made several calls. Customer service operatives were, knowledgeable, flexible and efficient. Goods arrived when ordered with plenty of notice. Product perfect for our needs.
16. august 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that the product if perfect for your requirements. Enjoy!
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Services
Great value for money and next day…
Great value for money and next day delivery. Would highly recommend .
4. august 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. We are really glad you would recommend us to others.
Kind regards
Customer Services
I ordered a swimming pool from madfun…
I ordered a swimming pool from madfun it was delivered a day early great service price for the pool 15ft x48 was the best I could find anywhere they are based in Wales so it does not come from abroad the driver was really pleasant and helpful and put it in my garden for me I highly recommend ordering your things from madfun
4. august 2021
Anmeldelse skrevet uten oppfordring
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. We are really glad you would recommend us to others.
Kind regards
Customer Services
PLEASE READ BEFORE ORDERED FROM MADFUN!
This companies communication is terrible.
Understanding the covid issues with delivery I emailed them to ask before I purchased this whether they were having any issues with delivery as I wanted this for my sons birthday on the 16th July they assured me it would come next day delivery. So I ordered the TP climbing frame with slide on the 10th July four days later the slide turned up and nothing else so I email, phone and go on live chat to be ignored. Stayed in for the next 4 days with two children and a heatwave incase it turned up and still being ignored and not solved. This also left my son without his birthday present.
Finally the following Monday I have an email response saying another would be sent out. I did not receive the frame until another 4 days later again after staying in another 2 days as was told it was coming the Wednesday and then finally it come on the Thursday 29th July!! Then to realise screws and bolts are missing to connect the slide and anchors that keep it in the ground are missing just delayed this whole process even longer. I emailed my concerns to tell them I wasn’t happy with the service and they did not want to know.
I would never order from this company again and strongly advise other people to avoid.
2. august 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. So glad you would buy from us again.
Kind regards
Customer Service
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Excellent Service as always
Excellent Service as always. Everyone is really friendly and can’t do enough to help you out if needed. Would highly recommend.
19. juli 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
excellent company
excellent company. fast delivery. great customer service when spoke via phone and email. will use mad fun again 100 %. brought the 16ft steel frame pool. excellent price in comparison with other sellers. fab product and kids are extremely happy.
19. juli 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and glad that your kids are enjoying it.
Kind regards
Customer Services
Had a few hiccups with the courier firm that…
Had a few hiccups with the firm that they use for delivery but they were all sorted out by the helpful customer service team who always responded quickly.
19. juli 2021
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Service
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