It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Vis mer
Selskapet har svart
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Vis mer
Selskapet har svart
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktopplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannia
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Middels
737 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
See my formal complaint about pricing
17. august 2026
Svar fra M6toll
Hi Mr Pilkington and thanks for you review. Copilot said:
Thank you for your feedback. We understand that seeing a pre-authorisation on your account can be frustrating.
M6toll pricing is based on the number of zones travelled through. When you tap your card at the toll plaza, you have not yet completed your journey, so we do not know the final toll amount. For this reason, a pre-authorisation for the maximum toll charge for your vehicle class is placed on your card.
Once you leave the road, your journey is calculated using your entry and exit points, the correct toll is charged, and the pre-authorisation is released by your card provider.
We appreciate your comments and hope this helps to explain why the pre-authorisation was applied.
Please feel free to reach put to the team, should you require anything further. Kay@M6toll
Svar fra M6toll
Hi Abdilkqadir, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
The issue was almost resolved through talking…
The issue was resolved through talking to an advisor, however, I had to keep going back on emails as it seems elements were not updated on the system. At this moment I am still unsure if my account will be active and in credit as the email correspondence following the in person discussion on the phone dont reassure me.
18. august 2026
Svar fra M6toll
Hi Daniel, thanks for your response, and I am sorry your emails did not resolve your issue. I will pass this feedback on. Please feel free to reach out should you require anything further. Kay@M6toll
Rip off
Rip off, will go through brum next time. £20.20 for a small 1.9 high pug van. Messaged to say think u overcharged me, they replied said no we havent...
Rip off
18. august 2026
Svar fra M6toll
Hi Pete, thanks for your review. The M6toll uses a different classificatioon to that of the DVLA and your vehcile is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Quick answer thanks
10. august 2026
Svar fra M6toll
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Unfairly priced but somewhat decent communication.
The contact was fine, but the process didn’t feel fair. I contacted as I had been charged twice and the process is that as they were 90 mins apart from each other (because I got lost) I would not qualify for a refund.
The only reason I haven’t rated it one star is because I got a response quickly.
17. august 2026
Svar fra M6toll
Hi Charlotte, thank you for taking the time to share your feedback. I'm pleased to hear that you received a prompt response from our team, but I'm sorry that the outcome left you feeling the process was unfair.
I understand your frustration, especially as the duplicate charges occurred during what you describe as a single journey where you became lost. While our current policy considers the time gap between transactions when assessing refund eligibility, I appreciate that this may not always reflect the circumstances experienced by our customers.
Your comments about the fairness of the process are important, and we will ensure this feedback is shared with the relevant team for review. Thank you again for bringing this to our attention and for taking the time to tell us about your experience. Please feel free to reach out should you require anything further Kay@M6toll
Great Road, Disappointing Customer Service
We’re very frequent business users of the M6toll and have a Breeze Lite account. Generally, we’re very happy with the road itself and the benefits it provides — it saves us a considerable amount of time and is a service we use regularly.
Unfortunately, our recent experience with customer support has been disappointing. We were charged for a journey that we simply didn’t make. After contacting support, we got nowhere and a refund was refused.
We eventually disputed the transaction through our bank and received the money back, only for the amount to be debited from our account again almost immediately.
It’s frustrating because, as a frequent business customer, I would have expected a relatively straightforward incorrect charge to be investigated and resolved without this much hassle.
That said, I find it difficult to give M6toll a particularly low rating because our experience with the actual toll road is generally very good. It’s just a shame that the customer service on this occasion hasn’t matched the service we normally receive on the road itself.
22. juli 2026
Svar fra M6toll
Hi Adam, Thank you for your review. Please do reach out the business development support team on 0330 660 0790, to dicuss your account. Whilst our terms and conditions do state that it is the account holders responsibility to ensure vehicles are kept up to date, I do appreciate your frustration. Kay@M6toll
Very smooth process and cut a good bit…
Very smooth process and cut a good bit of time off the journey
5. august 2026
Svar fra M6toll
Hi Lee thanks for your review and the positive comments regarding your journey. Please feel free to reach out, should you need any further support Kay@M6toll
Make sure you check what you were actually charged, no matter what the receipt says
It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20, which I think is the price charged for coaches.
Credit to M6toll.co.uk that they investigated, ascertained that a camera had become misaligned, and swiftly reimbursed us the difference.
However, I have to wonder how many other drivers were overcharged at that particular toll booth on that day - but haven't noticed the discrepancy.
It is evident that M6toll.co.uk either can't or won't run proactive checks (for instance against previous charges for the same vehicle reg) to ensure drivers are charged the right amount from go. Room for improvement, I think.
10. august 2026
Svar fra M6toll
Hi, and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
For facilitating to proceed then pay…
For facilitating me, to proceed further & then pay later…
3. august 2026
Svar fra M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Requested a refund due to M6 Toll being…
Requested a refund due to M6 Toll being unexpectedly closed
Absolutely no problem - Refund authorised in 20 minutes
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra M6toll
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
So easy to use when on a motorbike
So easy to use when on a motorbike. No need to be fumbling for cards.
7. august 2026
Svar fra M6toll
Hi Mr Breen, Thanks for your review and I am pleased that the account works for you on your motorbike. Please feel free to reach out should you require anything further Kay@M6toll
Breeze pass renewal.
Had to re new my breeze pass and was super easy to do so.
The staff are amazing should you have any issues.
Love the toll road makes my life easier. Payment super easy as always.
7. august 2026
Svar fra M6toll
Hi Jac, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi Pardeep, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
The company have always dealt with any…
The company have always dealt with any issues I have raised in a very timely fashion and with result that was more than satisfactory to me.
10. august 2026
Svar fra M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Promptly answered and stayed on the…
Promptly answered and stayed on the line until I had my account set up.
12. august 2026
Svar fra M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
My nightmare solved
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the traffic to get back onto the motorway. My biggest nightmare solved. Thank you.
12. august 2026
Svar fra M6toll
Hi Christine, Thanks for your review and I am pleased that the account works for you . Please feel free to reach out should you require anything further Kay@M6toll
I was wrongly charged but M6 Toll were…
I was wrongly charged but M6 Toll were quick to respond and rectify the error.
12. august 2026
Svar fra M6toll
Hi Stephen , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi ,Ronnie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
We had trouble presenting payment the…
We had trouble presenting payment the cashier and latterly her colleagues action meant settlement was smooth and effortless thank you
7. august 2026
Svar fra M6toll
Hi simon, thanks for your review and yourkind words regarding the service recieved. Please feel free to reach out should ypu require anything further. Kay@M6toll
Dette er Trustpilot
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