LuxpowerTek Anmeldelser 

I have a SNA6000WPV its a 6kw inverter which has been brilliant
It can charge the 20Kw batteries during the cheap night time rate also any excess solar power heats the water
I have received over 4000Kw of solar input, I have contacted the company a few times for advice excellent help from the service Team in China highly recommended

Had a run in with two of their canvassing employees who were extremely rude and did not want to leave my property which is posted no trespassing they got me angry and then hailed insults and harassment’s as they were finally walking away. Very poor sales tactics! I am considering solar power but definitely not with this company. I’m going to call a local professional company. They were so rude, I would never accept an apology from anyone who puts their company name on such rude individuals 👎🏾👎🏾👎🏾

Wow, what a company what shows disappointing customer service.

Dad have a inverter fitted which work for less than a month. He phoned them as was told the batteries where faulty. Then came back and fitted a new battery and it never worked since.

Ive had to go into the loaf after 2 brain operations and show the most disgusting inverter. It looks like its been removed from a pervious customer, as 2 accounts are on the system! I have proof of a disregard inverter. Im now on email and telephone conversation with an engineer who stated the inverter is inaccurate. Now, after of a month, stating they will ship a new inverter to now changed to dongle. Ive filled in the form twice, and it states that its expedited. Have an email asking for the serial number as its been shipped. Now they want me to fill in ANOTHER form to ship a dongle. It takes 2-3 days to get any message from them. I get different messages all the time. Ive ask to speak to a manager, as my over 80 dad can't cope with the rubbish we are getting and nothing from them. I can't believe a company can charge an 80 year old man over £3000 for nothing. Please stay away from them, you don't need this hassle for a system that doesn't work!

Lost connection to the app server meaning I couldn't control my solar system. Called the support line next day not holding out much hope for a speedy resolution. The call was answered by a real person in 10s with no voice menus to navigate. Issue solved within 2 minutes. What a pleasant suprise. If only all support lines were like that. Thank you.

Ho installato un inverter ibrido di questa azienda un paio di anni fa e sinora è andato tutto ok. I problemi sono iniziati quando ho cambiato la rete wi fi con una più avanzata. A quel punto l'inverter è diventato cieco, praticamente non si connette più ad internet impedendomi qualsiasi lettura dei dati e qualsiasi manutenzione. Ho scritto all'assistenza e mi hanno risposto che devo cambiare rete e riportarla a quella vecchia! Poichè io ci lavoro con internet e non mi è possibile lavorare con una rete più lenta, avrò un inverter quasi inutilizzabile. Sconsiglio

Kudos to Luxpower team, especially Ayoub and Andy, for top-tier customer service. I had a unique situation. My SA-bought, Zim-based inverter malfunctioned. With no Zim repair centre, Ayoub was very patient and creative, arranging a Zim 3rd party to assess the hardware. Eventually, Luxpower sent me a new inverter, of which they had no obligation, as the original dealer/supplier was unhelpful. Thanks team and all technicians from SA, California, China who assisted

Called Luxpower just before closing time to speak to a someone about installing a new Hinaess max battery . I did install and all was good and so the next morning i received a call from Ayoub at Luxpower and i gave him the info and he said we need to do Software update on inverter and new Battery . So thank you Luxpower an Ayoub for the great Service !!!

La mia esperienza? Inqualificabili!!! Mi associo alle lamentele di tanti altri per i problemi delle componenti degli impianti e soprattutto per l'assistenza che non assiste proprio in niente ...peraltro abbiate la compiacenza di rispondere in italiano!!! problemi con i dongle che non si collegano e quindi non mi permettono di monitorare da remoto il funzionamento dell'inverter, anche a me hanno fatto spendere tanti altri soldi per potenziare la rete ma il problema persiste! Non si riesce a capire come vengano gestiti prelievo e cessione dalla rete e carica delle batterie d'accumulo. Esempio: batterie cariche e prelevo dalla rete...produzione fotovoltaico maggiore del carico domestico anziché caricare le batterie ( scariche) cede in rete...quattro batterie che si caricano una diversa dall'altra e non riesco mai a raggiungere l'accumulo massimo!!
tengo a precisare che si tratta di un impianto di un anno e mezzo ancora in garanzia (forse e proprio questo il problema!?) qualcuno si è perfino proposto di intervenire ma "fuori garanzia"!!!??? è da almeno un anno che l'installatore prova a risolvere i problemi ma non riesce forse perché incapace lui!!? Probabilmente si!!! mi ha detto di rivolgermi all'assistenza perché sono problemi di lux power. contatto l'assistenza rappresento i problemi e chiedo di avere informazioni su altro installatore autorizzato/ certificato luxpower e mi rispondono; che è molto facile eseguire la procedura di connessione dei dongle e che cmq sono problemi che deve risolvere l'installatore perché l utente finale non deve mettere le mani sui parametri dell'inverter e nei settaggi delle batterie e chi lo dovrebbe fare "l'incapace" !!!!??? alle lamentele rispondono che non possono "testare" gli installatori!!! io ritengo che quantomeno per il tramite dei fornitori ufficiali dovrebbero invece garantire persone qualificate. Complimenti alle politiche di marketing di luxpower e alla formazione dei suoi operatori. avviate pratiche legali, tutto documentato con foto, registrazioni telefoniche e testimonianze. Siete pessimi e sconsigliatissimi!

Contacted Lux regarding dongle not working/connecting to wifi- initially they told me they would send another dongle. I then got a call from a guy promising to fix the issue- the fix worked for a couple of weeks and he promised that if I needed more help to contact him- he was not so friendly from this point! I was told when I first called that the dongle had a 5 yr warranty - now they are telling me it only has a 2 yr warranty and that i will have to pay for a new dongle when they get them in stock. I am not confident with anything they are telling me. AVOID, AVOID, AVOID we are stuck with they system, unless we want to pay £££ more to move to a different inverter- Utterly disgusted with this service/product

E' da più di 2 mesi che continuo a mandare mail al servizio assistenza, ma MAI NESSUNA RISPOSTA!!!
Una azienda cosi SQUALLIDA, cosi INESPERTA, che abbandona a se stesso il cliente, non l'ho mai trovata.... VERAMENTE ORRIBBILE il loro operato.
NON COMPRATE MAI QUESTA MARCA E DA QUESTA AZIENDA.....

I have a DIY Lux sna5000 inverter with 2 batteries system running for over 2 years now without any issues, and very happy with it, and have plans to parallel it with another sna5000 in future.

As a DIY installation the inverter was easy to install and commission. The dongle was a bit iffy to install and connect, took a few tries to get it right. The WhatsApp support groups are efficient and the support team very helpful and professional. Updates over WiFi run great. Mobile app and web login offer convenience and flexibility to change settings, and the data is useful to monitor system efficiency.

Great inverter for the price, I can recommend this inverter especially when you are on a budget, great functions, never had any issues installing them

The most cost effective brand and their support is amazing hence I only use Luxpower for all my installs

Qualified prompt support for DIY installers.

I’ve had 2 x SNA500 installed and working perfectly for the past 3 years. Very happy with my purchase and the after sales support in the WhatsApp group. After my experience I recommended to my brother who got the same setup as mine. One of his inverters failed after 6 months and it was repaired and replaced without any issues.

Luxpower have a very good system that works and the best value for your money

I’m a very proud installer for LuxpowerTek inverter in Zimbabwe & Botswana since May 2023
I have put up more than 50+inverters
Good after services support.
Have only had issues with only 1 inverter out the rest I have installed which was then replaced for a new one.

I have a Lux system for 4 years now and am very happy with it. Also the support I have received as a untechnical person has been flipping awesome

The products are great , good aftersales service