Chicken Road UKAnmeldelser 

LUXO: to avoid!
flee and don't buy anything on this site, it's a big scam. The sales technique is abusive (false comparisons) and impossible to return the product which comes from China of course! It’s a forced sale and the consumer is being misled. The support service responds but provides no solution. In short, flee LUXO!

Ordered the watch 2 weeks ago arrived already paired and working well. Excellent service thank you

Deze smartwatch is te koop bij Bol com voor 44.99 euro. Zoek naar MAOO Smartwatch
Ik heb 109 euro betaald. Ik heb twee weken moeten wachten maar de smartwatch werkt wel naar behoren. Dus hier niet kopen. Het zijn oplichters.
Druk op elke site op de drie puntjes, rechts boven, en klik op info. Je zal zien dat je op een Chinese site terecht komt.

Ik heb twee smart watches via Luxosmart besteld en was eigenlijk een beetje geschrokken van alle negatieve reviews op Trustpilo dat ik de order direct wou annuleren.

Na een mail gestuurd te hebben aan de helpdesk kreeg ik vrij snel antwoord met het bericht dat de order al onderweg was, en ik deze na ontvangst terug kon sturen.

Omdat ik de smartwatches toch al zou ontvangen heb ik ze beiden even uitgeprobeerd maar was blij verrast met hoe gemakkelijk deze te gebruiken waren en hoe lekker het integreert met mijn Google Pixel 7 pro en met de iPhone van mijn vrouw!

DONT BUY FROM THEM!!!

Products aren't shipped from Germany, aftersales isn't in Germany, all chinese. They don't understand your emails, they don't follow the European rules, returning cost 15% restocking fee + transport cost. The advertised delivery time isn't right.

Update: when you don't accept the package on delivery it goes back to them without you paying for extra shipping cost. After multiple emails they refunded me minus 15% restocking fee. We've learned our lesson. Pay more for quality stuff and known brands it makes your life more peacefull.

Het bedrijf is een oplichter heb twee horloges besteld kreeg dan soms verbinding dan valt weg dit aangegeven toen moest ik filmpje gaan maken dit heb ik geweigerd. Op hun site staat dat je gewoon kan terug sturen. Heb dit probleem ook bij Klarna gelegd maar deze doen niks. Ik heb ook een adres in China gekregen heb een label proberen te maken bij PostNL maar deze geeft aan dat adres niet klopt en kost 36 euro, heb mail gestuurd maar geen reactie. Dus weet niet wat ik moet doen 😡😡😡

Not Scam company i revise my previous post!

Very uniform responses to email and the product is 100% coming from China

It arrived eventually after apparently being incorrectly addressed but have to say thus far i'm satisfied with the product

They don’t accept return when their product is faulty and they have zero costumer service. Wouldn’t recommend them to anyone. Now I have to pay for a watch that doesn’t work

Jag ser många från Sverige som har köpt klockan och är inte nöjda med den.
Samma här, klockan suger.

I googled "best smartwatch". Found a test: Best five smartwatches. It said luxo was really good, first Place. But its a scam. You can find the "reviewer", the person in the picture, in at least 4 different webpages. Different names also. But i did not check before ordered a clock. And of course it did not work. Now they refuse to take it back. They wanted me to send a video, proving i followed the instructions. I did not. How to do that? Next day they were going to send new clock. Next day they wanted a video again. Three times they change their minds. DO NOT BUY!!!

Only got one of the two watch straps I paid for. I was not happy with watch and have attempted to obtain details for return under the 90 day return offer. The replies I have had are rather strange. Eg offering me a 10% refund if I promise not to return item. My emails have now been blocked. Keep clear this totem posted from China, the watches are not worth the money and there is no customer service.

Absolute rubbish! Nothing works properly, even the time flicks forwards and backwards an hour randomly - Totally inaccurate in all aspects of monitoring - Constantly sends messages that I’ve already deleted and it isn’t even waterproof!
Don’t waste your money, there are better cheaper options out there.

Wanted to return the smartwatch, but luxo/bogasen refused to give me a return address. The website is a scam and i didnt got any help from Klarna. Do not buy the watch from bogasen/luxo or a similar website. They change their website/domain because they get so much bad feedback.

Firstly, they dont deserve 1 star, but that's the least I can give.
My experience of this company has been horrendous. I purchased this watch after googling "best budget smart watch" it came up as top watch in bestwelike.com and I thought I'd give it a try. Previously I've had 3 Fitbits and 2 Garmins. I stupidly didn't realise that this Luxo watch only connects to an App called "Runmefit", it doesn't connect to any other applications, so I can't connect to Strava, which I want. I therefore contacted customer services and that's when my ongoing drama commenced. They don't accept returns, they are not UK based, even although the packaging has a UK return address. They have to date offered me a 5% discount which I did not accept then I was offered a 10% discount and basically threatened that I will need to incur the full cost of returning the watch to CHINA including all customer taxes etc. I can see I've wasted £109. They don't intent to give anyone their money back from this scam. I'll keep fighting this battle as it's unacceptable that they are claiming to be a UK based company, which clearly they are not. Shame on this company for selling in a deceitful way!

Koop geen horloge bij luxo smart. Helaas ben ik geld en horloge kwijt. Ik wou het horloge terug sturen. Helaas kreeg ik een afwijkend adres vergeleken met wat op het pakketje stond. En als je het hun vraagt naar welk adres je het kunt sturen komen ze alleen met kortingen en pas na een aantmail maiks gestuurd te hebben ,dan pas kreeg ik hetretour adres. Inmiddels had ik het pakketje al geretouneerd naar het adres die op het pakketje stond en volgenshun is dat niet hun adres.
Cummuniceren gaat ook moeilijk. Volgensmij begrijpen/kunnen ze geen engels noch nederlands.
Dus koop je horloge liever in een winkel waar je zeker weet dat je ermee heen kunt.

I canceled my order after about one hour after ordering.
They compleatly ignored it and contacted me the next Day and claimed it was allready in transit, and that I can "try" to get a refund later....

Wil de smartwatch retour melden. Geen contact meer mogelijk. Krijg mails als onbestelbaar retour.

If there was an option for minus stars this would be one of those times I would use it.

Where to start, the company is based in China but the adverts and selling/buying pages indicate a UK company and UK stock, this is a lie, everything is in China.

Having not received my item, within the UK advertised postage timescales, I contacted the company. They hadn't even posted it, it was then I found out it's a China based company. I requested they cancel my order as they fraudulently mislead me, and I no longer wanted the watch. They sent it anyway saying I might change my mind, completely against my specific instructions.

I received the watch within 10 days, I repackaged it and sent it straight back (like I said I would) at a cost of £20 to myself. The package required £30 paying at customs and therefore nearly 3 weeks after sending it I received a refund minus the £30, meaning I am now £51 out of pocket as result of this companies complete incompetence. No apology, not chance of seeing that money again.

Do not under any circumstance, buy anything from this company!!!!

Helaas blijkt het onmogelijk om het horloge te koppelen aan mijn Motorola G8 .Na een verzoek om een retourlabel blijkt de site niet meer bereikbaar.

I have just received the watch . When I went to set up I was asked for the licence code which should be been sent to by Luxo Mart after placing an order .. nothing received despite several emails with screen shot of the step where it’s asking me out the license code …some emails are bouncing back . Looking for help and advice ..