I was very skeptical about the split end trimmer as i was scared about it cutting l too much off/ making my hair shorter or uneven since my hair is very thin and damaged, however it worked really well... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was apprehensive about it but did lots of research, but was still apprehensive. Thought let's do it. I was really pleased with the results absolutely looked amazing and I had a wedding to go to, an... Vis mer
Im not sure what people love about this trimmer, but it cuts everything not just split ends, it doesnt detect nothing, it took off a lot of my length way more than expected. Theres no trial, because y... Vis mer
Selskapet har svart
I love this product. I've used it a couple of times now. Yes it does leave some flyaway hairs, but the overall condition of my hair IS a lot smoother and the look of my hair is a lot better.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Kontaktopplysninger
Storbritannia
- support@luxmend.com
- luxmend.com
4,2
Bra
454 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Har svart på 92 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Luxmend
Hi Jessica, Thank you so much! 💛
We’re so happy to hear it’s working great for you. We really appreciate you taking the time to share your feedback. Enjoy your smoother, healthier-looking hair! ✨
The order took a bit of time to arrive…
The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container that’s supposed to keep it in . But in general it’s a good and cheap alternative for a hair cut
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Mirella, Thank you so much for sharing your experience! 💛
We’re really glad to hear you noticed an immediate improvement in your hair after using the trimmer — that’s always great to hear. You’re also right that sometimes a few of the tiny trimmed ends can escape the container, especially if there’s a lot being removed during the session.
We truly appreciate your feedback and are happy you see it as a good alternative to frequent salon trims. Thanks again for taking the time to share your thoughts! ✨
Horrible customer service
I bought the split end trimmer and immediately used it and my hair is extremely thin so there should have been no issues I also did very small sections and it just ripped my hair out so I contacted the company for a refund I had deleted my email so I went on to my shop account because I had to purchase receipt on there I contacted Luxmend and told them that I wanted a refund because of the issues I had they asked for information I gave them all the information and they proceeded to tell me that I did not buy it from their website but my receipt clearly says their website so I try to emailing them back and I have been ignored the entire time so I would rate it zero Stars if I could just based on the customer service it says that there's a full refund guarantee but yet they just ignore you so they don't have to give it back to you horrible service
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Amanda, We’re very sorry to hear about your experience and the frustration you’ve described. That’s certainly not the level of service we want anyone to feel they received.
In some cases, orders are placed through third-party platforms or marketplaces, which can make it appear as though the purchase was made directly through our website when the transaction was actually processed through a different seller. When that happens, the order details don’t appear in our system, which is why we sometimes ask for additional information to locate the purchase.
We absolutely do not ignore customers, and we’d genuinely like to help resolve this for you. If you could please reach out again with your order number, receipt screenshot, and the email used at checkout, our team will review it and work to clarify where the order was processed so we can guide you on the correct refund process.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Amazing product
Amazing product and it works like a charm. Got read of all my split ends and hair feels silky smooth.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Krystal, Thank you so much for the wonderful feedback! 💛
We’re so happy to hear it worked like a charm for you and that your hair is feeling silky smooth after removing those split ends. That’s exactly what we love to hear!
Thank you for your support and for sharing your experience ✨
Only used once so far!
Have used the product once. I think it works good. Just wish there were more detailed instructions. I was very confused on what and how I should be using it. Ended up looking up videos of others using it to figure it out.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Josie, Thank you for sharing your experience with us! 💛
We’re glad to hear it worked well for you after your first use. We also really appreciate your feedback about the instructions — that’s very helpful for us. We’re always looking for ways to improve the guidance we provide so customers feel confident using the tool right away.
Thanks again for your feedback and for giving it a try! ✨
Skeptical but worked amazing!
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Jamie, We hear that a lot! 😊
It’s completely normal to be skeptical at first, so we’re really happy to hear it worked so well for you. Thank you for giving it a chance and for sharing your experience! 💛
I was truly amazed at this product…
I was truly amazed at this product after using it for the first time, it was so easy to use it made my hair feel even much softer got rid of that brittle feeling from my split ends highly recommend this to anyone
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Veda, Thank you so much for your wonderful feedback! 💛
We’re so happy to hear that you were amazed after your first use and that it helped make your hair feel softer and less brittle. That’s exactly what it’s designed to do — remove those damaged split ends while keeping your length.
We really appreciate your recommendation and your support. Enjoy your smoother, healthier-looking hair!
Shipping was fairly quick- it took 15…
Shipping was fairly quick- it took 15 days, which is much faster than other international mail order companies. When I reached out to customer support to check on my tracking info they were quick to respond and were very helpful.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Deana, Thank you so much for sharing your experience! 💛
We’re thrilled to hear your order arrived quickly and that our team was able to help you promptly. Your kind words really mean a lot to us, and we’re so glad everything worked out smoothly.
We hope you continue enjoying your product! ✨
So far it works well
I've only used it once so far, but I definitely notice results. I wish it came with real instructions though. It comes with a small paper woth a qr code and it just seems to give helpful hint, but no absolute recommendations. It makes it seem cheap, which then really made me worry about it ripping all my hair out (which did not happen)
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi A, Thank you so much for sharing your experience! 💛
We’re really glad to hear you noticed results after the first use and that the tool worked well for you. It’s completely understandable to feel a little cautious at first — especially with a new hair tool — so we’re happy it ended up being a positive experience.
We also appreciate your feedback about the instructions. That’s very helpful for us, and we’re always looking for ways to improve the guidance we provide so customers feel confident using the tool right away.
If you’d ever like more detailed tips on how to get the best results (section size, number of passes, etc.), we’d be more than happy to share them. Please email us at support@luxmend.com. Thanks again for giving it a try and for taking the time to leave your feedback! ✨
Love this product
Love this product. It did take like two weeks to get. But that's ok. The product works great. I was skeptical at first due to some reviews but decided to trust all the positive reviews. I think it works great and you have to separate hair into small sections. If you get too much hair it sometimes kind of pulls slightly. It did exactly what they said it would. Hair is softer
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Amber, Thank you so much for sharing your experience! 💛
We really appreciate you giving it a chance despite the mixed reviews, and we’re so glad it worked well for you. You’re absolutely right — using small sections makes a big difference and helps the tool work smoothly.
It’s great to hear your hair feels softer and that the results matched what you expected. Thank you again for your trust and for taking the time to share your tips with others ✨
I still haven't received my product and…
I still haven't received my product and I don't understand why it's coming from china.Another thing I got scammed on I guess. It really was excited about getting it still.Haven't received it and didn't know it was from china.Everything you order nowadays seemed like a scam
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Shelley, I’m really sorry you’re feeling this way — I completely understand how frustrating it can be when a package takes longer than expected.
Your order hasn’t been lost or forgotten. It’s shipped from our fulfillment warehouse, and it doesn’t mean the order is a scam.
Shipping can sometimes take a bit longer due to international transit, customs processing, or carrier delays. That said, your package is still in transit and should continue updating as it moves through the delivery network.
If you’d like, please email us your order number at support@luxmend.com, and I’ll be happy to check the latest tracking details for you and help make sure everything is moving along as it should.
We truly appreciate your patience, and we’re here to help until your order arrives. 💛
It’s pretty cool
It’s pretty cool! I’ll definitely be using this to keep my hair, nice and smooth and hopefully growing longer.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Michelle, We love hearing this — thank you so much! 💛
Keeping your ends smooth is one of the best ways to support longer, healthier-looking hair over time ✨ Consistency really makes the difference!
We’re so glad you’re enjoying it and can’t wait for you to see even more results.
Long delivery, makes a mess, but overall seems to be a good tool
The delivery took a while. The product seems to work as it should, however, the reservoir doesn’t catch all of the hair pieces, and they end up everywhere. Maybe mine was really in need of this split end tool, but there was A LOT of little hairs all over by the time I was done. My hair seems softer and less thick, so we’ll see if helps promote hair growth and continues to be an effective tool.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Anna, Thank you so much for taking the time to share your experience 💛
We really appreciate your patience with the delivery time, and we’re glad to hear the tool is working and that your hair already feels softer — that’s a great sign!
Regarding the hair pieces, if there was quite a bit of damage to remove, it’s normal for there to be more trimmed ends than usual. The reservoir is designed to catch most of them, but very fine or lightweight pieces can sometimes escape, especially if the chamber gets full during use. Emptying it midway through longer sessions can help minimize that.
It’s also completely normal for hair to feel slightly lighter or less bulky after removing split ends — that’s often just the damaged thickness being taken away, not healthy length.
As for growth, you’re absolutely right — it helps with length retention over time by reducing breakage. We’re excited for you to continue seeing the results!
No shut off
I like the product itself, however I need to have it replaced or refunded. It doesn’t shut off. There is a power button that should turn it off so when you close it should not run, but it does. There is nothing you can do about it. I had small children around. And they heard it and were curious they would grab it and stick their fingers in there. It just continued to run. You couldn’t do nothing about it. Because there’s no batteries to take out you just charge it. It was very frustrating. It ran for over a week I have not contacted the seller yet. Just because I haven’t had time.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Annette, to turn it off, please close the upper and lower covers of the machine, push down the ON/OFF button, and lock the machine.
Et super godt produkt
Et super godt produkt. Jeg var meget overrasket. Prøvede den i mit hår og den tog en del spidser og så prøvede jeg den på min datters hår, som er meget mere sundt og den tog meget mindre. Så den tager virkelig kun spidserne.
Det tog lang tid for den at komme frem men det var ok.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Stine, Thank you so much for this amazing review! 💛
We love that you tested it on both your hair and your daughter’s — that’s actually the perfect example of how it works! The fact that it removed more from yours and less from her healthier hair shows it’s really targeting just the split and damaged ends ✨
We also truly appreciate your patience with the shipping time. Thank you for sticking with us — it means a lot.
So happy you’re enjoying it!
Pretty good but..
I bought this because my hair doesn’t grow past my shoulders, and my split ends are very visible. Overall I’m happy with this purchase. But, it doesn’t visibly show a difference to my hair after I use it.
I can definitely see my split ends in the back of the tool after use, but my actual hair doesn’t look smoother. My hair doesn’t grow past my shoulders, so I’ll have to use this long term to actually see if it increases and benefits hair growth.
But overall, I don’t think its worth the $75. Maybe $20.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Scarlett, Thank you so much for sharing such an honest review — we truly appreciate the detailed feedback 💛
You’re absolutely right that the split end trimmer works by removing damaged ends without taking off overall length, which is why you’ll see the split ends collected inside the chamber. However, the visible smoothness can sometimes take a few consistent uses, especially if breakage has been ongoing for a while.
Because your hair tends to stop at shoulder length, it’s very likely a length-retention issue rather than a growth issue — meaning your hair is growing, but breakage prevents you from seeing that extra length. Regular removal of split ends can help reduce continued splitting up the hair shaft, which over time supports healthier-looking length.
That said, we completely understand that value is personal, and we genuinely appreciate you sharing how you feel about the price point. Feedback like yours helps us improve and continue refining our products.
Love it and so dose my granddaughter
Love it and so dose my granddaughter
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Connie, This makes us so happy to hear! 💛
We love knowing that not only you’re enjoying it, but your granddaughter too — that’s extra special!
Thank you so much for sharing your experience and for your support. It truly means the world to us ✨
Love it
I recently bought the split end trimmer and its very good, it made my hair super soft and its already saved me a trip to the salon
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Rachel, We love hearing this — thank you so much! 💛
It’s amazing what a difference trimming those split ends can make, right? Softer hair and saving a trip to the salon is a win-win 🙌
We’re so happy it’s working so well for you. Thank you for sharing your experience! ✨
Never received the order
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Corina, could you please email us at support@luxmend.com with your Order Number or the Name or email address used to process the order so we can check on it? We tried searching using your name: Corina PLOTOGEA, but there's no order found. It could be that you did not place your order with us.
Slow and steady!
It does work great! Love that its rechargeable and not corded. Long battery life as well even when i accidentally left it on! Works best on damp clean brushed hair.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luxmend
Hi Megan, We love hearing this! 🤍✨
So glad you’re enjoying it — especially the rechargeable feature and long battery life (even surviving being left on 😅). That’s always a win!
And thank you for sharing the tip about using it on damp, clean, brushed hair — that’s exactly when it performs best 🙌
We truly appreciate you taking the time to share your experience! 💫
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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