Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The customer service at Lux Frames was A** he helped me pic out the best pair of glasses that fit my face right and at a very good price no hidden and extra costs. Recommend highly!!

Vurdert til 5 av 5 stjerner

10/10 in service and 10/10 in outcome - couldn't have asked for my wants and needs to be fulfilled in a better way. Would most definitely recommend.

Vurdert til 5 av 5 stjerner

Genuinely the easiest and best service i’ve had. The man running the company treated me with the utmost respect and delivered nothing but perfection with both of my glasses, I wouldn’t change a thing... Vis mer

Vurdert til 5 av 5 stjerner

Unparalleled customer service! Came into the showroom unsure about what frames would suit me, they consulted me and reassured me every step of the way. The glasses arrived before the expected arrival... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

206 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing Frames

Amazing products, I’m now on my 7th pair of these frames, quality is unmatched and the delivery time is amazingly quick.

11. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I purchased 2 pairs from Lux Frames and…

I purchased 2 pairs from Lux Frames and had a great experience from start to finish. The process was smooth, the LF team was helpful, and the quality of the frames exceeded my expectations. Stylish, comfortable, and delivered on time. I’m very happy with both pairs. Would definitely recommend!

12. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very good

I have had a great experience with Lux frames company, I have two pairs of sunglasses for 2 years now, they have fell accidentally and badly twice bur surprisingly there was no scratches or cracks on the glasses and the frames are still straight. Invest in this company
😤👍

8. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing service

Amazing service, came to my location, let me try various colours and shapes. Great customer service and provided and insight to what look I should go for. Repeat customer for sure. Quality in the design is exceptional, the abundance of colour choice is impeccable

2. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good glasses

LuxFrames impressed me alot! The glasses are high quality, fashionable, and exactly as described.

2. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The quality is outstanding and exactly…

The quality is outstanding and exactly what I was hoping for. Delivery was fast and hassle free, and communication was smooth throughout the whole process. Couldn’t ask for better service.
100% recommend! 💪

28. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Quality is poor, customer service poor

Quality is cheap, plastic-y, similar build quality to 3 quid glasses from Temu. Design was good but owner has no sense of customer service. Also tried to play games with refunding me once I returned stating they're in some bad condition and that I held them wrong... luckily I made a vid and threatened to go through bank dispute.

Edit **
1)yes I said i liked the style but the price is unjustifiable considering build quality
2)I didn't threaten a bad review if you didn't accept, I was going to leave a bad review from the get go
3) noone bullied staff at all

28. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til Lux Frames

Svar fra Lux Frames

We answered all your questions before placing your order. After receiving the glasses, which you clearly liked and wanted to keep, you offered to pay only £15 of the £90 total and threatened a bad review if we didn’t refund the remaining £75.

We declined your offer. We processed the return and issued your refund promptly. We won’t tolerate bullying or blackmail of our staff.

Vurdert til 5 av 5 stjerner

Exceeded expectations and will be back for more!

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the premium feel. Perfect sun glasses for the summer and will definitely be getting more colours!!

30. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service

Excellent customer service , frames are strong andnunique as well , I’ll easily recommend to anyone looking for quality, good customer service and on time delivery.

29. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding!!!

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were packaged securely and the actual glasses cases are premium. Delivery was super fast (RoyalMail next day delivery) and the customer service was second to none – they answered all my queries and were very helpful. I would definitely highly recommend the products and service.

25. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top Quality & Fast Delivery!

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on – they answered my questions fast and were really helpful. I’ll definitely be buying more from them. Highly recommend!

21. april 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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