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Thank you for your feedback, Bev.

We completely understand how frustrating the wait felt, and we’re sorry the experience didn’t meet expectations.

Your refund has now been fully processed, and confirmation has been sent. While there were delays during a one-time transition in our fulfillment and returns system, your request was always protected and has now been resolved in full.

We understand how important timely communication and follow-through are, and we’ve since made operational improvements to ensure situations like this don’t happen going forward.

We appreciate you bringing this to our attention and giving us the opportunity to make it right.

— Luum Team

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24. nov. 2025

Hi Ron,

Thank you so much for the update — three weeks is a wonderful milestone, and I’m really glad to hear you’re beginning to notice changes. 💛

That’s usually right around the time the Repair phase starts to kick in, so your experience is right on track.

We’re excited for you, and we’re here to support you as you continue.

If you ever want tips, guidance, or have questions along the way, just reach out — we’re always happy to help.

Wishing you even more progress in the weeks ahead, Ron. 🌿

Warmly,
Sarah — Luum Customer Care

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24. nov. 2025

Hi Jane,

Thank you so much for sharing your experience — I’m really glad to hear you’re already noticing a difference in bloating throughout the day and night. 💛

That lighter, less-puffy feeling is often one of the earliest signs that your gut is responding to the Cleanse phase.

It’s also great that your appetite feels more balanced — many people find that once the gut starts to reset, cravings naturally soften and the body feels more “in sync” around meals.

If you ever have questions as you continue, or want tips for getting the smoothest results possible, you can always reach out to us at hello@luumlife.com

So happy you’re on this journey with us. 🌿

Warmly,
Sarah — Luum Customer Care

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24. nov. 2025

Hi Janice,

Thank you so much for taking a moment to share this — and for giving Corewell™ a try. 💛

Those first few days are truly just the beginning, so you’re right on track.

If you ever have questions while you’re getting started, or want a gentle guide on how to ease in during the Cleanse phase, I’m right here and happy to help anytime. We want this to feel smooth and supportive for you.

Wishing you a calm, comfortable start to your journey, Janice. 🌿

Warmly,
Sarah — Luum Customer Care

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24. nov. 2025

Hi Vicky,

Thank you so much for this thoughtful review — it truly means a lot to us. 💛

I’m so glad to hear you’re feeling lighter, less bloated, and more balanced throughout the day. Those gentle-but-noticeable shifts are exactly what we designed Corewell™ to support as your gut goes through its Cleanse → Repair → Rebalance cycle.

It’s wonderful to hear your body responded smoothly without any jitters or stomach upset — that’s always our goal. And your description of feeling “cleaner inside” is something many customers share around the time everything starts to align again, so it’s great to see you experiencing that as well.

Thank you again for taking the time to share your experience, Vicky. We’re genuinely grateful to have you as part of the Luum community.

Warmly,
Sarah — Luum Customer Care