Luso Spas Anmeldelser 

Brilliant company, been with them for 3 years, my swim spa got flooded as the sump went. Jay really helpful sent someone down a few days later, and Aiden and his team repaired it. Jay looks after you as a customer, price he gave to repair I could not fault, and also gave 2 years warranty on it. Amazing company and team - will be back for a service next year!

We had our hot from luso spas, zero problems, amazing customer service, the lad that delivered the tub (Tom) was very polite and couldn’t do enough for us 10/10 credit to the team
100% recommend

Purchased a Chill tub from Luso Spas. It was delivered professionally. The response/after sales support has been great. Any questions have been responded to quickly. There has been great communication throughout the purchase. Thank you.

I bought a hot tub 4 years ago and the continued support and responsiveness to questions throughout ownership has been impressive. Jay always responds quickly and points me in the right direction on the website. Highly recommended.

Amazing service. Very knowledgeable about hot tubs. Main thing for me was how professional and trustworthy no over selling.

Highly recommend these , from ordering to installing was a pleasure. 🎅🏻🤙🏻

Great prices, arranged fast delivery and had great aftersales support. Very responsive to messages.

From the very first conversation with Luso Spas, right through to delivery, the service has been nothing short of great. I initially thought that the logistics of getting the hot tub to its location would be challenging, but the team handled it with absolute ease and professionalism.

The delivery, installation and setup of the hot tub went off without a hitch. It's evident that they are all extremely knowledgeable and what's great is that no question ever felt silly or insignificant. They took the time and trouble to explain everything we needed to know, ensuring we were comfortable with the entire process.

I would have no hesitation with recommending Luso Spas. Their commitment to customer service is truly exceptional. Thank you, Jay and the entire team for making our hot tub experience a fantastic one.

Just had a service on a luso spas vela - had the tub just over 12 months and excellent service on purchase and excellent service now. Highly recommended !

Excellent friendly efficient service. Would recommend to anyone.

Just had the hot tub serviced (after probably too long!). Gentleman called Kyle did the service. Absolutely excellent job and great customer service. Really nice chap and has gone above and beyond and cleaned the whole thing thoroughly. Its as good as new. Thank you.

Can’t fault them,upgraded my hot tub due my original one being damaged at no extra charge.
The delivery guys,Aden and Tom went above and beyond to get the hot tub into position,a proper effort!

Great service, great quality of swim spa cover far better than others. Great delivery and communication. Look forward to getting my next spa from Luso, highly recommend.

Had Hercules delivered today, love it! Thank you!

Want to just say fabulous service from Jay and the team. Found a tub i liked. All questions answered. Never pushed on the sale.

We recently have just jumped on the band wagon of a heat pump and have the inverboost UX. The savings in the firest week are massive. Installers very polite and helpful

From the very first conversation with Luso Spas through to delivery the service has been amazing, we were on a tight delivery & access restrictions given we wanted deeper hot tub, but nothing was to much of a problem for Luso Spas..Jay rearranged his day to deliver the hot tub, great customer service.

Would highly recommend Luso Spas

I bought the Palermo and it got delivered last week. It looks great, has loads of jets, fountains. At night it is magical with the lights. The guy who install are very good, managed to hoist it over the fence and around a tree. Lights stopped working on day 2 but the guys came 2 days later to fix the issue. Incredible service. The control panel will take a bit of time to fully master but I already asked them to explain something to me re temperature and they sent me a voice msg which sorted it out. Very happy with the tub and service so far.

We ordered a pool cover in April 2023, they said that the covers would be delivered in 8 weeks. After 8 weeks, they said the covers had not arrived and we would have to wait another 8 weeks.
After the following 8 weeks they kept on saying they will be sent the following week. I asked for a refund on the and on week 20 they said again the cover available was bigger than what we had ordered and if we wanted it they would not know when they will be able to deliver to our area.
The person behind the phone hung up twice because I was not being "patient". After a week requesting a refund I finally got my refund. But it has been a real ordeal. I just wouldn't recommend ordering pool covers from this company. Not sure how their hot tub service is as I have not experienced it.

Great stuff. So happy with our new hot tub from Luso. Tom & Reece were fab. So diligent and helpful and committed to giving a great customer service. My follow up for "extras" has been a good experience also. Thank you Luso.