Lunalae Anmeldelser 

A friend and I each ordered a mystery box in a single order. This product was listed as “free shipping on orders over €200” (which was the case with our order). However, shipping charges were applied at checkout. After contacting customer support, they flatly stated that this was standard practice for Mystery Boxes (even though the website stated otherwise). Since no refund was possible, we ended up paying for shipping.

After one week, our order still hadn’t been shipped, and we received another proactive message from customer support stating that we apparently had to pay shipping costs twice because there were two Mystery Boxes. Just to clarify: this was a single order with a single shipping address. We reiterated that this wasn’t mentioned on the website, but we understand that shipping costs must be paid. To reach a compromise, we suggested shipping the contents of the Mystery Boxes in a single box. This was not accepted under any circumstances, and once again, there was no flexibility or willingness to find a solution.
And now we’re holding our breath about the taxes...

A very misleading website, and unfortunately, the customer support team is not solution-oriented. I would definitely not order from here again.

I ordered a top for my friend’s birthday and waited a month for it to arrive. I was extremely disappointed and embarrassed when my friend sent me photos showing that the top was ripped in three separate places.

This top was $75 plus tax, so for an almost $100 dance top, I expected much better quality. It looked like someone had tried it on, ripped it because it did not fit, and then returned it.

Since I live far away and this was a gift, waiting another two months for a replacement was not a realistic option. I was told this was a “stitching fault rather than a major defect” and was only refunded $20 from my original $150 order. In my opinion, a top arriving ripped in multiple places is clearly a major defect.

I am very disappointed with both the product quality and the customer service. I would not order again and would not recommend wasting your money.

I have had the absolute worst experience with this company.

Firstly, their shipping times online (which have not been updated) stated that their goods were shipped from within Australia and that shipping took 3-7 days. I had ordered an outfit for a photoshoot about 3 weeks before the shoot and the goods did not arrive in time (in contradiction with the website).

Lunalae then said they would refund me, and would appreciate if the package was returned. I decided to let the package sit at the post office until my refund was processed.

It is not 10 days later, they returned the package to sender the following day but there is no refund even though the business said it woud take 3-7 days.

I had ordered from this site a few times before, and noticed that there was differences with the sizing and quality of the pieces.

I assume that the company is moving to an international warehouse, to cut corners in their manufacturing and this is why the quality has gone down.

Anyway, this company is a liar and will also just steal your money with no remorse.

They only publish reviews on their website that are positive. I left reviews on individual items that never got posted. Their sizing is INCREDIBLY inconsistent. Even if it says “fits true to size” they’re probably lying. Half of what I’ve ordered from them is too large and half is too small: all the same size, all same measurements, all fit “true to size”. Their customer service is bad. They shipped me faulty items and due to not being in their country it is extremely difficult to make returns and costly. I have spent HUNDREDS of dollars on their active wear. Seams rip easily as well. I don’t think they are an HONEST company.

J'ai mis 1 étoile car on ne peut pas mettre zéro.
Qualité produit déplorable. A la première utilisation les fibres élastiques se sont altérés, déchirés. Aucune prise en charge par le service client qui est de toutes façons aux abonnés absents.
Nul et très cher. Donc forcement très déçue !

Ordered a month ago, had to pay extra shipping because of our postal strike here. They didn’t even send it until our strike was over. Still waiting to receive the items. Hidden fees says one price on the website but much more on my credit card. Won’t be ordering from this company again.

Een paaldans pakje besteld en een super goeie kwailteit! De levering was erg snel en het pakje valt op maat dus dat was ook heel fijn.

My order arrived a month after because it was "held at customs". Lunalae said they couldn't do anything for me, that I had to call customs (which is impossible for things like that in France). I had to threaten them to take back the backage and refund me for them to remember the number of the sending company and call them to unlock the situation.
Them I finally received my package, but I wanted to exchange some items. I discovered that I had to pay for return (more than 50 usd) + 20 usd for who knows what.
So I will not exchange the items (which is probably their strategy) because it would cost me more than just order again (which I won't).
I definitely do not recommend this company.

I ordered at Lunalae about two months ago and never received my order! After contacting the customer support and writing back and forth a couple times, they said I also have to cover all the shipping costs that will come up due to the return (although I didn’t even want to return the things cause I never received them). The order was an investment for me and I was very excited for it and I don’t have the money to pay for something out of my control that’s not even my fault!! I’m very disappointed and sad and a little desperate… that’s just really unfair and I will definitely never order at Lunalae ever again!! :(

Quality of product has gone for okay to terrible! I guess they are trying to squeeze additional profit out of product. They have clearly cut on manufacturing costs. Buy from one of the many other activewear lines across Australia.

I ordered last year shorts, and they was amazing, actually my favorite.. so now I ordered same shorts in black color and they not the same anymore (((((( they made from recycled plastic bottles, that's what I read on tag.. they uncomfortable, material not pleasant, they smaller then my previous, but they cost the same!!! Absolutely disappointed:(((((

Such a scam company. They rolled out the "Biggest Birthday sale ever" asking you to subscribe to get early access. The early access link did not work causing so much time wasted and frustration.

Later, they gave another link to try but the price at the end when you go to the check out is completely different than the price they show on the website.

This wasted my time and is a completely scam!

Will buy from another company in future. The quality was not it.

There's a lot to get into with this company. All of the below reviews are spot on. TOXIC CEO and company (Note: No HR within incredibly small team). Incredibly high turnover, on my second day a long standing employee shared how much she hated her job (not the first or second red flag for that matter). In addition the facts shared already, the office smells, extremely structured start and finish time (you are forced to clock in and out).

One last note - due to an illegal policy connected to the sale of their product, I have turned them into the ACCC. This company is not one your want to work for or purchase from.

This is the worst place I never work with, there is no enough support from management, she doesn’t understand about supplier chain in terms of extremely small order, and there is an Indian woman as GM just take advantage of her career and do nothing, they try to steal knowledge from you with our respecting, it is very unprofessional, I feel regret I give up one offer from big company but chose lunalae, it is the worst decision I make in my lift, I write down the reviews to let any candidates do not waste your time here!

I didn’t plan to comment Lunalae after I left this company until I read Honey’s review. I don’t feel surprised what they did for Honey. I worked for Lunalae for a few months, but I have to say it is a horrible workplace. I never see any unprofessional and disrespectful company like Lunalae. This company has a very high turnover rate and bad reputation.

They always asked the employees to record videos to show any detail of the work seemed like they just want to steal your intelligence and information. Most the videos you record are the tips and tricks. You feel like you are working in a training centre as a tutor!!! Their management is very unprofessional, I didn’t feel they know how to respect the employees.

Also, the Indian GM is really lack of professionalism and kind of good at office politics. She is kind of someone likes to take advantage of her role but just plays the game and doesn't do anything that maybe one reason makes the work environment toxic in Lunalae!

I am leaving this review as I would like to give a warning to any candidate to be careful of Lunalae. Please get away of them, they like to use your information and waste your time, not only in the interview, but it would be worse when you are their employee!!

I wish I read these insightful bad reviews before I wasted my time on this company.

I am leaving this review so consumers know about Lunalae’s unprofessional behaviour. As consumers we have a lot of options, we want brands that align with our values and show a “human element”. This review gives you insight into the people behind the brand.

I applied for a manager role at Lunalae, I was interviewed on the phone by the GM which went ok. Then I was interviewed by the GM and CEO/Founder via Zoom which went well. They loved that my experience, my social media presence as a micro-influencer & indepth understanding of the pole, lingerie and fitness industry. They were transparent in saying what the salary + commission was. A couple of days later I emailed them saying I couldn't go down in base and thanked them for the opportunity. At that time I still had a good impression of them and even offered to promote their brand on my social media, and freelancing consultancy services should they need it.

The CEO called me and spoke about matching my base at my current job. I told her I had actually accepted a role elsewhere where the salary was already higher. She asked me to think about what I needed in salary. She seemed genuine and passionate to have me part of their business.

The next day I expressed what I needed, no response for 24 hours. This was already a red flag but ignored it. I followed up via email and she called me saying she wanted to meet me and asked me to put together a marketing plan. I spent two nights working on this, my time is money. I have over 17 years experience in marketing, have design and photography skills, I am hands on and strategic plus with 8 years experience managing teams. I know exactly how capable I am so I thought this request of hers was genuine and that she was actually contemplating on whether or not they should invest in the right person.

What I didn’t realise was the ad for the manager role was already taken down (I noticed this but thought they had a shortlist already) and replaced with a junior marketing role, graphic designer and 1 other role.

I spent 2 nights doing this detailed presentation, which I would normally charge for (and she knew this because I offered my freelancing services). The presentation was 45 minutes and then they spent another 40 minutes quizzing me. Some of the questions they were asking seemed like they would never see me again which I found suspicious. They were also asking questions that you would normally only ask once I’m already employed.

Out of courtesy I sent an email after to say thank you (this was on a Friday). Come Monday, I decided to follow up because I was given the impression that there were only 2 candidates presenting, and the CEO created the impression she needed to see my skills in order to decide if she would invest the additional money to be able to hire a senior marketer.

Again, no response until 24 hours later, where she says that she doesn’t want to rush the interview process and they are still interviewing.

I was dumbfounded and my gut that they just wanted to extract as much information from me was confirmed. I decided at that time to pull back from this horrible process which I didn’t need to have gone through because I had already accepted another job for large company. I said thank you, withdrew my application, and wished them good luck.

Despite the work I put in, the intel on the industry I shared, I didn’t even get an email to thank me for my time, nor were they just transparent and say they just couldn’t go to my salary level. Companies like these hit a glass ceiling, and you need someone to break that ceiling with the right marketing and advertising. It’s all good and well to get ideas but you need proper execution from someone who can be both strategic, hands-on, and manage a team.

You also need to build good relationships - the distaste left with me won’t do any good for their business.

I am leaving this review to ensure no one candidate goes through the same process and waste their time. Their lack of professionalism is deplorable.

Cheap chinese clothes. Website is misleading, Clothes look fantastic on website, but in person the fit runs small, fabric feels rough and papery and is very thin feeling. The bras move around easily, so I personally would not wear them for pole dancing. Clothes are unflattering. They are the definition of “expectations versus reality” that you see on the internet when you buy clothes online and in person they fit funny and isnt what you expected. The store only offers store credit for returns which is a red flag. Regretful sale. The bras are also cheaply made which means they’re not suitable for a pole (because the top moves easily and you can see your boob). I would definitely not wear them if i was dancing. Disappointed as i was really excited to see their store in person.