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Luna Furniture - Dallas Anmeldelser 17

•
TrustScore 4 av 5

3,9

Møbelbutikk
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Beliggenhet

Bytt filial

Walnut Hill Lane 2945, 108, 75229 Dallas, Texas, US

•
+1 832-900-3800

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to... Vis mer

Vurdert til 5 av 5 stjerner

Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was... Vis mer

Vurdert til 5 av 5 stjerner

My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.

Informasjon om virksomheten

  1. Møbelbutikk
  2. Soveromsmøbler
  3. Butikk med stuemøbler
  4. Madrassbutikk
  5. Utemøbler
  6. Sofabutikk

Skrevet av virksomheten

At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

17 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 55 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Avoid at all costs

Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.

28. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Luna Furniture - Dallas

Svar fra Luna Furniture - Dallas

Dear customer,

Thank you for sharing your feedback. We are sorry to hear about your experience, but we were unable to locate any order under the name associated with this review.

At Luna Furniture, items marked as In Stock are normally processed as quickly as possible, and we always aim to provide clear updates regarding shipping and delivery timelines. If there has been any confusion or delay, we would genuinely like the opportunity to review the case and assist you properly.

Please contact us with your order number or the email address used at checkout so our team can investigate this immediately. If a cancellation request has already been submitted, we will also be happy to confirm the current status for you.

We take accusations such as “scam website” very seriously. Luna Furniture is a legitimate business, and our goal is always to resolve customer concerns fairly and professionally.

Kind regards,
Luna Furniture Customer Support

Vurdert til 5 av 5 stjerner

Excellent Service

Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!

6. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love my New Sofa!

It's so pretty and comfortable! Also came sooner than expected. It was backordered and wasn't supposed to come for at least a week and a half. Love it. The bed is nice, and love the size. The sofa is heavy and sturdy. They brought it in and it was a bit tough but so happy. Thank you!

3. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Prompt delivery far exceeded my…

Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was great, the chairs are beautiful and of superior quality. I couldn’t be happier.

17. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

These people are liars

These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.

22. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Luna Furniture - Dallas

Svar fra Luna Furniture - Dallas

Hi Tim,

We’re truly sorry for the frustration and inconvenience this situation caused, especially being told to expect delivery and then receiving an updated timeframe. We completely understand why you feel upset, and we want to clarify what happened as transparently as possible.

As soon as your order was placed, it was submitted to the manufacturer/vendor immediately, and the vendor confirmed the order was received and in process. The 3-week timeframe we shared was based on the ETA provided to us by the vendor at that time, and that is the same ETA we communicated to you.

Unfortunately, after the order was already in progress, the vendor revised the ETA to a later date due to inventory/production scheduling changes on their end. The moment we received the updated information, we reached out right away to keep you informed because we agree that delays should never be a surprise.

Again, we sincerely apologize for the disappointment and the disruption this caused. We appreciate you sharing your experience, and we’d like the chance to resolve this in a fair and respectful way.

Luna Furniture Support Team

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