Landscaper chose these - we have about 30 lights dotted around the garden in a number of circuits. They look really nice and the light units feel well made. The problem I have is that EVERY ONE o... Vis mer
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Se hva andre synes
New light tubes arrived broken. Awaiting replacement. Not entirely suppliers fault but a more rigid package could have avoided transport damage.
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Good source of hard-to-find bits for garden lighting. Well-priced and good quality. Only criticism would be: need some cheaper delivery options for small orders.
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Great service, light a little flimsy. Easy fit, ok satisfaction I think!!!
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Informasjon om virksomheten
Skrevet av virksomheten
High quality outdoor lighting available with next working day delivery. Specialists in Solar, 12V low voltage and bollard lighting.
Kontaktopplysninger
Centre 33, Long March Industrial Estate, NN11 4RZ, Daventry, Storbritannia
- 01327 871161
- sales@lumenalights.com
- lumenalights.com
3,1
Middels
34 anmeldelser
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Not very water tolerant
Landscaper chose these - we have about 30 lights dotted around the garden in a number of circuits. They look really nice and the light units feel well made.
The problem I have is that EVERY ONE of the Power Supply Units has failed. I started getting replacements from Lumena and they've also all failed.
I've now replaced them all with CNBrighter waterproof units from Amazon which are a lot cheaper than Lumena ones, and none of those have (yet) failed.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Hello Vintage Watch Advisors,
Thank you for your review!
We're sorry to hear that you were not happy with our product. We offer up to 2 years' guarantee on all of our Lumena Lights transformers; they have an IP rating of IP68, and we state that they should not be submerged in water.
From our experience, usually when there are multiple failures on one circuit, it is usually down to some sort of compatibility issue. We always do our best to resolve any issues within that time, as well as continue support after this period.
Best regards,
Lumena Lights
Dreadful customer service
Dreadful customer service! A completely dishonest company! BEWARE
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Hi John,
I'm sorry to hear that your experience with Lumena did not meet our standards.
At Lumena Lights Ltd, we strive to provide honest and exceptional service to all our customers, and we regret that your experience was anything less than that. We take all feedback seriously as it helps us to improve our services.
Unfortunately, I am unable to find any correspondence between yourself and Lumena since the order date. So that i can look into this further, Trustpilot have sent you an email requesting more information about your order. Please can you fill this in so we can get the issue resolved?
Best regards,
Elliot
Solar Lighting Bollard
We have their Sol-icon solar light installed along our pathway. We wanted something bright and this does just that. Cannot recommend enough.
It lasts well at night too!
14. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you for your feedback on our product, Julie. We very much appreciate the 5 star review.
We hope you have a good Christmas!
Best regards,
The Lumena Lights Team
This is an excellent company for both…
This is an excellent company for both the quality of product and customer service.
Staff couldn’t be more helpful. They are knowledgeable, friendly and helpful.
Amazing range of quality products.
Very highly recommended.
1. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Many thanks for your kind feedback, it is very much appreciated. You are welcome back anytime :)
Best regards,
The Lumena Lights Team
Thank You!
Fair and balanced reviews help me make my purchasing decisions easier, hope this helps you!
High quality product at a competitive price and fantastic customer service. Initial couple of very minor issues that potentially were my error however these were very quickly dealt with. Many thanks to all concerned Great job well done keep it up!
29. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you for your feedback, it is greatly appreciated.
Great Service, Quality Lights
Great service throughout! Excellent advice from your chat line, prompt delivery and well designed lights at a competitive price.
17. august 2020
Anmeldelse skrevet uten oppfordring
Quality fittings
Quality fittings, prompt delivery. Excellent thanks!
29. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you very much for your positive review!
Best Regards,
Lumena Lights Team.
Smart Spike Lights
Great product, customer service and delivery. Highly recommend
25. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you very much for your positive review Gary! We really do appreciate it.
Best Regards,
Lumena Lights Team.
Easy to deal with and prompt delivery…
Easy to deal with and prompt delivery what more could you ask for.
22. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you very much for your positive review, Richie. We are pleased to hear you are happy with our service.
Best Regards,
Lumena Lights Team.
Good source of hard-to-find bits
Good source of hard-to-find bits for garden lighting. Well-priced and good quality. Only criticism would be: need some cheaper delivery options for small orders.
18. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you for your positive feedback, Pete.
We are currently exploring the possibility of offering cheaper delivery options for smaller orders based on weight, as it stands we actually charge less than what we are charged by the courier. Hopefully we will find a solution soon.
Best Regards,
Lumena Lights Team.
Excellent service lovely outside…
Excellent service lovely outside light's well packaged Thankyou
17. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you Graham for your positive review, we very much appreciate it and are really glad to hear you are happy with your purchase.
Best Regards,
Lumena Lights Team.
I have received excellent customer service from Lumena
I have received excellent customer service from both Bonnie & Ben but the quality of the product purchased this time has taken a plunge with two defective Contesa Lamps supplied both with spot weld issues and one also had a defective lamp holder.
Purchased 9 of these lamps last year all ok but the same lamp purchased this time had lots of issues and I was very grateful to Ben for sorting out the problem quickly and efficiently at no cost to me.
Given all of the problems that I have had with this particular consignment I would still recommend Lumena to anyone because it's how issues are resolved that matters and from this point of view this company is truly exceptional.
11. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Hi David, Genuine thanks for this feedback - maintaining this level of customer service is really important to us and we'll continue to do so. Kind regards, The Lumena Team.
Delivered next working day and the…
Delivered next working day and the light is as described and we are really pleased with the end result.
10. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you very much for your positive review, we are pleased to hear that you are happy with your product and our service.
Best Regards,
Lumena Lights Team.
Svar fra Lumena Lights
Thank you very much for your positive review, we are pleased to hear that you are happy with your product and the speedy delivery!
Best Regards,
Lumena Lights Team.
Brillant service
18. september 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you Mark for your positive review, we are pleased to hear you are happy with our service we provide!
Best Regards,
Lumena Lights Team.
Good price and next day delivery.
Good price and next day delivery.
Excellent service.
15. september 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you very much for your positive review, we very much appreciate it!
Best Regards,
Lumena Lights Team.
Great service quick delivery but the…
Great service quick delivery but the lamp I bought was not worth £50.00 looks good feels cheeply made.
5. september 2018
Svar fra Lumena Lights
Thank you for your review Geoffrey. We are pleased to hear you are happy with our service but sorry to hear you were not completely satisfied with your product. If there is anything else we can help with please feel free to contact us.
Best Regards,
Lumena Lights Team.
Very quick service
2. september 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you Janet for your positive review, we really appreciate it.
Best Regards,
Lumena Lights Team.
i had a problem but it was resolved…
i had a problem but it was resolved very quickly
31. august 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you for your positive review Liam, we are glad to hear that the problem you had was resolved quickly for you.
Best Regards,
Lumena Lights Team.
Great customer service
Great customer service. Responding to an email enquiry promptly. Delivery was quick and item well packaged.
26. august 2018
Anmeldelse skrevet uten oppfordring
Svar fra Lumena Lights
Thank you Diane for your positive review. It's good to see that your item was delivered quickly and we are pleased to hear that you are happy with our service!
Best Regards,
Lumena Lights Team.
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