I was moving out and was so worried about my things, I have search for moving out companies and it was way too expensive I do not have any big appliances or furniture but small ones that could fit in... Vis mer
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I used this service to ship my luggage (both ways) for a trip I was making. I contacted ‘luggage to ship’ for this task. I found the customer service to be very helpful and available whenever... Vis mer
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Customer support was incredibly helpful! Always gave crystal-clear instructions. Never felt so little friction getting the support I needed. Would like to point out Luka as one of the very helpful sup... Vis mer
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I had a few questions that I needed answered before I could make a booking. I jumped on the Chat line on the website & with a minute I was chatting with Harry. He was extremely helpful. Answered all o... Vis mer
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Informasjon om virksomheten
Om Luggage To Ship
Skrevet av virksomheten
Major discounts. Save-up to 70% in shipping fees Print Labels Online. Original hi-tech labelling system Free Label Delivery. Via 2 Days express Free Luggage Storage. Up-to 6 months of free storage services.Kontaktopplysninger
228 E 45TH ST, 10017, New York, USA
- 1-800-678-6167
- cs@luggagetoship.com
- luggagetoship.com
4,7
Enestående
2k anmeldelser
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Adam was very helpful
Adam was very helpful
And kind .
17. april 2026
Anmeldelse skrevet uten oppfordring
Customer Service
I just talked to Adam he was very nice, patient and straightforward. I would definitely recommend these services.
15. april 2026
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Adam was a terrific help!
15. april 2026
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Great experience!
Great experience!! Have used them for several cross country moves
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Vipul
Thank you for your continued trust in us! We're so glad to hear you've had great experiences using our service for multiple cross-country moves.
It means a lot to have you as a returning customer, and we’re always here to make each move as smooth and stress-free as possible. Looking forward to helping you again in the future!
Thank you
Customer Service Team
I was moving out and was so worried…
I was moving out and was so worried about my things, I have search for moving out companies and it was way too expensive I do not have any big appliances or furniture but small ones that could fit in different boxes. I just searched online and saw Luggage to ship and it was convenient for me coz they also got a pick up for items. I was worried during the pick up but Oliver always made sure to follow it up whether I have it done or not. I felt safe and very happy with the service. Now I do not have to worry when I move my things to different state.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Cynthia
Thank you for sharing your experience with us! We understand how stressful moving out can be, especially when you're worried about your belongings and facing high costs from traditional moving companies.
We’re so glad you found our service to be a convenient and affordable solution, and that the pickup option made things even easier for you. It’s especially great to hear that Oliver kept in touch and made you feel supported throughout the process—that kind of care is exactly what we strive for.
We’re happy we could give you peace of mind, and we’ll be here whenever you need help moving your things again in the future! 🚚✨
Thank you
Customer Service Team
Awesome customer service
Customer support was incredibly helpful! Always gave crystal-clear instructions. Never felt so little friction getting the support I needed. Would like to point out Luka as one of the very helpful support agents.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Oeystein
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a smooth experience with our customer support and that the instructions were clear and easy to follow.
We’ll be sure to pass your kind words along to Luka—he’ll be delighted to know he made such a positive impact. If you ever need anything else, we’re always here to help!
Thank you
Customer Service Team
Live Chat Agent very helpful!
Used the live chat and spoke with Harry. He was very helpful and answered all of my questions on how to package and ship luggage home from overseas. Now to get the luggage home safely and not damaged.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Kai
Thank you for your kind words! We're glad to hear that Harry was able to assist you and answer all your questions about packaging and shipping your luggage from overseas.
We understand how important it is for your luggage to arrive safely, and we’ll do our best to ensure it reaches you in perfect condition. If you need any further assistance along the way, feel free to reach out—we’re always here to help!
Thank you
Customer Service Team
Great shipping service!
I used this service to ship my luggage (both ways) for a trip I was making.
I contacted ‘luggage to ship’ for this task.
I found the customer service to be very helpful and available whenever I had a question. My thanks to Noah, Oliver And Adam.
The website was easy to navigate. The price was reasonable.
My luggage was delivered safely and on time both ways.
I will definitely be using this service again.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello
Thank you so much for your detailed and kind feedback!
We’re delighted to hear that your experience shipping your luggage both ways went smoothly. It’s great to know that our customer service team—especially Noah, Oliver, and Adam—were helpful and available whenever you needed assistance.
We’re also glad you found the website easy to use, the pricing reasonable, and that your luggage arrived safely and on time.
We truly appreciate your trust and look forward to serving you again on your next trip!
Thank you
Customer Service Team
Great service and excellent customer…
Great service and excellent customer support. I had a small issue receiving my shipping label, but Adham quickly resolved it by emailing it to me right away, saving me valuable time when I needed it most.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Rishabh
Thank you for your kind feedback!
We’re glad to hear that you had a great experience with our service and support. It’s especially nice to know that Adham was able to quickly resolve the issue and get your shipping label to you right when you needed it.
We’ll be sure to share your appreciation with him!
Thank you for your support—we look forward to serving you again.
Thank you
Customer Service Team
I found Trustpilot by searching
I found Trustpilot by searching . I think it’s should be in the first item searching in any search engines. That Supporting was a human name “Adam” who instructed me in the best way and with patience. Thank you
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Reza
Thank you for your valuable feedback!
We’re glad you found us and had a positive experience. It’s great to hear that Adam provided you with clear guidance and patient support—we’ll be sure to share your kind words with him.
We truly appreciate your suggestion regarding search visibility and your support means a lot to us!
Thank you
Customer Service Team
Horrendous 3rd party company
Horrendous 3rd party company. FedEx lost our package and didn’t render any services and these guys are keeping our money.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello,
Thank you for your feedback, and we’re very sorry for the frustration you’ve experienced.
We understand how upsetting it is when a carrier issue affects your shipment. However, once a parcel is handed over to the carrier (such as FedEx), delivery and handling are managed by them directly, and any investigation or claim must follow their process.
We’d like to look into this further and help you resolve it as quickly as possible. Please contact our support team with your order details so we can review the case and assist you accordingly.
Thank you
Customer Service Team
I had a few questions that I needed…
I had a few questions that I needed answered before I could make a booking. I jumped on the Chat line on the website & with a minute I was chatting with Harry. He was extremely helpful. Answered all of my questions, gave me additional information & made me feel confident to make my booking. All don in less than 5 minutes! Thank you Harry. You are the reason I am making a booking.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Catherine
Thank you so much for your wonderful feedback!
We’re delighted to hear that Harry was able to assist you quickly and provide all the information you needed. It’s great to know he made you feel confident in making your booking—that’s exactly the experience we strive to deliver.
We’ll be sure to pass along your kind words to Harry. He’ll be thrilled to hear this!
We truly appreciate your trust and look forward to serving you.
Thank you
Customer Service Team
Adham is the best
Adham is the best. He resolved all my shipment issues and even called me to suggest some editing, which was incredibly helpful. I love using luggage to ship and will definitely continue using them.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Ahmad
Thank you so much for your amazing feedback! We’re really happy to hear that Adham was able to resolve your shipment issues and even reach out with helpful suggestions along the way. It’s great to know you had such a positive experience with our service.
We truly appreciate your continued trust in us and look forward to supporting your future shipments!
Thank you
Customer Service Team
Avoid this company AT ALL COST
Avoid this company if you value your time and money.
I paid for a luggage pick-up service scheduled between 10 AM and 5 PM and spent the entire day waiting in my building lobby. No one showed up.
When I contacted customer service, they claimed the driver came and was told by the doorman that I had already moved out. This is completely false. I was sitting with the doorman the entire day, and no driver ever arrived or spoke to anyone.
So either the driver never showed up and lied, or the company has no idea what their contractors are doing. Either way, this is unacceptable.
What’s worse is that customer service simply repeated this false story and refused to take responsibility. I asked for a partial refund for the pick-up service that was not performed, and they refused.
This is not just poor service — it’s dishonest and unaccountable.
If you’re considering using this company, be aware: they may fail to show up, misrepresent what happened, and still refuse to refund you.
I would strongly recommend choosing a more reliable and transparent service.
**Response to LuggageToShip’s Response:**
I paid for a **scheduled pick-up**, not a “we’ll come whenever it’s convenient for us” service. That is exactly what I was charged for. If there was any chance that the luggage would **not be picked up within the promised time window**, that should have been clearly stated upfront. Had I known that, I never would have paid extra for this service. I could have easily paid someone else to help pick it up and drop it off myself.
The issue is not whether the luggage might eventually get picked up. The issue is that **it did not happen at the scheduled time I paid for**.
I understand that FedEx is the carrier doing the physical pick-up, but that does not somehow remove LuggageToShip from responsibility. **LuggageToShip is the company that sold the service, took my money, and hired FedEx to do the job.** Passing the blame and acting like it is no longer your problem once the order is handed off is unacceptable.
Frankly, this does not seem like a one-time mistake. It feels like the kind of issue that has probably happened before and will likely happen again, which makes the lack of accountability even worse.
What is especially frustrating is that I am **not even asking for a full refund**. I asked for a **partial refund for the paid scheduled pick-up service that was not actually provided as promised**, and even that was refused.
This delay is not some minor inconvenience. It has created real problems for me. I had to take time off work yesterday just to sit around and wait for a pick-up that never happened. Today I have to go to work and leave my luggage unattended, hoping someone eventually comes. On top of that, the late pick-up will almost certainly delay the delivery date I was counting on.
So once again, for anyone considering using LuggageToShip: **avoid this company like the plague**. Once they have your money, they seem to consider their job done, and you are left alone to deal with missed pick-ups, delays, and the mess that follows.
If you value your time, money, and peace of mind, stay far away.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Jingyang
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused.
We understand how important it is for pickups to be handled smoothly and on time.
After reviewing your case, we want to clarify that the pickup was scheduled and handed over to the carrier (FedEx), who is responsible for the physical collection process.
Unfortunately, there appears to have been a failure or miscommunication on their end regarding the attempted pickup.
As soon as we were informed, our team immediately followed up and rescheduled a new pickup for today to make sure your shipment is collected without further delay.
We are actively continuing to coordinate with FedEx to ensure it is completed as soon as possible.
That said, we absolutely understand your frustration, and we want to support you in the way that works best for you. If you prefer, we can also offer a refund of the pickup fee, or alternatively, you may choose to drop the shipment off directly at a FedEx office for faster processing.
Just to clarify, we did not refuse a refund of the pickup fee; however, since we have already rescheduled a new pickup for you and the service will still be fulfilled, the pickup fee remains applicable as the service is being provided.
Thank you,
Customer Support Team
Extra expensive fees when picking up items BEWARE
My husband just picked up his package internationally and he had to pay another 81 dollars to get it. When you ship through this company this needs to be told on the site before I pay to ship anything. I wont use this company again. Im happy he got the items but just know you will pay twice the amount then what was quoted. The shipping and taxes cost more than what's in the package, not worth it. I will find another company. I'm writing this so others are aware that purchase price isn't the end of money coming out of your pockets
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello,
Thank you for your feedback, and we’re sorry for the frustration.
The additional $81 was likely customs duties and taxes set by the destination country. Please note that all international shipments may be subject to customs fees, which are determined by local customs authorities and are not included in our shipping charges. These fees are collected directly upon delivery.
We’re glad the package arrived safely, and we appreciate you sharing your experience so we can continue to improve.
Thank you
Customer Service Team
Adam was wonderful
Adam was wonderful. Answered all my questions. Very helpful. Thank you.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello
Thank you so much for your kind words! We're thrilled to hear that Adam was able to answer all your questions and provide helpful support.
We'll be sure to pass along your appreciation to him. Thanks again for choosing us!
Thank you
Customer Service Team
Agent Harry was really helpful and was…
Agent Harry was really helpful and was so quick to help me with my problem. Definitely recommend their services ! Quick, affordable and respectful !
29. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Ambre
Thank you so much for your wonderful feedback!
We're delighted to hear that Harry was able to assist you quickly and effectively. It's great to know you found our service quick, affordable, and respectful.
We truly appreciate your recommendation and look forward to helping you again in the future!
Thank you
Customer Service Team
Excellent service from Adam answering…
Excellent service from Adam answering my pre-shipping questions promptly
29. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello Janet
Thank you so much for your kind words!
We're really glad Adam was able to assist you promptly and provide the information you needed before shipping.
We truly appreciate your feedback and look forward to serving you again soon!
Thank you
Customer Service Team
Adham was online with lot of patience…
Adham was online with lot of patience helping me.
3 times, I disconnect coz of WIFI and came back He was still there waiting for me to answer me.
I felt so good.
He waited with so much patience.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello
Thank you so much for your kind words!
We’re really happy to hear that Adham was patient and supportive throughout your experience, even with the connection interruptions. We’ll make sure to share your feedback with him—it will mean a lot!
We’re always here whenever you need us 😊
Thank you
Customer Service Team
John was extremely patient and helpful…
John was extremely patient and helpful in guiding and arranging for the shipment and delivery of my luggage.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Luggage To Ship
Hello sherman
Thank you for your kind feedback!
We’re delighted to hear that John was patient and helpful in assisting with your shipment and delivery. We’ll be sure to share your appreciation with him!
If you need any further assistance, we’re always here to help 😊
Thank you
Customer Service Team
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