Bought an Eastpak Resistr for £190 inc next day delivery. Was £330 on Amazon, John Lewis and even Eastpaks own site. Ordered 3pm, arrived 8am next day. Would recommend wholehearedly. Brilliant!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Looking to replace my old American Tourister case LS had the most competitive price with free delivery. Last minute order was dealt with immediately and delivered promptly with great service from deli... Vis mer
Selskapet har svart
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Vis mer
Selskapet har svart
Excellent service. Ordered luggage on Tuesday, arrived the following day via courier, within the time limit stated. Well packaged item. Easy to use website when ordering. Was kept informed via e-mail... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Kontaktopplysninger
167 Hermitage Road, N4 1LZ, London, Storbritannia
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4,6
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Would love yo comment but haven't…
Would love yo comment but haven't received the goods yet!! Are you a bit premature asking for a review??
Update. Happy to say items have arrived within the stated time. Very pleased
30. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Helen,
I apologise our review request was sent too early, this has been flagged to our IT team to resolve.
Thanks,
Laura
Superb Customer Service
I ordered a bag on line and was offered a discount code in the process, but it didn't work so I complained. Georgia replied almost instantly and stayed with me until it was sorted, and I was even given a little compesation. Georgia was super helpful and polite. I took the free delivery option but bag was delivered in 24 hours. Would be very happy to recommend.
29. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Ann,
I hope you are well. Thank you for your kind 5 star review. I am glad we could get the discount code error resolved for you.
All the best,
Laura
Brilliant.
A brilliant service. Despatch was immediate and delivery quicker than expected. Received a text from DPD with a one hour slot. The product looks great and has a better interior than the website would suggest - dividing zips either side which is a very useful aid to packing.
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Mary,
I hope you are well. Thank you for your kind 5 star review, I am pleased you are happy with your purchase with us.
All the best,
Laura
Good service
Luggage was received next day with accurate warning. Luggage just as ordered.
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Michele,
I hope you are well. Thank you for your 5 star review, I am pleased you are happy with your purchase with us.
All the best,
Laura
Ordered 2 Rock suitcases only to be…
Ordered 2 Rock suitcases only to be told there was a 'stock correlation error', and they were indeed out of stock. Now have to wait for my refund so am out of pocket and unable to buy from a more reputable supplier!! Not happy!
UPDATE Seams like you're unable to order at the weekend as their system can't stocktake without human intervention. BE WARNED!
20. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Mark,
Thank you for your review. I am sorry we are unable to fulfil your order.
You placed your order yesterday which was processed this morning as we are closed over the weekend. As soon as we realised we cannot fulfil your order we contacted you via email and processed your refund.
We try our best to keep our stock levels as up to date as possible, however on occasion there are discrepancies/human error.
Once again, I apologise for any inconvenience caused.
Wishing you a lovely evening.
Best, Laura
UPDATE
Good morning Mark,
I am sorry if I have caused any confusion. Our website is open for orders over the weekend, however they will not be acted upon until we open on Monday morning. If we can provide any further clarification on this please do let us know. We have recieved your email requesting assistance on sourcing an alternative which we are in the process of collating. We will get back to you shortly.
Regards, Laura
Good product, good value, great customer care
Wow - impressive. Not only was the luggage set great value for money and good quality - the service was second to none. Of the 3 cases I managed to set the locking mechanism on two but the on third case it jammed and could not be opened. Quick email, immediate response and replacement case is scheduled for delivery and faulty one collected! Great customer care .
14. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Garry,
Thank you very much for your kind 5 star review! I am sorry about the original issue you had, I am pleased we were able to get this resolved for you.
Have a lovely day, take care.
Best, Laura
Great prices & very fast delivery
13. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi David,
Thank you for your review, this is very kind.
Best, Laura
Straightforward and prompt
Straightforward. No messing around. Delivered promptly following online order. Well packaged. Clear communication. Exactly what you want from an organisation.
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi John,
Thank you very much for your great 5 star review!
I am so pleased we met your expectations and you are happy with the service we provided.
All the best,
Laura
Excellent Service
Really competitive pricing on well know brands. Hasle free ordering online. Delivered within 48hours of ordering. Excellent service. Would use them again.
2. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Tony,
Thank you very much for your great 5 star review!
I am so pleased you are happy with the service we provided.
All the best,
Laura
Samsonite easyJet Overhead cabin bag.
I bought a Samsonite overhead cabin bag for my weekend break flying with easyJet. The bag I chose was the correct size for this airline and was delivered very Quickly plus the bag was cheaper with a discount code from any other seller on the Internet.
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi James,
Thank you very much for your great 5 star review!
I am so pleased you are happy with the service we provided. We love to give out discount codes whenever possible!
All the best,
Laura
Easy ordering process
Easy ordering process
Great price and excellent delivery
Would definitely recommend.
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Bobby,
Thank you very much for your 5 star review!
I am so pleased you are happy with the service we provided.
All the best,
Laura
Great product great price and delivered…
Great product great price and delivered in so per fast time .very impressed
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Andrew,
Thank you very much for your 5 star review!
I am so pleased you are impressed with the service we provided.
All the best,
Laura
I received an email to say it would…
I received an email to say it would arrive yesterday between 3 and 4pm and made sure I was in. At 3.15pm got an email to say I was out so it had been delivered to a neighbour at ‘flat 2, 2’.No road name or clue. I live on a street of houses not flats and the house number is well over 100 so 2 means nothing.
Several calls to DPD and vendor but no resolution or response. Rubbish service.
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Good afternoon Tania,
Thank you for your review, I am sorry to hear of the issues you have had with our courier, we appreciate any and all feedback. I can see you have been in touch with our customer service team and an agreed resolution of a full refund has been arranged.
We have launched a complaint and investigation with DPD for their error.
Wishing you all the best,
Laura
Easy to order
Easy to order, detailed information, great price and super easy delivery
16. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hello,
Thank you for your kind 5 star review. We are pleased you are happy with your purchase.
Kindest regards,
Laura
Highly recommend
Excellent service from Luggage Superstore. Suitcase was a very good price and arrived in excellent condition and within just a couple of days. Highly recommend.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hello,
Thank you for your kind 5 star review. We are pleased you are happy with your purchase.
Kindest regards,
Laura
Rapid dispatch and delivery
Rapid dispatch and delivery, good price and easy ordering process.
8. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Matt,
Thank you for your review! If we can be of any assistance in the future please do get in touch.
Best,
Laura
Customer Service
Excellent service and hassle free…
Excellent service and hassle free experience. I ordered my Samsonite Garment Bag on a Sunday at 4pm and it was delivered for free by DPD on the next Tuesday by midday.
10% discount was a bonus on top - I would definitely buy from Luggage Superstore for my next travel accessory. Well done LS!
16. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Hi Fiona,
Thank you for your review! We love a fast delivery wherever possible. If we can be of any assistance in the future please do get in touch.
Best,
Laura
Customer Service
Impressive
We were after a particular suitcase and on searching Luggage superstore came up trumps for competitive pricing, availability and delivery. I opted for standard delivery but it was delivered the next day. Excellent service, will not hesitate to recommend
4. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Good morning Patricia,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
5 Stars
I was unsure to buy a product from them because the price was even cheaper than Samsonite outlet. I called their customer service and they assured me that their products Re 100% Genuine and I can check the warranty directly with Samsonite. I received the item the day after I placed the order and I am in love. So beautiful and came its original packaging. I am so happy with my purchase
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Good morning Jasmine,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
The item was delivered as scheduled
The item was delivered as scheduled. I am very happy with the quality of the product.
The courier was polite and professional.
10. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Luggage Superstore
Good morning James,
Thank you for your review! Have a wonderful day.
Kindest regards,
Laura
Customer Service
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