Sent the wrong size garment. When contacted was told that the fulfilment centre claimed garment was correct size. No labels in garment. Measurements taken showed it to have the proportions of an M wit... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The item was not as described. It was way too small and a larger size was not available. They refused a 100% refund and insisted that the return had to be funded by me to Denmark. After 5 complaint... Vis mer
Just received my order. Wrong size, looked nothing like picture, cheap material, poorly constructed and shipped with mismatched buttons. No response feom company when I requested a refund. Do not buy... Vis mer
Ich habe Jacke in XL geordert, die dann gefühlt in Grösse S ankam. Ich habe das sofort bei Lucerti gemeldet und die schrieben mir, dass ich die Ware auf eigene Kosten zurückschicken könnte, die gi... Vis mer
1,4
Dårlig
63 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 63 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I ordered an XL suit from Lucerti that…
I ordered an XL suit from Lucerti that was advertised on Facebook. Very slick ad, great looking garment and a reasonable price. 3 weeks later I received a woman's size 6 suit. When I contacted Lucerti, I was told that returning it overseas would be more expensive than a replacement, so for the cost of shipping I was offered a replacement. 2 weeks later I received another size 6 suit. I have not been able to get a response or a resolution. Frustrating waste of time and money.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear that you received the wrong size not once, but twice. That is incredibly frustrating, and it’s absolutely not the experience we want for our customers.
Please reach out to our support team again with your order number and the details of both shipments so we can review this and work on a proper resolution for you. We understand how disappointing this has been, and we want to make sure the situation is addressed correctly.
Thank you for your feedback. It helps us improve our processes and service.
Scam!!!!!
This is a Chinese brand. Shipped from China. This store doesn't even exist. Look up the address posted on the website. Also they don't exist if you look up the name on Google maps. THIS IS A SCAM!!!!!
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lucerti
Hi there,
Thank you for sharing your concerns. We’re sorry to hear that your experience has led to frustration and confusion. We understand how important transparency is, and your feedback helps us see where we need to improve.
If you have an order with us or any unresolved issues, please reach out to our support team with your details so we can look into it and assist you directly. We want to make sure every customer is properly taken care of.
Thank you again for taking the time to leave your feedback.
Do not purchase if you do not want to be disappointed
I just purchased from this company . The pics look really grate but when you get the item , and yes it is cheap , it does not look at all like what is on the pic and it is not the quality they promote . I am trying to return the item they keep trying to convince me to keep it and refund me half or some other useless proposal . I explained that the item is so ugly I would not give it to my worse enemy . Then they came back to me you have to send the item back to Belgium lol I am from Belgium even if I do not reside there . Just give me the address but I am still waiting to get it . I am pretty sure I will not get it . Avoid this company using fake pics and them sending you rubbish ( i was even shocked how bad the item is )
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that the item you received didn’t match the photos or the quality you expected. We understand how disappointing that is, and we also understand the frustration with the back-and-forth during the return process.
Please reach out to our support team again with your order details so we can review your case and make sure you receive clear information about the return address and next steps. We want to help resolve this properly.
Thank you again for your feedback. It helps us improve both our product quality and our customer service.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.