luciee Anmeldelser 

49
•
TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

I have to agree with other reviewers. In particular the returns policy is unacceptable. I received a grey long sleeve polo sweater. I was disappointed as soon as I saw it. Did not look like the photog... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

Bought a pair of tapered, pleated linen trousers, which are cute and true to size. However, the linen is low/average quality. I have other linen pants from Ravella and Escada, which are gorgeous and t... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Impossible to return items I sent back a shirt that was so creased with threads hanging off it once received they refuse acceptance of the parcel to it then get sent back to me in the UK emails go una... Vis mer

Vurdert til 2 av 5 stjerner

I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dameklesbutikk

Skrevet av virksomheten

A woman led sustainable fashion and lifestyle brand. We design and produce eco-conscious styles carefully crafted from natural materials with a focus on purposeful and clean design, subtle texture and minimal detailing. All confirming femininity, timelessness and minimalism as an integral part of the l u • c i e e framework.


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

49 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 81 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,0

Alle anmeldelser

(49)

11 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Unclear Policies

They should revise the return and refunds policy. If I don’t like something I should have flexibility to return and seek my refund. I was forced to buy something else.

5. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Two lovely maternity dresses for my wife

I bought a lovely white dress for my wife as a maternity gift, and she was genuinely thrilled with it. The fabric, the fit, the details — everything felt high quality and beautifully made. It’s rare to find clothing that looks elegant and still feels personal, but this brand delivers. The customer service team was helpful when I had a couple of questions before ordering, which made the whole experience really smooth. I bought a 2nd one in black once we found out she was expecting once again!

10. desember 2024
Vurdert til 2 av 5 stjerner

Lange wachttijd na bestelling

Lange wachttijd na bestelling.
Ondermaatse kwaliteit voor de prijs. Oogt veel mooier op Instagram dan in het echt.
Er zijn prijs-kwaliteit veel betere alternatieven voor puur linnen.

3. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Seriously Bad Experience

My whole experience with Lu-Ciee was just awful. From realizing the clothes were such low quality, to the endless fight with their poor customer service, it was a headache from start to finish. And don't even get me started on their problematic returns process. Never, ever again.

25. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love the materials & designs

I have been following the brand from the start and I love it !!! Fan of their cotton which is really soft and good quality, as well as the flowy designs. Simple pieces with an edge, easy to mix and match but create a special look 💜

28. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quality beautiful wonderful

I’ve collected a few pieces from this brand over time and they’re easily some of my most-worn items. The designs are effortless but feel elevated, and the quality really holds up. I love that I don’t have to compromise on style to shop more consciously. Also, the team is super responsive and kind — you can tell they care. Can’t wait to see what they drop next.

5. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Customer Service What Customer Service

I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was just some canned reply that didn't help at all. It felt like they just don't care about their customers.

15. mars 2025
Anmeldelse skrevet uten oppfordring
Logoen til luciee

Svar fra luciee

Thank you for taking the time to share your feedback — we're genuinely sorry to hear about your experience.

We understand how frustrating it must have been to deal with a sizing issue and not feel supported during the process. That’s not the level of care or responsiveness we aim to provide, and we’re truly sorry.

We would love the chance to make this right for you.

If you're open to it, please email us at hello@lu-ciee.com with your order number — we’d be grateful for the opportunity to turn this experience around.

Warm regards, luciee team

Vurdert til 5 av 5 stjerner

A brand that listens and evolves for good things

It’s rare to come across a brand that truly evolves. I’ve seen some of the criticism here about the return policy, and it’s worth noting they’ve made real changes—EU customers can now get refunds, which wasn’t the case before. That kind of shift speaks volumes. My own experience was excellent: the clothing was beautiful, well-crafted, and arrived in careful, minimal packaging. When I reached out with a question, the team responded with care and clarity. Not every brand listens and improves—this one does, and that matters to me.

4. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful clothes

I’ve been following this brand for a while and finally placed my first order recently—so glad I did. The pieces are beautifully made and feel like they’ll last forever, which is exactly why I shop slow fashion. I also noticed they’ve updated their returns policy to offer refunds for European customers, which gave me extra confidence when placing my order. Customer service was prompt, friendly, and transparent throughout. It feels good to support a brand that’s evolving and listening to its community.

19. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very elegant and sustainable clothing


Exceptional quality and flawless service. The garments are well-constructed, timeless, and made to last—exactly what you want from a slow fashion brand. Customer care was proactive and genuinely helpful. A standout experience from start to finish.

23. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I first bought the ramie blouse and…

I first bought the ramie blouse and then I was so impressed I got a few more linen items. The fabric is soft and feels alive, and they all just effortlessly goe together.

What really won me over, is how genuinely thoughtful everything feels. Even the dies are natural. This company isn’t just checking boxes—they care, and it shows in the smallest details, even down to how they helped me with my order.

I've washed and worn these pieces over and over, and they’re aging beautifully. No pilling, just slow wear in the best way. They slowly became my favorite pieces to reach for.

It’s rare to find a brand that feels this close to the earth without compromising quality or style. Knowing it's a small woman led company, and not some fast-fashion nonsense, I know I will be back for more.

19. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Totally Bummer Quality

I was pumped for my Lu-Ciee order, but what a letdown. The clothes are just super low quality especially for what they charge. After just one wash it already looked like I don't owned it for years and the seams were starting to go. Seriously overpriced products for these kind of things. Just skip it.

15. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Truthfully quality poor…but worst part…

Truthfully quality poor…but worst part is you have to return to Czechoslovakia at your own expense…and then…you only get store credit…no refund….and it does NOT tell you this unless you look up their return policy. Just awful. I’m keeping as I’m stuck with it and it’s not worth the effort or expense to get a store credit. Good luck to them staying in business.

17. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

READ all the reviews before order…

Make sure you read the reviews before ordering. No money returns ? is this legal ?.
Prices (€ 225 for a shirt) does not match the bad quality at all. Design is not applicable to the photos.

3. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til luciee

Svar fra luciee

Dear Caroline, thank you for sharing your feedback. We're sorry to hear that you were disappointed with your purchase.

We want to clarify that, as stated in our return policy, we offer store credit for returns rather than refunds. This is clearly communicated at checkout and on our website. We understand that this may not be ideal for every customer, but it’s part of our current policy as a small, independent brand.

We take quality seriously and strive to accurately represent our products through detailed photos and descriptions. We’re sorry to hear that the design didn’t meet your expectations — we always appreciate feedback that helps us improve.

If you’d like to discuss your concerns further, please feel free to reach out to our customer service team. We’d be happy to assist.

Kind regards
hello@lu-ciee.com

Vurdert til 5 av 5 stjerner

This is a beautiful little shop with local clothing

This is a beautiful little shop with Bali based owner with clothes made not far from the shop ... staff is very helpful and the owner is very attentive... my wife needed help, and the owner was in the shop within 10 mins and answered all questions we had and helped us to choose the perfect pieces...
My wife had such a great experience with the website and online help l... very helpful costumer service and prompt...
Thank you

4. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til luciee

Svar fra luciee

Thank you so much for your lovely words! We're so happy to hear that both your in-store and online experiences were smooth and memorable. It was a pleasure helping you and your wife find the perfect pieces!

We truly appreciate your support and hope to welcome you again soon.

Warm wishes

Vurdert til 5 av 5 stjerner

Superb quality

Superb quality, great customer services.

12. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til luciee

Svar fra luciee

Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality of our pieces and the service you received.

It truly means a lot to our small team — and we can’t wait to welcome you back again soon.

Warm regards

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