Louvelli Anmeldelser 206

SCAM SITE - ordered a hoodie. Arrived and looked completely different to the one in the picture. Asked to return it and they said it couldn’t because the package had been opened. When I insisted, they sent me an address in China without a postcode which I can’t find on the web (possibly fake?). It would cost more to send it back. Waste of money. DON’T BUY from them.

Geef eerlijk toe dat mijn bestelling bij louvelli een impulsieve keuze was, zag een leuke trui op TikTok en vond dat ik m moest hebben. 40 euro en 9 weken later nogsteeds niks ontvangen, 5 mails gestuurd waarop ik allemaal hetzelfde antwoord kreeg; vervelend dat je het zo ervaart we zijn bezig met het opzoeken van de status van je order en laten het je zsm weten. Uiteraard niks gehoord en was net de tracking link aan het onderzoeken…. Staat dr “aliexpress China naar Nederland” dus ze bestellen op aliexpress en verkopen het voor tiendubbel de prijs. Scam dus!!!

I ordered a tracksuit from Louvelli in December last year, and it finally arrived in February. What a huge disappointment. The product I received was NOTHING like what was shown in the video advertisement. The design, fit, and overall quality were completely off. The fabric feels cheap and flimsy, and the stitching looked poorly done. I was honestly shocked at how bad it was.

I didn’t even wear it – I just opened the packaging and immediately knew it was too big, even though I ordered my usual size. I reached out to customer service, hoping for a return, but was told that because I "opened" the package, I couldn’t return it. I was left with no choice but to keep a £50 tracksuit that I’ll never wear. It’s not just the wrong size; the quality is so bad that I wouldn’t even wear it when (or if) I ever grow into it.

This has been a complete waste of money, and I’m very disappointed in both the product and the customer service. I won’t be ordering from Louvelli again, and I strongly advise others to avoid them as well.

scummy website, ordered something I didn't like, promised I would get cashback but never received, dont buy from louvelli.

Scam site. Daughter bought a hoody. It turned up not as described and damaged (and 3 weeks later than promised from China instead of UK as originally stated). Asked for a return address with view for refund. They said as package had been opened so its no longer returnable due to their terms! (This is after they asked for images of damage). Well we haven't developed xray vision yet so not sure how they think can get away with operating this deceptively. Reported.

Ze geven neppe kleding en de ‘klantenservice’ reageert heel onprofessioneel. 50 euro betaalt voor een pak die er heel anders uitziet dan op de site en ze willen hem niet retour accepteren of mijn geld teruggeven, terwijl ze wel een geld terug garantie hebben op de site. Trap er niet in!

ITEMS are Shipped from CHINA if you want to wait 2weeks and have no option of a refund or return at the cost £50 back to China then buy from LOUVELLI - Do not purchase from this company

Terrible. horrible quality ‘brand’ ironed on and no reply for returns and refunds. Don’t buy.

Echt meest slechte kleding site ooit, product €40 voor betaald. Komt met vertraging binnen en de kwaliteit is het totaal niet waard. Proberen terug te sturen voor een terugbetaling en krijg wat informatie waar ik niks mee kan. Bovendien is de klanten service verschrikkelijk. Ze reageren wel maar niemand bied hulp en het is maar mijn probleem.

If I could give it no stars I would, exactly the same experience as poster below. My daughter bought two hoodies which are absolutely dreadful quality and nothing like the pictures. They are not honouring a return.

poor quality clothing, extremely overpriced for what it was and inaccurate to photo and description given for the product.
i recently ordered a hoodie from this website, the hoodie i ordered was listed as green in the description and was shown to be a mild green in the photo. upon receiving my order however, it was very obviously cheap polyester in material which is not what i paid for- for £22 i expect a decent material for what i paid. and on top of that my hoodie that came is a khaki green, completely inaccurate to the photo on the website.
steer clear, do not buy from this website- save your money.

SCAMMERS. Anderhalve maand geleden bestelling geplaatst maar tot heden niks ontvangen.

SCAM site BEWARE: My 15 year old daughter was wooed by the promise of a £60 Scuffers Hoodie being sold on Louvelli for £25. If something is too good to be true, it generally is!! Item arrived and was absolutely completely nothing like the Scuffers item. Different colour, style, weight, quality - awful. Their customer service only engage in Dutch and they told me that they would not take a return as I had taken the poor copy item out of its packaging. It's wasted loads of my time as I am now disputing the transaction with Amex. These fake sites are becoming more and more prevalent. Sad times.

CREDIT CARD CHARGE BACK SUCCESSFULLY MADE
Do not buy
Total scam
Sent wrong size, design and colour and expected me to send it back!
EVERYONE should make a credit card charge back, it will be successful!

Scam site

This website is a complete scam.

They claim to have a 30 day money back guarantee.
They send cheap and possibly fake clothes direct from China
They will not allow you to return a product if you have even OPENED the packaging claiming this is due to 'hygiene'...nonsense

DO NOT SHOP FROM THIS WEBSITE

Wish we’d looked here first - the product we ordered is NOT what has arrived- cheap, totally wrong colour and size. These are very poor knock offs. Also they “don’t accept returns once packaging open”

Absolutely awful. Scam. I did receive an awful polyester hoodie with no labels and looking nothing like the website. AVOID

Er staat op de site 30 bedenk dagen tijd maar als ik het terug wil sturen lukt het niet. Ik heb al meerdere mails gestuurd. Ben nu 60 euro kwijt

Avoid at all costs buy from a real brand instead took almost 4 weeks to arrive clothes were damaged (writing was falling off when opened) customer service is horrible they do not reply

Ordered two hoodies. Absolute scam took 3 weeks to arrive. Fake as ever the quality was rubbish. Don’t think a refund is allowed. Don’t order from here !