Lothian Buses Anmeldelser 

used the 21 service for over 20 years - it's alarming how often buses scheduled become ghost services.
They no show or come 2 and 3 at a time with the blame by c.s. being road works every time.
NOT POSSIBLE to be continuously late or not existing over 20 years ,to be the same reason and yet never plan their timetable better !
they have a legal obligation to put on services and buses to their schedule.

why do bus drivers let people stand at the front of the bus when there is plenty space up the bus. People have to fight there way on and of the bus as they all hang about the front

Overveiw: I have been using lotiian buses for over 2 years now, been a polite and respondiful costomer. Got the respect of a 1 year old by my bus driver. To the bus driver today at 8:00 driving the number 5 at Oxgangs Road North. You almost clamped my hand into the door and left when I was standing right in front of the door waiting to get on. Then you just left without me or an apology. Will not be using your service any more

Bullying thug of a bus driver told me to leave the bus because I said that their bus times screen didn't work. Simple statement of fact but he shut down the engine on the crowded bus, came upstairs and told me to get off. Be warned if you get on an LRT bus that that it appears that the bus drivers have been given carte blanched to throw their weight around pretty much as they please. If you were ever thinking of favouring public transport as a more socially responsible way of travelling in Edinburgh then bear in mind that you are putting yourself in the hands of these people. They appear to have utter contempt for the public. Use your car unless there is no other option.

X27 to east calder very courteous driver showed interest in passengers helping people to find correct stop to get off and also helped someone who was upset
Definitely above and beyond

Their own bus trackers cannot track their own busses!

It's mayhem! I was sat at a bus stop telling me there are no busses for 20 minutes, and another (more reliable app) telling me there were 3 busses due to the stop.

I got on the bus in two.

Moral of the story is, believe in the bus drivers, the people in charge are incompetent fools who can't tie their own shoelaces!

Recently I have had to make use of Lothian Country buses & Lothian buses. Probably one of the best services in Scotland when it comes to pricing and cleanliness. Been on some really dirty bus services and Lothian is by far the cleanest local bus service.
Most drivers are friendly and provide a good service. Traffic and delays are inevitable for any and every bus service.

As someone who just moved to Edinburgh i take about 1-3 trips a week and it is fab clean buses and great services on the other hand you need to be aware of that there's little kids crying sometimes but anything else is great. Love it

Used to be a great company. Now running late constantly. I know the city is full of roadworks, which isn't the bus company's fault, but you'd think they would put on extra service etc. Instead charging more for less service. Also many of the drivers are really rude and arrogant. Some even feel it appropriate to make sexist/misogynistic comments. It's a shame as there a stone cracking drivers in amongst them, but overall as a company they have gone downhill and I'm no longer proud to have them as my local bus company.

I use the 22 towards Granton Harbour from Morrison Crescent as part of my commute to work it’s always really reliable and the drivers on that line are always great but today stood out I was in a rush due to the horrendous weather and was already delayed an hour because of my. As I went to get in the bus at around 9:45 ish my card was playing up but the driver allowed me on until it was sorted that trust and patience from the driver really did make my day and cleared my mind from the stress of that morning. Customer service that really make you feel that like that is rare these days so to the driver on that bus thank you, you are a star

I go on bus many times a day and it is my main transport and for some reason the buses just leave, I am calling it correctly and I know there is space but I have been late to many of my classes and meetings because the bus driver is too lazy too stop

27/9/23. Finished work at 2200, service 4 was due at 2223. No delays on tracker. And for the umpteenth time the bus just falls off the map. Shocking service, I won't connect to my bus now and neither will the young lady who is also waiting. It always seems to be the 4 that has the most disappearing buses. Absolute joke of a service that I pay £66 per month for. Get a car, do not use the service if you can avoid it, it's now 15 minutes since my bus was due and the tracker is useless.

Awful experience, truly appalled at how rude and unkind the bus driver on the number 11 route passing Morningside primary at 6.50pm today was. With a young mum and her baby, at dusk. The driver told us to get off - no offer of alternative transport - because a wheelchair user needed to get on. Both fitted into the space, however the driver proceeded to shout at us until a member of the public stood up and told him it was completely ridiculous to expect us to find another transport mode in the dark with an 18 month old baby and her pram. Truly shocked and disappointed. Not a family friendly or an accessible service. (Have photos of bus’s number plates if they are interested).

As someone used to (typically) efficient public transit from continental Europe, Edinburgh buses are just ridiculous. The combination of having stops every 100m, the one way system to get on, and the buses waiting in line for a stop, snowballs and makes any journey outside the quiet times and quiet locations incredibly frustrating.

I appreciate that Edinburgh is a really difficult city to service with the narrow streets, the traffic etc., but it just seems that you're doing everything you can to be as inefficient as possible.

Comparing any bus journey to the tram is night and day, with the tram journeys being smooth and efficient.

It's also strange to have buses without air-conditioning. Sitting on the top deck in the summer is a real sauna experience.

Another strange one are the airport buses. The routes their cover are great, but it seems a bit illogical that they would stop at every single stop. Couple days ago I took the 200 and the snail pace journey, with stopping every ten seconds, is not something you want when in a rush. The system you operate is silly on any day, but trying to make it to the airport while the bus stops all the time while a procession of screaming teenagers pour in one by one at every street corner, is next level frustrating.

I lost my phone on bus 26 going to portobello beach. So thankful to the one who found it and gave it to Ryan the one driving the bus at that time. Would like to express my gratitude to the lost property staff for assisting me with finding my phone at the office 2 days later. THANK YOU VERY MUCH!

Using contact less, they will hit you for £2 per day making out youve been on at least one bus a day. Considering i only took one bus three days ago its unusual that they would continue to take money. Perhaps the organisation has had enough of ripping off tourists and now need to rob you blind to keep their pathetic service running. Truly society's scummiest folk. Next bus driver due for a surprise

Worse bus service I have ever come across you might want to train your staff on customer service

terrible customer service

i’ve lost my purses i’ve been tried to contacts them for ages and no reply i have my id in the purse which is why i need to know if it been handed in shocking behaviour

Got x18 from Bathgate – the first time in a long time – to get to a medical appointment in Edinburgh. Factored in 30min of tardiness just in case as I remember what the service is like.
What I didn't expect was the bus would show up already over 30min late. Afterwards, it seemed that the driver did everything to delay our arrival further; driving slowly, pulling into stops and remaining there for no apparent reason, chatting with other drivers and people waiting at stops, parking up behind another bus for it to load (we had no passengers for/from this stop).
I had to cancel appointment mid journey and incur a cancellation fee due to how badly this Lothian service performed. It is still in no way reliable. 0 stars is warranted.

I just tried to catch a number 8 bus heading North at the South Bridge stop at 9:30pm. I sprinted to catch the bus. I made it to the bus door just as the driver was closing it. I knocked so that he'd know I needed to get on. He looked me square in the face and pulled out. His behavior was disgusting, and I'd like to believe you train your driver's better than that. There is no reason why any bus company should tolerate a driver who gets his little power trips by not doing his job. An absolute sad sack of a balding human being who needs to find a job better suited to his disposition.