Healthy Back Institute Anmeldelser 

I ordered a single trial product and was immediately hit with unauthorized charges totaling BGN 361.96 for products I never ordered, received, or agreed to. There was no clear consent to a subscription, and yet my card was charged multiple times.

When I contacted customer service, they insisted I return products I never even received—completely absurd. Their return policy is used as an excuse to avoid refunding fraudulent charges. Communication was dismissive and unhelpful.

After researching, I found dozens of similar complaints from others who experienced unauthorized billing, hidden subscriptions, and difficulty getting refunds.

This company’s behavior appears to violate consumer protection laws and should be investigated.

I do NOT recommend doing business with them. Save yourself the stress and money—go elsewhere.

This review will stand until I get my money back from their unjust practices.

7/23 update. Of course you found the charge because you charged me. I did not order from you. If I did you have terrible customer service because until I posted on TrustPilot I never saw an order confirmation and/or receipt, and then suddenly after posting on TrustPilot I get an email that my order has shipped. I had no way to reach you since I had no information about the charge BECAUSE I NEVER PLACED AN ORDER! I find your reply ridiculous that you are still shipping, and it is at MY cost to return something I NEVER ordered!! The only positive is that you cancelled the subscription I never signed up for!! 7/21 post I never ordered from this company, do not even know who they are, have no order confirmation, no receipt yet a charge for $100.51 showed up on my credit card, the same credit card I just entered for an order from Rosabella Morenga, both yesterday. I never completed my order for Rosabella Morenga because they kept hitting me with more and more pushes to buy more bottles which I kept saying no to, and finally got fed up and exited without completing the order. However I did not delete my card# unfortunately. So a little later I get charged for buy 2 get 2 free. I was only going to buy 1 get 1 free. So charged way more than originally would have been. Then suddenly the charge for The Healthy Back Institute shows up, which, as I said I do not even know who they are! I believe someone at Rosabella stole my card info. I called my credit card company today, and they cancelled my card and are investigating, but I sure do not trust either of these businesses. People should be jailed for taking advantage, stealing from innocent people, especially the elderly. Absolutely no morals!!

A charge for $58.83 was placed on my credit card. I have no idea who these people are.

Hello. I have written politely several times to this business, yet they completely ignore my requests for a refund. What I thought was a free trial actually wasn't, and they have taken over $200 on 4 separate occasions from my bank account before I realised. Beware!! If you are reading this Heathy Back Institute, if you refund me I will remove this post.

Hi there.

The pills worked for me and was looking forward to the next bottle. Unfortunately I was charged $132 this morning and I don’t understand why. I’ve logged into my account to cancel my subscription however I’m still upset at the missing $132 from my account.

Scam alert. They will keep charging your credit card. I have tried unsuccessfully to contact them. I never signed up for a subscription with this company. Seems to be their MO to keep billing customers for products they never ordered.

I have been using Heal 'n' Soothe with great success. If you take it as directed it really helps with pain and inflammation. Whenever I get to have excess on hand in the past, I just go to my account and put a pause on the product for 6 months and the delivery and charges stop. I think that the people who have not been satisfied have perhaps gotten on a false site made an error in taking it or are not cancelling or postponing it properly. I have found them to be a legitimate company with a great product. Thank you Dr. Paris and team.

I have had nothing but good experiences with this company! I am having a difficult time believing all these negative comments here to be true! HBI ALWAYS show an order confirmation and email urging prompt contact back (with their Customer Service phone number) if I wish to cancel or change my order.

Yes the '30 day free trial' doesn't last 30 days if you have severe joint pain and need to take more per day but the free trial does give enough to see if you have an allergy and to see if it can make a difference for you.

It's VERY EASY TO CANCEL THE AUTO SHIP! I have contacted them by phone SEVERAL TIMES and NEVER had problems reaching an English speaking helpful human during business hours!

I have OA and RA and have done extensive research for homeopathic ways of addressing inflammation and arthritis and the ingredients in their products are cutting edge, backed by clinical trials and science and agreed upon by leaders in the medical field-and are priced reasonably! (would be MUCH MORE OF A MORE EXPENSIVE HASSLE to try to obtain all this ourselves and WAY LESS HARMFUL than the medications my rheumatologist and pain management doctors prescribed!) And the purchase includes some medical coaching with insights and guidance as well!

I noticed a difference in pain level after 3 days of taking 3 capsules 3x per day. I like they are not so potent to cause adverse side effects! Easier to take more when needed.

They offer discounts and specials alot so I was able to afford continuing and my pain continues to decrease!

Today I ordered a free trial of Collagen (only paid $3.95 shipping!) BOGO Super Joint Support, and a set of 2 Heal and Soothe ($20 discount!) - all with the assurance of money back guarantee! For whatever reason the system changed the shipping total to 9.95 in my account order page so I called Customer support and Tiana fixed the discrepancy before my card was ever charged! Her tone was very soothing and she was very kind!

I will change my review here if my experience with this company changes but I have no reason to believe it will because they have been truly trustworthy in the 2 months I have been with them!

They have been unresponsive to my calls and email. I just sent a second request to have my account canceled as well as any future shipments since I didn't get any relief from using their products. Their reset password option isn't working either. So I can't access such account! This is frustrating when they get to ac ess our financial accounts and we can't ever get someone to help us! I requested a return label if they need the leftover caps back, and that hasn't been done either! PLEASE REACH OUT ASAP! Order#4487778

False Advertising - After you put in your information, you get a pop-up saying that it is not a 30-day supply, just 10. I tried to back out after reading that, closed out without submitting, and then they charged me anyway. Similar ingredients are available cheaper on Amazon.

still waiting for first delivery stealing more money out of account with nothing delivered and no mreply to question when asked about no delivery

I do not recall apening £61.83- on 13 april which s on mybank statement this morning. Please explain.

They were quick to charge me an unwanted subscription order of 75,24€ I never placed (bank fees included), even though I had never even received the initial “free” trial order that cost me almost 20€. Fortunately, they refunded the money, but I still hate the way they try to bulldoze their way into pushing their products. Since I never got the first bottle of Heal n Soothe, I can’t even say if it’s any good. Stay away from this company.

It is important to note the following. This was my initial purchase. Heal and Soothe 60 vegetarian capsules, which I reluctantly paid for.
I did not reorder or signup to my knowledge, any further product., yet, I see a charge on my credit card.
I would greatly appreciate you removing my name and all information from your data base. And most importantly refunding the latest charge on my credit card . Thank you

I received initial tablets..did not work.They then tried on 3 occasions to take £63.70 from my acc9unt.Barclays have had to stop 2 cards as a result!!!!

I m very upset with this company

I only subscribed for the initial one of payment for the trial period and never received the product and furthermore they continued to bill me when I specifically stated only the free 1 off trail and didn't sign up for continued subscription

They must be thieves in disguise

I have not ordered heal and soothe , but I am judging them on the great video and the poor customer management evidenced on Amazon and here on trust pilot. As a legal advisor , I say to the company stop the auto-subscriptions , it is fundamentally underhanded and leads to customer distrust. Just because you put it in small print does not make it better. Let customers choose if they want subscriptions. If you trust your product you don’t need to rope customers in. This culture of trial and forced subscriptions probably needs legislating against on both sides of the Atlantic. Banks could also change rules to support customers better by creating a default refund policy on underhand subscriptions.

Biggest scam in the world. DO NOT order ANYTHING from these people. I ordered an online cookbook for $9.95. I never received it and all of a sudden I got 2 bottles of something and $106+ charged to my credit card. I DO NOT have a back problem. I called them and returned what they sent me. I was only refunded less than half of what they charged to my account. The return receipt where it was delivered says “left beside garage.” Sounds like some creep mailing stuff out of his garage and scamming people! Just read all the reviews about these creeps.

UPDATE 12 March 2025. I had a very quick response from this Company via email to advise me that they would cancel my subscription (I will repeat here...I never ticked a box to agree to a subscription.....)and also they would repay the money they took. Very odd that I got such an immediate response. I think they have a person who does nothing but responds to low scores on sites like TrustPilot. I received 2 payments from them today, slightly lower than The original price but of course the value of The dollar against The pound will have changed since The original payment in January. I was not surprised that The company did not repay The 8 bank charges I had to pay for 2 outgoing payments to be changed to dollars and 2 incoming payments to be changed into GBP. I was going to add another star for their quick response but on reading their reply (see it below) again today, they lost that extra star as it was a very snide response and no one signed it...such bad manners!

Original complaint. The only reason I ordered from this company was because the advertisement clearly stated that it was NOT a company that created an automatic subscription when I bought a product. I went ahead and ordered a free sample of Heal and Soothe and ordered an extra 3 bottles of Heal and Soothe. I also ordered the free bottle of Joint Support. While this order cost a lot of money for a person of 73 existing on the state pension, I thought it was worth it if the product reduced my back pain.

Sadly the product didn't work for me, in fact it made me sick, despite following the rules for taking these tablets to the letter. I thought "Ah well, these just didn't work for me and thought no more about it.

A month or two has gone by and to my dismay, on looking at my bank account this morning this company has tried to take payments of £62.11 and £34.90. I do not have a subscription with them, they are just using my card details to steal this money from me. Luckily my bank does not pay out over weekends and I have been able to freeze payments being taken from this card. Now I have all the hassle of contacting the bank and getting these payments stopped so I can free my card up. I so wish I had thought to check with Trustpilot first before engaging with this company. I also wish there was a way of letting everyone know about their illegal practices before they get caught like I did.

Do yourself a favour ignore this company as they are rip off merchants. I ordered the Heal ‘n Sooth products, never got them. Company refunded half my money. Total rip off and they are thieves.