Lone Rider Anmeldelser 215

FACILE RAPIDI e sopratutto alta qualità.
Dal materiale dei ganci alla progettazione. Fatti da chi le cose le usa

I would like to share my latest experience with the company Lone Rider, especially regarding their customer support.

In 2023, I purchased the Rackless Moto Bags for my BMW R1250 GS. I am extremely satisfied with these bags — so far they have traveled approximately 30,000 kilometers with me in various conditions. From cold temperatures around 2 to 3 degrees Celsius, rain and thunderstorms, to extreme heat reaching up to 42 degrees Celsius. Mostly on asphalt roads, but also across quite a few off-road trails.

The bags themselves still look practically brand new today, although the rear plates on both bags have bent slightly over time.

Now to the main point I want to make.

I contacted Anna from Lone Rider customer support via email and asked whether the slight bending of the rear plates was something I should be concerned about. In practically ten minutes, I received a reply from her saying that she would check the issue with their engineer. A few days later, I received another response explaining that the slight bending of the rear plates is not a problem at all and that the bags should continue to serve me well for many years.

However, they also told me that they would still send me replacement rear plates with mounts under warranty, simply because they did not want me to worry.

Honestly, I have never experienced such outstanding customer care from any company before. I was not trying to make any kind of warranty claim — I only wanted information about whether everything was still OK with the bags — and yet they sent me new rear plates worth a total of €600 just so I would have peace of mind.

Top-quality equipment and top-quality customer support. Hats off to them!

Even though I made a mistake with my order Anna was able to set me straight and get my what

Bought the LoneRider Tent, Awning Kit and Overland Bag. Design, Build and Functionality also Quality of their Products are as often mentioned, really exceptional also for me. Buying on their Website is easy. Prices were in CHF and included all costs no foreign VAT, Swiss VAT included). Sales manager Anna is a very friendly and competent person. Had asked a question after five and got answer the same evening. The LR Crew Members have all deep specific knowledge in their profiles (invention, development, construction, sell, advice and service process). Specially their common passion and long experience with riding motorbikes was another important reason to decide for this Company.

Lone Rider es realmente sinónimo de calidad, de profesionalidad y de interés por hacer productos que el cliente necesita, escuchando las quejas y mejorando continuamente los productos.

Pero también quiero destacar el servicio de post venta. No solo te responden de forma casi inmediata, sino que te solucionan el problema de una forma excepcional. Esto es mi importante, ya que en una cadena humana, los errores es normal que ocurran, y ahí están detrás para buscar la excelencia.

Gracias por escucharnos 🙏🏽.. comprare siempre en Lone Rider sin ninguna duda

My recent experience with Lone Rider has been nothing short of extraordinary — not just as a customer, but as a fellow rider who has been through a difficult chapter.

Earlier this year, I suffered a serious motorcycle accident. Getting back on my BMW R1250GS after weeks of physical and emotional recovery was a powerful moment, but also one filled with vulnerability. Visibility and safety suddenly meant more to me than ever before. That’s when I reached out to Lone Rider about their Motorcycle Lights — a product I had admired on a friend’s bike and had seen perform impressively in real life.

What I didn’t expect was the level of humanity, empathy, and genuine care that would come from the Lone Rider team — especially from Anna.

From the very first message, Anna treated me not like a ticket number or a transaction, but like a real person and a fellow rider. She responded with warmth, understanding, and a sincerity that is incredibly rare in today’s world. She acknowledged my accident, my recovery, and the emotional journey behind getting back on the road. Her words carried the kind of compassion that only someone who truly understands the riding community could express.

It became immediately clear that Lone Rider is not just a company that sells gear — it’s a brand built by riders, for riders, with a deep sense of connection and respect for the people they serve.

The Motorcycle Lights themselves are exceptional: innovative, beautifully engineered, and clearly designed with safety and real-world riding in mind. But as impressive as the product is, what stood out even more was the heart behind it. The professionalism, the kindness, the thoughtful communication — all of it made me feel supported, valued, and understood.

Anna went above and beyond in every interaction. Her empathy, her clarity, her friendliness, and her genuine desire to help left a lasting impression on me. It’s rare to encounter customer service that feels this human, this authentic, and this deeply rooted in shared passion.

Lone Rider has earned my trust, my respect, and my loyalty — not only because their gear is top-tier, but because their people are extraordinary.

To anyone considering their products: you’re not just buying equipment. You’re joining a community that truly cares. A community that listens. A community that stands behind you — on and off the bike.

Thank you, Anna, and thank you Lone Rider, for reminding me why the riding world is so special. Your kindness meant more than you know, and I’m sincerely grateful for everything.

Warm greetings from Austria,
Jérôme
BMW R 1250 GS, 40th special Edition

Entreprise très sérieuse et compétente tant au niveau technique que réponse aux questions, je recommande vivement.

J'ai acheté un topcase 57L sur ma GS et j'en suis très satisfait : très bon produit, super qualité et un très bon service client.

Great products, great team and great customer service.

Fully recommend Lone Rider.

had a great experience with Lone Rider. The customer service was excellent – responsive, helpful, and truly focused on solving my needs. Everything was handled quickly and professionally. I highly recommend Lone Rider to other motorcyclists looking for reliable gear and top-notch support.

tengo que decir que estoy sorprendido de la calidad de los productos y además piensan en cada mínimo detalle de sus productos , el top case de 57 L una pasada , las maletas laterales semirrígidas nunca las había probado , pero me encantan , primero por lo fáciles que son de abrir y cerrar cuando le cojes el truco y son muy prácticas con sus bolsas interiores incluidas , y puedo decir que no pierden su forma después de algún rasguño que otro , pero lo que estoy sorprendido es de la iluminación de sus faros de largo alcance , los teníais que ver , espectaculares y además que funcionen con la misma pila de la moto es un plus, resumiendo.encantadisimo.

Had such a very pleasant experience with Lone Rider. Always competence in dealing with customers query and good services. Thanks Anna for helping me out.

I've got a bmw r1300 gs adventure with everything loan rider on it and the loan rider gear is by far the best product and there customer service is second to none
And with james at shiny Side Up the best of everything

The customer service is A-1, stand behind your amazing products, can’t speak more highly of your company.

Tuve un problema con uno de sus productos, no por culpa suya, fue culpa mía, pero no había recambio y buscaron una muy buena solución, no me dejaron y me ayudaron, eso me da la confianza de seguir comprando sus productos.
Lo recomiendo 100%.

My experience with Lone Rider has been truly outstanding and worth highlighting — not only because of the quality of their products, but especially because of how they handle issues when they arise.

I encountered a problem with a defective product, something that can happen with any company. What really matters, however, is how a company responds — and this is where Lone Rider truly excels.

From the very first moment:
• Their response was immediate and highly professional
• The guidance provided was clear, precise, and solution-oriented
• Communication was continuous, fast, and reassuring

Most importantly:
- The replacement process was handled quickly and seamlessly, fully within warranty
- Every question I had was answered promptly, with clarity and genuine respect for the customer

The overall communication experience was flawless — demonstrating a high level of professionalism, true customer care, and a clear commitment to resolving the issue without unnecessary hassle.

In a time when many companies struggle to meet even basic expectations, Lone Rider stands out as a benchmark. For me, they are not just a brand with great products — they are a company that builds trust through the way they support their customers when it matters most.

Highly recommended — not only for their products, but especially for their exceptional support and professionalism.

A very quick and great customer service. The team has responded very quickly to an issue I’m having with one of the light pods and the response was very positive and a replacement item was shipped to me within days.
Very professional team all round. Would highly recommend LR products as I have a lot of their products that I already put to the test and are operating perfectly.

I love the look and quality of the Lone Rider luggage and moto armor parts I’ve put on my bike. I knew I was buying rather expensive equipment but every time a part arrives, it goes on easily and their online tutorials make more complicated pieces easy to install. Equal to the quality of their products is that they put just as much attention into their customer service and satisfaction. I’ve had occasion to contact LR with questions and Anna has been fantastic to work with and always makes it happen. I’m a huge fan of the LR Brand.

I had issues with my topbox and they immediately replaced it with a new one. Great company to deal with. They earned my utmost trust. Thank you lonerider

I had placed an incorrect order and sent an email to ask about the possibilities of exchanging it. Anna responded within 5 minutes and clearly explained what to do. I returned the incorrectly ordered item on Sunday evening and already received a notification on Tuesday morning that the refund had been initiated. In the mean time I ordered the correct item on friday afternoon and I received it on saturday.
Super fast delivery and excellent customer support. Thank you, Anna, I will definitely order from you again