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I would like to express my gratitude to a lovely Filipino gentleman by the name of Joey.
He helped me with my case at Waterloo to the underground.
As Im terminally ill with Lung cancer I cannot thank Joey enough- I hope we meet again.
Yes you must visit Kenya, I’m flying there later today to start my holiday - all the very best to you from Tina
I am absolutely appalled and traumatised by the way my daughter and I were treated by the transport enforcement officers (who act like fake police) at Tottenham Court Road underground station late at night.
After spending over £60 on two 1-day Zone 1–6 travelcards, my daughter’s ticket stopped working at the barriers—which is a common issue given how flimsy the cardboard tickets are. Because we had both paid full price and held perfectly valid tickets, I scanned my working card and let her walk through the barrier with me so we could simply get home safely.
Instead of receiving basic customer service, we were intercepted by a very large, highly intimidating officer who treated us like complete criminals. Despite me immediately showing him both of our valid, fully paid-for travelcards, he refused to listen. He aggressively demanded all of our personal details, stating he was filling out a report to prosecute us.
When I initially refused because I felt so intensely threatened and intimidated, he escalated the situation by calling for "assistance," claiming we were causing trouble. Two more huge transport officers arrived and continued to harass us. One even openly admitted he needed to complete his quota of reports for the day.
To bully and corner a parent and child late at night over a technical ticket failure—when absolute proof of payment was sitting right in front of them—is utterly disgraceful. It was one of the scariest moments my daughter and I have ever experienced. TfL needs to seriously review the aggressive tactics and lack of empathy displayed by their enforcement teams. We were treated like criminals for a system error. Completely unacceptable!
Horrible service by an attendant at the gate at King’s Cross today. My monthly travel card strip is not working at barriers and I asked for help, the guy completely ignored me and went straight to assist someone else without acknowledging me or asking what I required. He never explained I needed to use the other gate and when I challenged him he just stared at me in disgust. I was going to miss my train. He needs customer care training and to learn to communicate.
Great service. Great train s super service
Could you please reduce the
Cost of travelling on the Tube which are enormous for State Pensioners visiting relatives from Scotland 🏴
I traveled to Kings Cross from Rayners Lane but Mis the Train due to having a fall as I have Mobility issues!
Thanks
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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