London Rug Company Anmeldelser 

181
•
TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Original rug only found out not in stock a week after expected delivery. Order placed 22nd September today is 10th October still not received. Item was supposed to be delivered 8th and wasn’t! Made... Vis mer

Vurdert til 5 av 5 stjerner

I highly recommend the London Rug Company not only for excellent customer service but for delivering on their promise. I purchased the Darby rug over a year ago and it still looks amazing. My friends... Vis mer

Vurdert til 5 av 5 stjerner

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did... Vis mer

Vurdert til 5 av 5 stjerner

Was worried about the color looking different in person, but it's actually spot on. Really brings our sitting room together.

Informasjon om virksomheten

  1. Teppebutikk
  2. også i
  3. Butikk med stuemøbler
  4. Gulvteppebutikk
  5. Interiørarkitekt
  6. Interiørbutikk
  7. Soveromsmøbler

Om London Rug Company

Skrevet av virksomheten

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

181 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,8

Alle anmeldelser

(181)

35 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I am very disappointed in my delivery…

I am very disappointed in my delivery from the London rug company. My parcel was left outside my front door whilst I was in work, only to return home and it had been stolen from my property. I did not agree for the parcel to be left when no one was home. I have been in contact with the company who have been very reluctant and still chasing for a refund on an order I never received. I will definitely not be buying from this company again as I paid a lot for this rug and can not get a refund.

26. august 2025
Vurdert til 5 av 5 stjerner

The Nicole outdoor rug - a quality product

I ordered 2 of the Nicole outdoor rugs. They are just like the advertised photos, the quality is excellent and they look great. This is my second purchase from The London Rug Company and the communications from initial purchase to delivery were excellent. Delivered on time too! Well done Dawn and team.

11. juli 2025
Vurdert til 1 av 5 stjerner

I ordered 2 Marie outdoor rugs

I ordered 2 Marie outdoor rugs, after just a couple of weeks we had some rain and one of the rugs that wasn’t under the gazebo started to curl at the edges, I contacted London Rug Company who replied asking was it still the same now it’s dry, I replied that it was.
I have received no further response from the company, no response from further emails asking for help with the issue
Poor customer service

29. mai 2025
Vurdert til 5 av 5 stjerner

outstanding quality and customer service

First of all the Jennifer Rug i purchased is absolutely outstanding in every aspect.
Also on purchase i forgot to use my discount code which could have saved me quite a lot, i emailed the company and they applied the code for me so as i could get the savings, they were so helpful and so quick to get back to me

23. april 2025
Vurdert til 1 av 5 stjerner

Terrible customer service received my…

Terrible customer service received my rug sent it back. The next day wasn’t suitable for my home and not received a confirmation saying they have received the rug or any email not answering the phone absolutely terrible do not buy.

No I sent back my rug back to you on the 10th of March I’ve sent more than seven emails. I’ve tried to ring the number which I think is dodgy. Nobody is answering and it’s a EE mobile number and every email you sent didn’t make sense. Do not buy from the seller. Terrible!!!

6. mars 2025
Logoen til London Rug Company

Svar fra London Rug Company

Dear Gemma,

We’re sorry to hear that you weren’t satisfied with your experience. At London Rug Company, we take customer service seriously and always strive to ensure a smooth returns process.

To clarify, your rug was delivered on March 14th, and your full refund was processed on March 31st—within 12 working days, in line with our stated policy of up to 14 working days for refunds. This allows us to check returned items for quality and ensure they are received correctly by our warehouse.

Throughout the process, we sent you seven email updates regarding your return and refund. We’re sorry if any of these were missed, and we’re happy to assist with any remaining concerns. If you need further support, please don’t hesitate to contact us at info@londonrugcompany.com.

We appreciate your feedback and will continue working to improve our communication.

Best regards,
The London Rug Company Team

Vurdert til 2 av 5 stjerner

Ordered The Charlie

Ordered The Charlie, firstly it was left outside on the driveway no one even knocked the door. The quality leaves a lot to be desired - thin cheap backing. The fringes are curled up and won’t stay down and foot marks cover it ! For the money I am disappointed. I would ideally like to return it as not happy - note this review did not receive a response as at today May 24th is that because I said I wanted to return ?

13. januar 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv