I pre-ordered a 1st Gen Lomi years ago, and it's been a wild ride ever since! We're now about to get our 3rd gen, and pretty much everyone that comes over for dinner asks about it when they see us usi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The Lomi is a useful product and works very well. And the customer service is excellent. Whenever I have needed help - once a replacement part, once a warranty claim, a couple times just information -... Vis mer
I love my Lomi. Their customer service has also been great ( quick, concise, and fair) when I had 2 warranty issues with the Lomi. The Lomi is a bit loud and stinky if you don't change the charcoal... Vis mer
Lomi is a great product. My unit (Lomi 1) is now 4 years old and still works well. I have had to replace the bucket 3 times but I believe that is due to user error, putting in items that were too... Vis mer
The Lomi people are amazing
The Lomi people are amazing! Over the couple of years I have owned my Lomi, you have always responded quickly to my questions and have understood why I needed to reduce my use. I thank you.
Amazing in every aspect
Amazing product, amazing company and SUPER FAST customer service. I'm so impressed with how far this company has come and I'm obsessed with my Lomi
Easy to use system to resolve a…
Easy to use system to resolve a warranty issue. Completed required form, sent a picture and requested issue was completed in a timely manner.
Thanks
Very helpful
Very helpful! Great mood of service and solved my issue.
Lomi makes it very easy…
Lomi makes it very easy to contact customer service. They respond promptly and courteously and are very helpful. It’s a great product and great customer service!
Warranty
Lomi was supportive through the process of restoring function of our composter.
They are a very pleasant company to communicate with and I will always be happy to support a Canadian Company with such integrity.
Fast and courteous service at all time…
Fast and courteous service at all time ! I now have 2 Lomi from
Different generations and I can t wait to start using my new one !
All my plants benefits from my marvellous compost !
Kira from Pela was responsive and…
Kira from Pela was responsive and understanding. She helped turn a frustrating and disappointing experience into a positive one
Amazing
Amazing! I love my Lomi. And their customer service is very helpful too. We had an issue with our Lomi and they went above and beyond to address it. They stand behind their product
Quick responses and problem solved!
We had an issue with our bucket so I reached out to Lomi customer service. The back and forth was quick and friendly and a replacement bucket is already in the mail. Couldn’t be happier with the whole process!
Great service
Overall, things went well. It was easy to get my issues resolved when I needed a replacement part.
It was a quick and easy answer
It was a quick and easy answer. I had contacted later Friday morning, had my answer by end of day.
The light on the Lomi would not go off
The light on the Lomi would not go off. I read the manual but could not understand the procedure. I contacted the company and they responded in a very timely manner with the solution.
Had issues with our Lomi running cycle
Had issues with our Lomi running cycle. Directions sent, questions answered, assistance every step of the way with resolving our issue. HIGHLY satisfied with the excellence of the representative.
Excellent customer service
The customer service was excellent and resolved my issue quickly and easily.
Customer Service clarified my doubts so…
Customer Service clarified my doubts so now I can start composting. Bianca gave me such a great link that I had to save it to my favorites. As far as the unit is concerned, ask me in about 1 month... I just open the box!!
Clear Communication and Fair Warranty Resolution
Had an issue with my Lomi 2 where the unit stopped rotating. Support reviewed my video, guided me through troubleshooting, and ultimately approved a replacement. Communication was clear and the issue was resolved.
Great customer service
My lomi has been working so well until one point the bucket broke. However the custmer service was brilliant so they sort the problem easily.
Love the Lomi products and love the…
Love the Lomi products and love the people that work in their health and support group. They’re so kind and so helpful always
Excellent customer service …
Junko provided me with excellent customer service after I explained my unique circumstance regarding needing to replace my Lomi fan but not having the purchase receipt or warranty information. Junko helped me troubleshoot and listened to me as a customer in need and was able to make an exception. This motivates me to want to buy more lomi products in the future and share with others about how great these products and customer service are. Thanks for sending me a functional fan, I was able to get my lomi working again with your help and this new part!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








