LIVE x MAINTAINAnmeldelser 

I love my personalised suitcase bought in 2023 so much that I have bought another one in 2026. Extremely stylish and good quality.

They were amazing came to my place and fixed my lock on my suitcase, which had been broken by the airport authorities in Cape Verde so I couldn’t open my suitcase a real lifesaver as my tablets are in there. Also I accidentally gave them £50 too much by mistake and I hadn’t noticed and they called me and sent it back to me straight away. It’s great to find such honest and attentive. Fast acting people I would recommend them 100% 

Awful customer service. Now beyond the “express” shipping date 10-12 December and advised it will arrive for 25th. Contacted to ask about confirmation of delivery or cancellation options and told neither be done. Ordered 8 Dec but has not been given a tracking number yet. I leave on the 18th and do not think the items will arrive in time. Terms on website take no responsibility for anything. Would never use this site again

Very considerate about a missing delivery

Good quality and quick delivery...💛

Suitcase just delivered, and first of all I was grateful it was boxed so my wife couldn’t see it (it’s her birthday present) - took it to another room to inspect it, and was so impressed with the packaging and obviously the artwork on the case - looks absolutely fantastic, really pleased with it, great job, and now I have to wait 8 weeks before I give it to my wife, may go back and order her a matching hand luggage case now to compliment the big one I’ve just received. Thoroughly recommend this company, if I’m honest the case looks so much better than I was expecting - brilliant job, thank you 🙏

Excellent service quick delivery daughter is very happy

Ordered a small personalised carry on suitcase for my daughter for travelling to dance competitions she loves this for all her outfits and accessories and with the combination lock on the case makes it a lot more secure giving her piece of mind when travelling

Easy to place order. Arrived within date specified. Lovely! Thank you.

Easy to contact and speak to and an a good and easy website

I wanted a custom luggage piece with a name and contact number however I only had a logo without those details. I contacted the customer service and I communicated with someone nemes Belkis. Belkis was brilliant with creating a design for me and the product arrived on time and was just as i envisioned it to be! I am really impressed not only with the final product but the efficiency in customer service! Well done and thank you!

I still haven’t received my phone case since the 16th September

One might have thought that purchasing a simple suitcase would be a straightforward transaction, even from what one can only assume is a rather amateur operation. Whilst the product itself arrived punctually and bore a passing resemblance to the advertised image—how utterly thrilling—the experience swiftly descended into an absolute farce the moment we dared to request something as pedestrian as a VAT number for our perfectly legitimate reclaim.

Apparently, providing basic tax documentation is simply too much to ask of these people. After their initial reluctance to furnish this standard information, we were subjected to an absolutely unhinged barrage of aggressive WhatsApp messages from some deeply unprofessional individual demanding to know—with quite alarming hostility—why we had the temerity to request what is, might I remind you, our legal entitlement. We were ultimately forced to block this specimen, as their conduct veered well into harassment territory.

One cannot reclaim VAT without a VAT number. This isn't exactly quantum physics, is it?

Would we purchase from them again? I should think not. One can obtain identical products on Alibaba at considerably more competitive prices without the accompanying circus of abuse. Would we recommend this shower to others? Absolutely not, unless one enjoys being harangued by unhinged keyboard warriors.

This represents customer service at its most spectacularly abysmal. We have subsequently reported this company to the police for harassment, particularly after they had the audacity to post fabricated allegations on our business page via Trustpilot—a rather desperate attempt at retaliation, one presumes.

For the record, our order number is #LM105302. We rather liked the suitcase itself; it's the deranged WhatsApp assault and defamatory nonsense that has proven utterly intolerable. If this is their idea of conducting business, one can only marvel at how they've managed to remain operational at all.

Would not order from this company ever! Rude customer service, asked if my lining was included between the zip for warranty and got a rude sarcastic response.

Very good and quickly delivered,
The quality of the pictures on our suitcase is excellent and they are better quality than I expected, will definitely order again

Suitcase looks good but it got damaged upon my first flight. As the suitcase was still functional and the damage was just cosmetic the airline told me to contact the manufacturer which I did. The person on the phone was extremely unprofessional and sarcastic and refused to even acknowledge the issue. He said the warranty does not cover damage caused by airlines which is okay however he was extremely disrespectful in the way he spoke to me and he was extremely sarcastic. When I asked how they differentiate between airline damage and manufacturers fault he told me to stop wasting his time

So pleased with the luggage set i ordered for my daughter! Absolutely beautiful, came super quick!
Also I panicked that i hadn't put the correct name on one and no sooner I'd sent an email. i had a reply with the exact picture of what I ordered! Fantastic service, shall be ordering another set for my other daughter and myself.

Superb individual suitaces with our initials on. Hard wearing. Very efficient ordering process

I’ve always ordered my suitcases and phone cases from this website, and the quality has consistently been excellent. Highly recommend, and I’ll definitely continue getting my phone cases from here!