Lilysflorist Anmeldelser 

Flowers ordered for a wedding were not delivered until the next day

Ordered flowers this morning for my sister who is in hospital … she had them delivered within the hour.
A huge thank you who took my order… Very much appreciated
Regard Lois ( WA )

This is my second review now as I'm feeling more and more frustrated after multiple emails with no reply and multiple phone calls that don't get answered ... This company has taken my money and not delivered the flowers I ordered ... Do not use this company

Although Mums Dementia had robbed her of remembering it was her birthday 🤣 she absolutely LOVED her flower delivery, and was thrilled to receive them x As I live 2 states away, it was important for me to mark the occasion, and regardless of Mum remembering her birthday or not, the fact she so enjoyed the beautiful delivery means a lot x

Delivery was on time - Floral arrangement of fresh flowers/foliage were lovely - satisfied customer/recommend Lilysflorist.

I did not like the fact that we were not informed as to whether the bouquet was delivered. As it was a funeral and the family were very busy I did not think it appropriate to enquire about the delivery.
Upon inquiring, Lilysflorist, said that they assumed the bouquet was delivered as there was no problems from the florist. I am not good at assuming - but will have to accept it I guess. There certainly needs to be better information regarding the delivery arriving. A text would suffice.
Lois

​I am writing this review as an extremely disappointed interstate buyer. I chose this florist hoping to send a truly special and impressive bouquet, and I paid a considerable amount of money expecting a premium product and service. What was delivered was a stark contrast to what I ordered and paid for.

​The actual bouquet delivered looked incredibly budget and sparse, certainly not reflecting the price tag. The arrangement was significantly smaller and less abundant than the examples shown on the website, and the seemed underwhelming. It felt like a low-cost arrangement rather than the quality gift I had paid for. As an interstate customer, I relied completely on your website and reputation, and frankly, I feel misled and ripped off.

​Paying a premium price for what appears to be a bottom-tier product is unacceptable. This poor value for money, coupled with the fact I couldn't see the product myself, has left me with zero confidence in your service. I would caution any other interstate or distant buyers to be very wary

When lookig at the website i decided on the $129 bunch + chocolates,looked amazing, what i received were 12 single stemmed flowers all fully opened and a forest of single type filler leaves. The same amount spent at a local supermarket would have been a better arrangement. Very disappointed and underwhelmed.

Delivery was a day late which ruined the whole experience when you have to say the the beneficiary… Happy Birthday did you get the flowers I sent you.
what’s the point of getting flowers delivered if they can’t even fulfill them on the correct day.

Best telephone service EVER ! Great customer service, very good knowledge of products, the suggested arrangement was superb, helpful, polite, very friendly. A pay rise for this girl is warranted. I will definitely buy from them again and again.

Charged and didn’t deliver.
Missed the birthday.
Gave 3 days notice.
Lift your game. You are pathetic.

Hi. Easy to order but no idea if my order was delivered. Nil correspondance post order acceptance

The flowers were for a dear friends young wife who had just passed away in his arms from cancer.
First the invoice sent to me stating, wrong card wording and wrong address.
Next email stated they were delivered.
Then a text message stating they had not been dilivered.
Next was a phone call from me where I learned they would be dilivered the following day and the card info was right. The excuse being I had ordered on line which I definitely did not, it was all done over the phone.
Now the flowers have been dilivered but they are not the ones discussed on the phone or photo sample sent, they look more suited to a birthday.
So to sum up, go somewhere else, these people are disasters.

The large bouquet of Australian Native flowers were beautiful. My friend loved them!
The only thing I would say is that I ordered them the night before, and the flowers did not arrive until 6:45pm the next day. However, when calling the the staff to check if the delivery was received, they were very friendly and advised me that the latest they delivered was until 7pm. So maybe this could be made clearer in the website. Other than that, really happy with the purchase.

The flowers looked absolutely nothing like pictured on the website, paid a huge amount of money for 5 crappy chewed up flowers that were not even arranged nicely. Expensive and embarrasing

The flower package was great and delivered on time. The only minus was that the message that I wrote was not included. So thus, the receiver did not know what the gift was about.

The flowers were beautiful, my friend loved them. They kept me updated on the progress of the delivery. Very happy. Thankyou

Look I will be honest the time I requested for delivery has been met both times I have used you guys the quality of the first bunch was amazing. But I had a bunch delivered yesterday and I paid for a premium size bunch of flowers and what was delivered looked like something I could have bought from the local supermarket was I disappointed yes would I use you again maybe not it's hard when I am interstate but atleast something was delivered I guess

Missed the delivery and I have been chasing every day since. They give no updates. Awful customer service. Not sure how to get a refund?

Totally let down on really important occasion. Agreed to a 1 day delay and was then informed they still couldn't deliver due to a "computer issue". Completely unacceptable experience - avoid at all costs.