Lilyandfox Anmeldelser 

Ordered on 11th November and didn’t receive until 18th December. Have followed the instructions to a tee plus the extra tips by these wont stay on longer than a day. After 12 hrs they had chipped and 2 had peeled off. They must delete honest comments as everyone says they are fab and last up to 2 weeks! Not a chance. They were cheap so you get what you pay for !

I used to LOVE Lily and Fox. Wraps were being sent promptly to me from Perth (my home city) and I paid a little extra to get them within a few days. They always arrived and I was super happy.

Then distribution moved to Chicago and clearly things have gone completely downhill. I ordered wraps from the US website on November 17 with a 12-28 day delivery time frame. I still had not received anything by Dec 27 and contacted them. They did reply promptly notifying me that the wraps hadn't even been posted until December 13, a full four weeks after taking my payment. They refused to refund me as they have supposedly sent it. I can't afford the new US fee to track them ($83!!!) so I guess I'll have to wait and see.

In the meantime, I happened to notice on the Shop app that I could apparently still order wraps from the Aus site. I paid the $2.99 for express postage for the wraps to arrive in 6-10 days. At day 8, there was no acknowledgement of my order whatsoever so I again contacted them to cancel and refund. This they agreed to do immediately because obviously whatever wraps are on the Shop app clearly aren't going to be fulfilled.

What a debacle. I'm incredibly disappointed that I can no longer order wraps within Australia and that the US site clearly can't fulfil orders in a timely manner. L&F has lost me as a very loyal customer.

Placed an ordered on 16th November, they hadn’t arrived a month later. Contacted lily & fox and asked for a refund, and was given a code for a free set of wraps.

Still waiting to receive sets ordered a month ago. Disappointing!

These are easy and cheap nail wraps with all kinds of cute designs. They are simple to put on, although they last longer with a top coat. They do take a while to ship.

Ordered 15th November and despite chasing and being told I’d get them, I never did. Asked for a refund and got a code to get a free set when I place my next order (which probably wouldn’t arrive). Ended up putting a request in to claim the money back via my bank. Then got an email to say I’d been refunded but keep the stickers as they’ve been despatched. Not sure where to as I’ve still not got them ! Avoid at all costs

My order arrived today 12/12/2025 and I couldn't wait to put them on. I received a test set which was great as this is my first try with nail wraps. I love them 💗 they are great, the designs are lovely 😍 thank you so much!!

US2125782

Ordered with the Australian site in the past and it was always great sadly this time seems to be going through a US company placed my order on the 27th November and I have email them 3 times so far and they keep on telling me it is on its way but not true still no news no dispatch email absolutely shocking customer service this is the last time for me plenty other companies out there if they are not capable to look after their customers and run their business!!!

Love these wraps been using over 20 years but customer service has gone downhill...automated response... didn't even understand what I was trying to say. Not sure what has gone wrong. Such a shame.

I just want to be clear that I have been a customer of Lily and Fox Australia and have never had any problems with delivery or their products. This review is for the international arm (US?) and has been a disappointment from start to finish. I ordered my wraps with an address to deliver to in UK. Never arrived. I waited more than 6 weeks and contacted customer service, they said they would resend and I chose to pay for tracked delivery. Well, them sending the order took weeks and when I kept following up they would not give me tracking. They assured me the order had been sent. Never came. They finally gave me a refund for the tracked postage, but I still don't have a refund for the original order. I'm filling out the forms for a chargeback from my credit card. Overall it has been a truly disappointing experience with Lily and Fox International.

Update: I have now received a refund for the original order, so at least that is something.

I was a regular customer of Lily and fox and never had any issues when they were sending UK orders from Australia. Sometime this autumn (2025) they moved distribution to the USA which is when everything has gone terribly wrong. No orders arriving to UK customers, or taking several months of they do appear. I've been waiting since end of October and its now December. There is no communication to apologise or explain why suddenly orders are not arriving. The customer service and communication is now terrible after being fairly good previously. Myself and many other customers have tried reaching out by email or facebook but no satisfactory responses are sent. No offer of discount or even a simple apology. Really disappointed and will be looking for a new supplier. If you are in the UK I strongly suggest you don't order from this brand until they sort out distribution and customer service issues

I have ordered with Lily and Fox regularly for the last year, however my last 3 orders were ordered more than a month ago and have not been posted. Correspondence is not giving any reason for the delay and they are just brushing me and others off.

They've lost my business. I'm about to lodge a dispute through Paypal.

Used to order from the Australian site which was brilliant, now its moved to US, orders i placed weeks ago have not been shipped, still waiting over 4 weeks for orders that have apparently been shipped, no explanation from Lily and Fox, terible customer service and emails ignored or false promises given, took my money and my order but am questioning if my items were ever in stock as all sold out now, ordered christmas wraps in October which I will be lucky to get by christmas 2030 at this rate,

This company used to be fantastic, shipped from West Australia. They included personalised notes and often a free sheet of nail wraps. But....BEWARE. they are now shipped from USA and after waiting 21 days for my orders I contacted them, Only to be told my orders hadn't been shipped at all! I believe this is now just a Chinese warehouse selling stock they dont have. BEWARE.

It has been 2 and a half weeks since I placed a Christmas order. They still have not shipped it. I sent an email querying and they offered a $3 voucher that expires in 6 weeks and still have not bothered to send my initial order. They are now not responding to my correspondence

Avoid!!!! I ordered allowing over a month for delivery as it said up to 26 days. After several weeks I had no confirmation of dispatch so contacted them. They advised they were having problems with getting orders packaged and sent but would look into it and confirm dispatch asap. Another week went by and no confirmation. Emailed them very politely asking to cancel the order as it was a specific trip (Christmas themed in December) and by the time we return they will no longer be of any use. The return email said no as they have just sent it a day or 2 ago (without the promised confirmation) and I have to wait another 26 days for delivery. Complete waste of money. Would never order from them again. Also see now that other reviews have similar stories - should have checked the reviews first!!

Horrendous.
Ordered 7 weeks ago and hasn't even been shipped yet.
When I queried this (weeks ago), I was told I'd get a free set of nails with my next order.
Just don't bother if you're in the UK.
Not even worth 1 star.

They don't stick on very well at all. Ive tried walmarts version and they all stay on for weeks. Ive tried two different sets from fox and lily and at least on comes off with in a day Both times. Not happy

First time user. These nails wraps are amazing. They are going to save me so much money by not going to the salon. I love how easy they are to put on and size to my nails. They look really nice when on. I have even received compliments from my work colleagues. Will keep buying. Yes they do take a while to be delivered, but they are worth it 🥰

On August 29th I purchased five of the french tip sold out "pre-sale." They took my money immediately. Their website states product delivered within 40 days of purchase. I will be receiving my shipment two months AFTER they took my money. This form of business is using my cash, to buy the product, to be sold to me later. I will no longer do business with a company using this practise.