Have multiple orders with them. Always an outstanding service. The shipping is either on the day advertised or the next so basically always on time.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We needed a crate and their support was slow to answer at first as there were different options so we had to ask for advice... we settled for a heavy duty dog crate and that is simply amazing! Still t... Vis mer
Selskapet har svart
Elegant crate furniture piece that works beautifully for both function and appearance. It is strong enough for my Great Dane, provides excellent airflow, and fits the room like a real cabinet. The doo... Vis mer
Selskapet har svart
Impressive extra large kennel that finally contains my anxious dog without bending or shaking. The heavy duty build is clear right away, and the secure locks give peace of mind. My dog now rests more... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Kontaktopplysninger
4,7
Enestående
91 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The coat is adorable on my puppy
The coat is adorable on my puppy! I ordered one size larger because she measured in between sizes and I can’t wait until it rains so we can test out the new raincoat.
23. mai 2021
Svar fra Lilly & Max
Hi, Sara
Thank you for providing us feedback.
We're super thrilled to hear that you enjoy our products so much, that's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Horrible experience with mailing
Horrible experience with mailing. Style have not received the collar ordered April 26 and today is May 11
13. mai 2021
Svar fra Lilly & Max
Hi Jaclyn,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
still haven't received product
Still no e-mail telling me my package was shipped and still haven't received it but I did get an e-mail to review the service and product before it was fulfilled thanks!
8. mai 2021
Svar fra Lilly & Max
Hi Jim,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
NO costumer friendly!!
I could not give my Item back after it was the wrong size I can throw it away !!
6. mai 2021
Svar fra Lilly & Max
Hi Nannette
Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
That being said, if there’s anything else that we can help you with at the moment, please feel free to reach out our support team(hello@lillyandmax.com) and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
Thanks again,
Team
Lilly & Max
Very Disappointed
Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.
6. mai 2021
Svar fra Lilly & Max
Hi Michael
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Team
Lilly & Max
The funny looking disc has done the…
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.
4. mai 2021
Svar fra Lilly & Max
Hi Nancy,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
She loves it so much, my kitten wont exit the backpack!!
My kitten absolutely loves going in her new backpack! She actually wouldn't get out of it when she first went in, and I leave it on the ground so she can run in and out of it to get use to it. I catch her sitting in it all the time just randomly!
28. april 2021
Svar fra Lilly & Max
Hi Bridget,
Thank you for your feedback!
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Better late than never!
I never received my order. so, yeah, not good!
Update:
Two days later it showed up, so I am happy, but it did take a long time...
happy with product!
24. april 2021
Svar fra Lilly & Max
Hi Astrid
Thank you for providing us feedback.
I have checked on my side, your package was delivered on on April 27, 2021. Have you not received it yet? If not, please contact us on (support@lillyandmax.com). Our support team will be happy to assist you. :-)
Best,
Team Lilly & Max
Cute product but cannot use because it…
Cute product but cannot use because it is too small for my puppy even though I followed the measuring directions.
24. april 2021
Svar fra Lilly & Max
Hi Sharon
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Lilly & Max
Well it’s really hard to leave a review…still waiting
Well it’s really hard to leave a review on a product that I have not received yet I am still waiting thank you hope to hear something soon! I’m sure the product will work! As soon as I get it
18. april 2021
Svar fra Lilly & Max
Hi Jessica,
We appreciate your feedback and we're sorry to hear that you're displeased with the shipping time frame.
Please know that with everything that is going on many states are currently challenged with extensive transit restrictions and shipment backlogs that can result in shipping delays.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
We really appreciate your feedback!
Best,
Team Lilly & Max
The best recovery collar on the market!
We purchased the recovery collar for our post surgical dog. It’s by far the best out there!
We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking.
The inflatable collars only prevent them from getting at certain parts of their body but not all.
This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!
18. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra Lilly & Max
Hi Kristy
Thank you for leaving a review.
It's great to hear that the Pet Recovery Collar has been working well for you. That's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.