We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great products and first class service and tech support. I updated from the earlier generation after 7 years trouble free use with new hub and switches. Had an issue with a dimmer but many thanks to J... Vis mer
Selskapet har svart
Had a problem with my hub not connecting, after great support from Dylan we pinpointed the issue which was EE upping the security protocols on my fibre which when reset back to original my Lightwave s... Vis mer
Selskapet har svart
Dylan at Lightwave was well briefed on the problem, much more so that the BT/EE team who had no idea! He explained the issue and then rang me back when resolved and ensured I confirmed that my LW devi... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Husautomatiseringsselskap
- Forhandler av elektroniske deler
- Elektronikkfirma
- Lampeforretning
- Programvareselskap
Om Lightwave
Skrevet av virksomheten
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Kontaktopplysninger
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Storbritannia
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The advisor kept going with clear…
The advisor kept going with clear instructions until the problems was solved
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Thank you for taking the time to leave this review, Ruth.
The team is really pleased to hear that the advisor provided clear instructions and stayed with the issue until everything was fully resolved. That persistence and clarity are exactly what the support team aims to deliver.
The Lightwave Team
Pleasant and helpful staff
The phone was answered fairly quickly and the support team were very pleasant and helpful. They were able to give good support and response. They took my suggestions onboard.
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Paul,
Thank you for taking the time to leave this review,
The team is really pleased to hear that your call was answered quickly and that the support provided was pleasant, helpful, and responsive.
It’s also appreciated that your suggestions were listened to and taken on board, as feedback like this helps improve the service further.
The Lightwave Team
Spent 4.5k with the company (order
Spent 4.5k with the company (order: D18755). Have been trying to resolve an issue with one faulty switch and I’ve been taken through it, about 10/11 emails back and forth with various demands, multiple checklists and technical questions (I’m not an electrician) and now I’m being asked to return it for review, this will incur me more costs to remove and because it is only one gang not working, means we are unable to use any of the other switches for this area which is in the kitchen. Completely untenable this side of Christmas. Then you’ve also got the delay of me trying to arrange it to be refitted in the new year.
Really poor customer service and lack of awareness on proper resolution. Beware that if any of your switches are faulty you will likely be left without a working switch for a while and more electrician costs than is necessary.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Alex,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially ahead of Christmas.
Jack has been trying to call and email you to get this resolved so that you have working lights in time for the holidays.
He is looking forward to working with you directly to ensure a proper resolution and minimise any further inconvenience.
The Lightwave Team
I had a problem with losing connection…
I had a problem with losing connection to garden lights via the app.
Messaged for help and was promptly replied to by Dylan, who was very knowledgeable.
Following a couple of emails, Dylan identified the problem and fix.
Brilliant and knowledgeable service!! Thank you, Dylan.
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Robert,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dylan was able to identify and fix the connection issue with your garden lights.
Your kind words about his knowledge and support have been passed on to him.
The Lightwave Team
Jack was amazing really helpful got all…
Jack was amazing really helpful got all my questions answered
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Justin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Jack was able to answer all your questions and provide helpful support.
Your feedback has been passed on to him.
The Lightwave Team
Eve from Lightwave was super helpful
Eve from Lightwave was super helpful. Emailed me detials on how to install the light switches and also proactively called to check how it went and then provide live advice on how to troubleshoot. Great service.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Alex,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve provided such helpful guidance and proactive support, including the follow-up call and live troubleshooting advice.
Your kind words have been passed on to her.
The Lightwave Team
Great products, Amazing customer service.
Wow, what great customer service! I have recently updated all my light switches to Lightwave dimmers and they are excellent. After a few months one dimmer developed a fault. I called Lightwave (not expecting much) but I immediately spoke to Jack who instantly identified the fault and arranged a replacement which arrived within 36 hours. Once installed, I had a quick call with jack who remotely programmed the 2way switch within seconds. It’s so rare these days to get good customer service but Lightwave seem to have cracked it. Well done!
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Jack was able to quickly identify the fault, arrange a replacement, and help with the programming.
Your kind words about the service and products have been passed on to him, and they are greatly appreciated.
The Lightwave Team
Excellent no nonsense help and advice
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Adam,
Thank you for taking the time to leave this review.
The team is pleased to hear that the help and advice provided was clear, straightforward, and effective.
The Lightwave Team
Unresponsive switches
Having had no luck trying to figure out the configuration of my light switches I called customer service. Callum was absolutely great. Talking me through everything in language I could easily understand and managed to sort all my issues remotely.
I’d highly recommend calling for help if you have any issues. Quick, professional and super nice with it.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Sarah,
Thank you for taking the time to leave this review.
The team is pleased to hear that Callum was able to talk you through the configuration clearly and resolve the issues remotely.
Your kind feedback about his professionalism and approach has been passed on to him.
The Lightwave Team
Great service from Eve
Great service from Eve. Really quick, friendly, helpful and understanding. She took the stress of a difficult situation off my shoulders with professionalism and efficiency. Thank you Eve 😊
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Debbie,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve was able to provide quick, friendly, and understanding support, and that her professionalism helped ease a stressful situation.
Your kind words have been passed on to her.
The Lightwave Team
Fantastic experience with Jack at…
Fantastic experience with Jack at Lightwave today on the 15th of December 2025 with him calling back after a missed call over the weekend. Lightwave was able to call me back and immediately log into the system to help troubleshoot a problem with my lights that was installed way back in 2019 and continues to function extremely well. All credited to Lightwave! They clearly treat the employees extremely well and that translates to the employers treating the customers with such courtesy respect, and professional integrity with a skill set that is unmatched well lightwave and well done Jack.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Boon,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team is really pleased to hear that the call back and remote troubleshooting helped resolve the issue with your lighting system, especially after it has been in place for so many years.
Your kind words about Jack’s support, professionalism, and dedication have been passed on to him, and they are very much appreciated.
Thank you again for your feedback and continued trust in Lightwave.
The Lightwave Team
Jack Mitchell - fantastic service!!
Jack was fantastic during our call. He went over and beyond what he needed to do. I was more than happy with the work he did to help resolve my issues. He was professional, courteous and went out of his way to help. Top class customer service. Thank you!
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Krishna,
Thank you for taking the time to leave this review.
The team is delighted to hear that Jack provided such a high level of support and went above and beyond to help resolve your issues.
Your kind words about his professionalism and dedication have been passed on to him.
The Lightwave Team
Customer service …
Support and advice very prompt and helpful
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Ken,
Thank you for taking the time to leave this review.
The team is pleased to hear that the support and advice you received were prompt and helpful.
The Lightwave Team
Assistance
Eve was very helpful in pairing the Honeywell thermostat with the heating Switch recently supplied and sent me info on how to set up the scheduling feature in the App.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi James,
Thank you for taking the time to leave this review.
The team is pleased to hear that Eve was able to help with pairing the Honeywell thermostat and providing guidance on setting up the scheduling in the app. Your feedback has been passed on to her.
The Lightwave Team
Customer Service Excellence!
I recently needed some help after a short circuit caused one of my switches to “blow”. The service I received in the initial call from Callum was Great, who advised me of a more robust solution using a relay (after my replacement switch blew again and was replaced under warranty).
When the new kit arrived I was emailed by Eve who followed up with a call to ensure I had all the information I needed to install the new Switch and relay. This was Amazing!! Once successfully installed and tested I asked if the old switch could be repaired, and once again Eve went far above what I would have expected from customer services, explaining that the old switch could still be used (as the wifi/lights were still operational) to trigger a relay, therefore giving new life to a switch I would have otherwise thrown away.
I've been extremely impressed with the no only the depth of knowledge of Callum and Eve, but also the lateral thinking shown by Eve in suggesting an alternative way to reuse my old switch.
This is, in my opinion, and example of what outstanding customer service looks like.
LightwaveRF should be proud that they have a very talented group of technical support employees - Brilliant!!!
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Simon,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team really appreciates you sharing your experience.
It is great to hear that Callum was able to advise on a more robust solution and that Eve followed up so thoroughly to ensure everything was clear and working as expected.
Your feedback about the creative approach to reusing the old switch has been passed on to both Callum and Eve, and it is fantastic to know their knowledge and problem-solving made such a difference.
Thank you again for your kind words and for recognising the efforts of the technical support team.
The Lightwave Team
Pairing issue
I had issues with the pairing. Eve from support was able to resolve the problem.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Emre,
Thank you for taking the time to leave this review.
The team is pleased to hear that Eve was able to resolve the pairing issue for you, and your feedback has been passed on to her.
The Lightwave Team
Great company to work with
Completly different to most companies, support offered is excellent, humans answer the phone, and will actually follow up after an enquiry to ensure all is well. Highly recommend the products, though only wish they were not so expensive.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Adrian,
Thank you for taking the time to leave this review.
The team really appreciates your kind feedback and is pleased to hear that the support, follow-up, and personal service stood out.
It is also great to know you would recommend the products, and your comments have been noted.
The Lightwave Team
Quick understanding of the issues
Quick understanding of the issues
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Colin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your issues were understood quickly and efficiently.
The Lightwave Team
Dave provided 1st class support!
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi Adrian,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dave provided first-class support, and your kind words have been passed on to him.
The Lightwave Team
Further Experience with Lightwave
I love the Lightwave products, the personal touch is very welcome too. I like the fact that they appear to know me. Recent comms (from Dave Simmons) was around a further purchase , all very relevant and efficient. Previously I did have a marginal technical issue - this was resolved in super quick time!
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lightwave
Hi P Fitzgerald,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your recent experience with Dave Simmons was relevant and efficient, and that any previous technical issues were resolved quickly.
Your kind words have been passed on to him.
The Lightwave Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.