Phase 1 of "Stay Warm This Winter" successfully completed! Fire logs in, stored and space waiting for next load(s) to be ordered whenever there is a best price or great deal!! Delivery worked well, wi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Order 1521202. This was delivered last week but a box of firelighters was missing from the order. I sent an email and one of your service advisors pointed out this box was on the top of my pallet from... Vis mer
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Lekto are brilliant in so many different ways. The kiln dried logs we bought this time are great, obviously super dry and well presented. The delivery was within 24 hours of ordering, the price was co... Vis mer
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Excellent Customer Service. First order and I couldn’t ask for better customer service. Needed to contact Lekto due to delivery company confusion. Sorted out the same day thanks to Jane Tate. Plen... Vis mer
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Informasjon om virksomheten
Om Lekto Woodfuels
Skrevet av virksomheten
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Skrevet av virksomheten
Kontaktopplysninger
Unit 2-4 Protection House, NE30 2RH, North Shields, Storbritannia
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4,5
Enestående
31k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Lekto Woodfuels
Hi, Kerry.
Thank you so much for your feedback 😊
We're delighted to hear about your recent experience with us! 🙌
Wishing you a lovely day,
Lelde.
Svar fra Lekto Woodfuels
Hi, Lorraine.
Thank you so much for your positive feedback!
We're thrilled to hear that you're satisfied with both our product and service. 🙏🏼
Have a lovely day,
Lelde.
Great product with fast delivery
Great product with fast delivery. Don't always believe in the email offers but other than that an overall first class service.
8. juli 2026
Svar fra Lekto Woodfuels
Hi Paul,
Thank you so much for your feedback.
We're happy to hear that you had an overall positive experience with us! 🙌
Have a lovely day,
Alexa
A very good choice of product at a good…
A very good choice of product at a good price. The only slight cloud on the horizon is using Palletways? for delivery of loads over 330kg
8. juli 2026
Svar fra Lekto Woodfuels
Hi, Peter.
Thank you for your feedback. 😊
To answer to your question - Orders up to 320 kg are delivered by DPD or Parcelforce.
Orders above 320 kg are delivered by Palletways.
Hope that helps.
Have a lovely day!
Lelde.
Always the same high quality,,
Always the same high quality,,, always delivered very very quickly,,, and always great service,,, say no more,,, we only use Lekto...!
8. juli 2026
Svar fra Lekto Woodfuels
Hi, Richard.
That's amazing!
We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
Product is great
Product is great. Delivery is hopeless left outside gate as driver too idle to carry to door. What did he think I was going to do. Could have been stolen as in view of road.
8. juli 2026
Svar fra Lekto Woodfuels
Hi, Philippa.
We are happy to hear that you like our product! 😊
However, we are sorry to hear about your experience with the delivery service.
We will make sure to pass your comments to the delivery company.
Wishing you an amazing day!
Lelde.
Excellent products and quick delivery.
8. juli 2026
Svar fra Lekto Woodfuels
Hi, Brenda.
Happy to hear that you like our product. 🙌😊
Thank you for your feedback!
Have a lovely day!
Lelde.
Svar fra Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Svar fra Lekto Woodfuels
Hi there,
We're happy to hear about your experience! 🙌 Thank you!
Have a lovely day,
Alexa
Delivery was very fast and efficient
Delivery was very fast and efficient. However, the firelighters were in a cardboard box, as if poured in. I think it probably better to put the firelighters in a tied bag first.
Explanation please, Lekto.
I haven't tried the firelighters yet.
4. juli 2026
Svar fra Lekto Woodfuels
Hi William,
Thank you for your feedback. We're truly sorry to hear about your experience.
We can see that you ordered 2 × 200 + 50 FREE Firelighters. We use thick cardboard packaging instead of plastic, which is designed to protect the firelighters from moisture. Based on the delivery photo, we can also see that the box was delivered in good condition.
Could you please send us a photo of the firelighters you received to info@lektowoodfuels.co.uk? We'd like to take a closer look and investigate the issue.
Many thanks, and apologies for the inconvenience.
Kind regards,
Alexa
Svar fra Lekto Woodfuels
Hi Robert,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Used Lekto for past 5 years and to this…
Used Lekto for past 5 years and to this date never had an issue but this time firelighters didnt turn up, reported it only to receive a patronising AI-generated response. Possibly time to look around.
1. juli 2026
Svar fra Lekto Woodfuels
Hi Tim,
Thank you for your feedback, and we're sorry to hear that your firelighters didn't arrive.
We'd just like to clarify that the response you received was not AI-generated. Your enquiry was handled personally by one of our Customer Service team members, who did their best to assist you and resolve the issue.
As mentioned earlier, our Customer Service team checked with the courier and found that your missing parcel had been held at the depot, possibly because it was damaged in transit. We therefore arranged a replacement for you, which has already been dispatched. You should receive it within the next couple of days.
We genuinely value your loyalty over the past five years, and we're sorry that this experience has left you disappointed.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Alexa
Svar fra Lekto Woodfuels
Hi Lesley,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Alexa
Quick delivery
Quick delivery. Briquettes are a good product for the use at the end of the day.
29. juni 2026
Svar fra Lekto Woodfuels
Hi Andrew,
We're thrilled to hear about your experience!
Thank you for your lovely feedback😊
Have a lovely day,
Alexa
Non delivery
Non delivery, twice this week!, need a different courier DPD on par with Evri!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lekto Woodfuels
Hi David,
We're so sorry to hear you've experienced delivery issues.
It looks like the problem may have been caused by an incomplete delivery address, but we'd be happy to investigate and help get this sorted for you.
Please email us at customerservices@lektowoodfuels.co.uk or give us a call on +44 191 500 9754, and include your order number.
We'll look into it as quickly as possible and do everything we can to resolve the issue for you. We'll be waiting for your message/call with your order number.
Wishing you a lovely day,
Alexa
Good product
Good product, good price specially when purchased in winter and good fast postal service, good job
29. juni 2026
Svar fra Lekto Woodfuels
Hi Reg,
Thank you so much for your feedback!
We're happy to hear that you had a positive experience with us!🙌
Have a lovely day,
Alexa
Svar fra Lekto Woodfuels
Hi Michael,
We're happy to hear about your experience! 🙌 Thank you 😊
Have a lovely day,
Alexa
I have purchased Lekto night briquettes…
I have purchased Lekto night briquettes for s few years now and have always found their service to be fast and reliable and the briquettes work a treat for keeping a room warm through winter evenings.
29. juni 2026
Svar fra Lekto Woodfuels
Hi Gary,
We're delighted to hear you like our Night Briquettes 🔥
Thank you 😊
Have a lovely day,
Alexa
The booking was easy and all the…
The booking was easy and all the discounts were applied. Good information on the delivery process and the van turned up in the allotted time slot. However the delivery driver was unhelpful to say the least. I live in a narrow lane and asked the driver to park on my drive. He refused and blocked the lane in both directions. I asked him to stack the packs in a space that I reserve for your products. He simply tipped them in a heap. Leaving me to sort them into a neat pile.
18. juni 2026
Svar fra Lekto Woodfuels
Hi Peter,
Thank you so much for your feedback!
We're truly sorry the driver wasn't as helpful as they should have been. We'll pass your comments on to our delivery partners to help improve our service.
Our apologies for the inconvenience!
Kind regards,
Alexa
A thank you from a satisfied customer
Easy to access even by phone. helpful staff and a great delivery service.
23. juni 2026
Svar fra Lekto Woodfuels
Hi Ray,
We're happy to hear about your experience! Thank you 😊
Have a lovely day,
Alexa
Dette er Trustpilot
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