We couldn’t be more pleased with the craftsmanship of our Murphy bed and two towers. When we called to get more information on delivery we were excited to find out we could get it in time for our fam... Vis mer
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Excellent product, accurately described, I won’t hesitate to recommend, and I will buy again. However, the one disappointing feature is cheap silver bolts when they should have been black bolts and b... Vis mer
We are very pleased with our new Murphy bed from legacy handcraft. Stephanie went above and beyond from the very first time we met via a virtual tour of the show room all the way through delivery and... Vis mer
We researched our supplier of our bed nationwide. We chose UrbanLegacy because of the quality. Being outside of their white glove delivery area, we did have an issue with the assigned transport comp... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Legacy Handcraft (formerly Urban Legacy) creates handcrafted home furnishings that connect modern design with time-honored tradition. From floating shelves and mantels to Murphy beds, each piece is built from solid wood, designed to last a lifetime, and made to bring both elegance and purpose to your space. Designed to inspire. Built to matter. Made to last.
Kontaktopplysninger
704 Main Street, 17501, Akron, USA
- (717) 983-3033
- hello@legacyhandcraft.com
- legacyhandcraft.com
4,8
Enestående
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Color all wrong
The shelves arrives super quickly. I only gave 3 stars because they advertised the color I purchased as “natural, no stain” and the minute I opened the box I knew it would be returned! It looked like it had a dark stain on it. I contacted the company and they said it’s just the aging of the wood.. if that’s the case, they should indicate that on the website. It cost me $35 to return them so make very certain before you buy!
6. mars 2024
Svar fra Legacyhandcraft
Hi Sharon,
Though we have had many conversations via email, I did want to reply publicly to your review. The shelves simply are not stained. Our listing provides detailed information regarding the reason the shelves are darker on the outside, along with pictures showing the variations in color. The wood has been in working barns for decades. When they are cut to be made into shelves, you will see the inside of the wood that has not been exposed to the elements, thus the difference in color. We do also provide a clear and full Return Policy on our site that is available prior to purchase. While I certainly understand that this is your opinion, I want to be sure to point out that the information provided in your review is not factual.
As always, we are here to help. Please reach out if you have any additional questions.
Thanks,
Kristi
Unexpected
1) I purchased your shelves and enjoyed them. After I purchased the SAME shelves one month later, I was surprised you changed the final cut, and the shelves are different
2) One of the newly purchased shelves was defective, and the return procedure is not as simple as should be - I needed reauthorization and had to pay for a FedEx shipment
4. mars 2024
Svar fra Legacyhandcraft
Hi, I just reached out to you via email so that I can help resolve your concerns, but I thought I would also reply here in case you would see it sooner. I'm wondering if you could provide any more information regarding what you mean by the changing "final cut"? While each piece of wood is unique and it's likely that you may have gotten shelves made of wood from a different barn than the ones you previously had, we haven't made any changes to the way any of our shelves are made.
I do understand that you didn't prefer the look of the distressing on your shelf. We do our best to provide many pictures so that customers can understand the variety of markings/distressing that the shelves may have, but we understand that the distressed look is not for everyone! We are always happy to accept a return if it's not the look you prefer. It looks like your return was authorized quickly and the return instructions were provided for you. Unfortunately, as a small company we are only able to offer free shipping to the customer, but we are not able to cover the return shipping when an item is not defective. We do have the return policy listed on our website in the Shipping and Returns section, for your convenience. https://urbanlegacy.us/shipping-and-returns/
If you need any assistance with returning your shelves, we are more than happy to help with that! Please reach out to us at customerservice@urbanlegacy.us. Once we receive the returned shelves, we will process your full refund. Thank you, and I hope to hear back from you soon!
Kristi
Customer Service Manager
Excellent customer service
Excellent customer service. Amazing quality. Fast shipping.
21. februar 2024
Reclaimed Wood Shelves
Nice looking reclaimed wood and the template worked perfectly. Thinking of ordering more shelves.
4. mars 2024
The products were shipped very guickly…
The products were shipped very guickly and the quality of the shelves we purchased were perfect. The barn shelves we picked were perfect for our new counter in our family room that has a shiplap wall above the cabinets. They are exactly as stated with some nail and screw holes, knots, etc. we like the natural look and feel they provide. Would highly recommend to anyone looking for heavy duty shelving.
4. mars 2024
Svar fra Legacyhandcraft
Thanks for your review, Sharon! Your family room sounds beautiful! Feel free to post a picture and tag us on social media! @urbanlegacyproducts
High quality and beautiful!
Easy to order and came quick! Product was high quality and looks great!
19. februar 2024
The shelves came earlier than expected…
The shelves came earlier than expected which was nice. They are beautiful. We will know for show how well we like them once that they are on the wall.
22. februar 2024
Svar fra Legacyhandcraft
Hi Erica,
Thanks so much for your review. I hope once the shelves are up, you feel like they are five stars! If you have any questions or concerns, please reach out to us at customerservice@urbanlegacy.us
Thanks, again!
Wow!!
Wow! These shelves and the hardware are awesome. Solid and beautifully made! Love them
15. februar 2024
Anmeldelse skrevet uten oppfordring
Fast delivery, excellent product, good price
Fast delivery, great product and good price.
Searched several companies before deciding on Urban Legacy.
22. februar 2024
Great communication
Great communication. An issue was resolved quickly. Product was a good value.
12. februar 2024
Svar fra Legacyhandcraft
Hi Joel,
We are always glad to help. Thanks for giving us the chance to do so. Enjoy your shelves!
Very well made
Very well made! Shipping was very fast as well! I would definitely recommend!
12. februar 2024
Love your products shipping very fast!
26. januar 2024
Fast responsive and quality!
31. januar 2024
This is my second order of the 2 shelf…
This is my second order of the 2 shelf combo in the 24" and 40" coffee bean. I love both sets so much! Please don't hesitate service was awesome and came so fast and perfectly packaged. Love love love!!
31. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Legacyhandcraft
Thanks, Terry! We appreciate our return customers!
Urban Legacy responded quickly with my…
Urban Legacy responded quickly with my order. I had my items in a few days. The materials are beautiful. I look forward to another order.
24. januar 2024
Shelves were a perfect fit
Shelves were a perfect fit. I contacted the company with my custom bracket measurements and received an approval apply very quickly. The shelves arrived quickly and were exactly what we ordered with a perfect fit.
23. januar 2024
Loved my shelves and looking for a…
Loved my shelves and looking for a place I can put more of them!
22. januar 2024
Very good product
Very good product, communication was very good from the company about all the different things on the timeline. And arrived well within the estimated delivery time.
9. januar 2024
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