Leaders - Norwich Anmeldelser 

The staff are very personable on the phone. They are both knowledable and pro active.

I am very pleased with the way Jade Revill manages the letting of my property: she's efficient, polite, and friendly. In the past I have found some of the team less than 100% efficient when I call, Jade isn't in the office, and my request that a message be passed on to her doesn't always get through. 5 stars for her, fewer for the team.
On another issue, I do wish that Leaders Accounts Department could send me a monthly statement that I can make sense of. Monthly statements from Leaders are unnecessarily complicated; both the other estate agents I deal with send me statements I can understand. I suspect I am not the only landlord to complain about this.

Jade Revill has been managing the tenancy for my house and her communication is excellent. Always responsive and happy to help with any of my queries.
Overall Leaders have been good, my only criticism has been around errors with payments. When directed to someone else they haven’t been as forthcoming in addressing the issue and it seems they were working out of a different office somewhere else in the UK; not particularly knowledgeable about my tenant or tenancy and therefore the service felt much less personal. It took quite a bit of pushing to get it sorted but this was perhaps because I was dealing with someone other than Jade who was unavailable at that time.

We’ve had a really positive experience with Hannah as our Property Manager. She is always quick to respond, clear in her communication and, whenever an issue comes up, proactive in finding a solution and getting things sorted. It’s reassuring to know that things are being dealt with efficiently, particularly as we don’t live locally. We really appreciate her help and the service she provides.

Hannah Fulcher has provided us with excellent service and we are delighted that she is in her current role. Hannah is highly efficient in organisation, management and most importantly in communication. She offers thoughtful advice and promptly follows up any outstanding issue.
Her personal approach is much appreciated and she is always attentive to our needs and wishes. Hannah is a credit to the company.

Hannah is responsive and gets stuff done. Thank you

In my experience, it is not necessarily the company that makes the biggest difference to a good or bad customer experience, but the individual who represents it. In the case of Leaders Norwich, Hannah Fulcher has been absolutely faultless in every respect.

Hannah manages two properties for us, and as we live overseas, having someone we can completely trust to look after them is extremely important to us. We pay for the full management service, and Hannah takes complete ownership of everything. I never have to chase anything up, and whenever I have a query, she responds quickly, clearly and professionally.

Her communication is superb. She is reliable, trustworthy, proactive and extremely responsive. Whether it is dealing with tenants, arranging maintenance and repairs, resolving issues or simply keeping us informed about what is happening with our properties, Hannah deals with everything efficiently and thoroughly.

Most importantly, she gives us complete peace of mind. We know that our properties are being properly looked after and that if something needs attention, Hannah will take care of it without us having to worry or get involved.

I could not ask for a better Property Manager and would have absolutely no hesitation in recommending Hannah to any landlord, particularly anyone living overseas. She is a real credit to Leaders and is a perfect example of how much difference an excellent individual can make to a company's service.

Our property manager Hannah Fulcher is friendly and capable, she responds promptly to communications, and she is helpful when difficulties arise.
Thank you Hannah.

Really helpful supportive team.Hannah Fulcher is an excellent property manager. She has helped me countless times with problems with my flat and is a real saviour sorting out issues and going that extra mile to check things are sorted and ok. I really appreciate her support.

I would give Hannah Fulcher 5 stars, as she has been very professional, she responds and acts in a good time frame and she has experience in all matters.
I have used Leaders for many years and encountered most of the issues you come across letting property. Centralising the offices in another part of the country has been frustrating at times because of poor communication between departments.
Also disappointed that extra charges keep being added for things which were always included.
Hence the four stars.

Professional People. When I was in Need they give me a helping hand. Im happy to be part of the community. Thank you Leeders ❤️

The worst letting agent I have ever dealt with as a tenant.

I rented a property through Leaders Norwich and, throughout my tenancy, I have never encountered such an unprofessional and poorly managed letting agency.

Communication was consistently poor, and serious issues including black mould, damp, and a leaking hot water tank were either not reported correctly or not dealt with appropriately. During the two years I lived in the property, I was frequently unwell due to the poor living conditions, particularly the extensive mould problems.

Whenever I raised concerns, I was repeatedly given the usual stock responses such as "keep the windows open" and "don't dry clothes indoors", while the agency largely ignored the extensive photographic evidence I provided showing black mould on the walls, mould growing on furniture and clothing, and the general deterioration of the property. There was little to no meaningful assistance from the agency.

These suggestions also completely ignored the reality of the property. It was a small ground-floor flat with limited ventilation and only small windows. Leaving windows open during the day was not practical due to security concerns, while the only door opened directly onto a main road, making it equally unreasonable to leave open for extended periods.

The agency also failed to properly address the likely cause of the damp. Work carried out externally between the previous tenant leaving and my moving in appeared to have compromised the damp course due to poor workmanship. Despite this being raised on multiple occasions, the issue was consistently avoided rather than investigated.

The problems continued at the end of my tenancy. The final inspection report contained inaccuracies, including claims that items had been left in the property. This was simply untrue. I had taken my own photographs and a full video walkthrough when I vacated the property. What actually happened was that the landlady accessed the property before Leaders conducted their inspection, giving ample opportunity for changes to be made and items to be introduced. Despite me providing evidence to support my position, Leaders refused to amend the report.

Visiting the branch in person offered little reassurance. Staff were openly gossiping about people they knew and discussing who had been "bladdered" the night before, while another employee appeared more interested in watching football than assisting customers. It was not an environment that inspired confidence or professionalism.

Perhaps most disappointing is that many of the responses to reviews here seem to be little more than slightly reworded copy-and-paste apologies, with little evidence of genuine communication, accountability, or follow-through.

Overall, if you are based in Norwich and considering renting through this agency, I would strongly advise looking elsewhere. Save yourself the time, money, and frustration. My experience was extremely disappointing from start to finish, and I would not wish the stress of dealing with this agency on others.

This office has a sheer lack of compassion and empathy throughout. I started renting a property with the Norwich team over a year ago and have had about 4 different property managers and awful communication throughout.

I went through a separation during the initial fixed term, and there was simply no compassion during the process and tried removing my ex partner without mine or my landlords permission. I also tried to clarify I paid the tenancy deposit, and took me 3 - 4 occasions over several months to ensure this had been documented.

Inspections during the tenancy were cancelled, rescheduled and the check out appointment the 'clerk' was over 40 minutes late.

I simply feel sorry for my landlord who was paying a monthly charge for their services, and we ended up having to communicate directly due to their sheer lack on communication or professionalism. Safe to say I would not rent or purchase through this team again.

This company delayed my tenancy checkout because their own agent was unable to attend the scheduled appointment. Despite the delay being entirely of their making, they then attempted to charge me additional rent for the extra days they had imposed.

I find this behaviour completely unreasonable and unprofessional. Rather than taking responsibility for their own scheduling issues, they tried to pass the cost onto the tenant.

Based on my experience, I would strongly advise others to avoid this unscrupulous agency and look elsewhere. Trust and fairness are essential when dealing with an estate agent, and unfortunately, I found neither here.

We have used Leaders since about 2014. Hannah Fulcher has always been friendly and very professional. She is well informed and a good communicator, always keeps us up to date, and is supportive and helpful should any difficulties arise.

Highly professional, attention to details and quality oriented

Great and fast service

I am waiting for boiler servicing right now but instead comes this rating

It was good experience good thoug