La-Z-Boy Anmeldelser 250

Bought a sectional that was on "clearance" we were told ot was being discontinued so we should buy more pieces now if we wanted them. We purchased an extra piece and were told it would come with the order. I called the next day and added another console again were told no problem it will come with your delivery. Delivery day arrives and only the original sectional. The drivers had no idea and barley spoke English they were nice and did a good job but weren't helpful so no solution there. Called the store and got someone who has only been there 5 days but will have the manager call me back. No call back. The next day we go to the store and are treated like yesterday's garbage. Sorry Im busy with a customer but your pieces are being built and will be 6-8 weeks what? Lies so it isn't discontinued and wasn't delivered as promised. We canceled the order and again no apologies just treated like we did something wrong. Wasted our time going there. Terrible customer service and treatment you like crap after the sale is made. And they are busy screwing other people over and dont have time to resolve an issue they made. Said he thought he told us it would build biggest lie. Bad business practice lies to get you to buy. Thumbs down to the silverdale branch Jayden and the manager dont remember his name but je knows who he is.

Our sales person was very nice. The issue was we were trying to buy recliners to match the rest of our lazy boy furniture. The designer recommended a custom made leather. We went with it but when we received the chairs and they totally clashed. Sent pictures to sales manager and she thought we could pull it together with a new rug and accessories. I was not asking for my money back but instead of spending more, I was hoping to get chairs in a leather color that did not clash with the current furniture. No resolution was given. I will never buy or recommend lazy boy again. Note -make sure the designer come to your house. Waiting for a call on a cut in the leather that is not even 24 hours old. Totally dissatisfied customer.

If I could give Lazboy Furniture no stars I certainly would!!
I bought my Lazboy Recliner 1/7/2024 for $2500.00+. That is a great deal of money for a crappy chair in my book!! Lazboy delivered my chair on 2/17/2024. On 3/1/2024 the chair would not recline, heat, massage or anything. I immediately called Lazboy and the girl I talked to said she would have the service people who fixes these call back. NO CALL BACK call back on on 3/2,3/3,3/4 Finally on 3/5 a man from the service company called and said that a service guy would call and let me know when and he can come out and fixed the chair. On 3/7/24 they guy did come out but could only fix the chair temporarily and that he needed to replace the whole computer and come back to repair it. It broke again the next day. So much for the temporary fix!! I had to wait until the part was sent to my house and call them so they could called me back to set up an appointment to return. More time passed and the chair was finally fixed UNTIL it broke again on 7/23/25. When I called service place they requested a picture of the chair and the bill of sale. What did they think I did use it for my gymnastics training? Come on I am 76 yrs old. I don't even let my husband or grandchildren sit in it. So I obliged and set what they requested. Well to make this rather long story short. I was fixed then and broke again in October 2025 and fixed again. Broke in Nov 2025 and broke again. Fixed again in Dec2025 and yes its broke again this Feb 2026. This time they insisted I send a copy of my Receipt for the chair...probably hope i wouldn't find it. Little do they know I have a whole folder I keep right on my desk for this "LEMON CHAIR". So my chair is stuck in the reclining position. I can't even sit in in now until they come back. Last I heard the parts were on order and that will be another two weeks...then they have to get the service guy to call and set up and appointment..probably another week. So my friends my advice to you is to NEVER BUY A LAZBOY recliner!!!!

We ordered 2 rocker recliners from Hamilton NZ store July 2025 in material chosen from the lazyboy fabric range inshore. 3 times our order was held up. First excuse was out of the fabric. Last two times were shipping issues. Just received a call from them saying still shipping issues and new date for delivery in March 2026! We were offered full refund which we accepted and told would need to wait a week for the refund. I would never recommend lazy boy furniture to anyone. Delivery issues. Who do they think they are?

I’m writing this on behalf of my mum, who spent an absolute fortune on a La‑Z‑Boy 3‑seater recliner and matching armchair, believing she was investing in a premium, long‑lasting product. Unfortunately, the experience has been the complete opposite.

The furniture is only around three years old, used by one person living alone, yet the leather is already showing noticeable wear. Both USB chargers have failed on the armchair and the sofa. Worst of all, the power armchair stopped working entirely after being left in the reclined position.

La‑Z‑Boy’s warranty is handled by Castelan Group, and their service has been nothing short of shocking. They were contacted in early November but didn’t bother to come out until late November. All they did was put the chair back into a normal position and then told us it wouldn’t be repaired before Christmas. That meant my mum an elderly woman was left without a working power recliner for over two months.

Today (2nd January 2026), Castelan finally emailed to say they’ve now ordered the part. So realistically, you’re looking at nearly three months to resolve even the simplest issue. Completely unacceptable.

After this experience, I looked up more reviews and realised this isn’t unusual La‑Z‑Boy and Castelan both seem to have a terrible reputation for customer service and warranty support.

Avoid both companies. The products are overpriced, the quality is questionable, and the aftercare is an absolute joke. We will never purchase from La‑Z‑Boy again.

Bought 2 recliner totaling $3742. Both chairs same model, one decked-out with leather costing $2,142. 1st day the chair makes extremely loud noises when rocking, so loud my family asked that I no longer rock in it. Also, the Leather chair ($$$) my feet are 4" from the floor when I sit in it. When I sit in the other chair identical model, they are flat on the ground. Same goes for the leather chair in the store my feet were flat on the ground.

I called the store, and they said that it is not their problem that they are "Just a Gallery" and the chair warranty "should" take care of it. Now the rest of the story...

They pushed my call to some 3rd party customer care which could not tell me when they will be out.

The last time I purchased, nearly $4K for 2 chairs from La-Z-boy and had issues the warranty folks came out a few weeks later and said they had to order Parts. 2 years later still waiting on the parts and I have to pay for as they are not covered by the "Life-time Warranty" I paid for.

Will keep updating this story.

Do not buy a chair from this Corporate SCAM... Poor Quality and Service.

Terrible quality, you in the past sold great furniture, I could buy better from Amazon and have been waiting 6 months for repair. Couch is 2 years old. Servco, their repair company won't service, SAW the company they sublet out to can't fix it cause "the bolt won't come out" Disgusted

We bought the recliners because we had good luck in the past. We were very disapointed with the workmanship in the newer line for recliners. We bought the all electric wall hubbers in leather and within two years the leather started to rool off in layers. The company said they could replace the piece for a very large prict. I can buy a better recliner anywhere for less than they wanted to replace the one piece. Stay away from Lazy boy. they rip you off big time.

Purchased a $3000 plus recliner supposedly all leather. Within four months headrest Leather is worn off making one wonder if it’s real leather. Currently going through warranty Support, which takes a long time and we’ll see what happens. 

3 month old VERY EXPENSIVE sofa with pilling and nap wear. Nap wear is covered under their 1 year warranty. Customer service told me to use a fabric shaver, and claimed that it would not harm the fabric. No other resolution offered. Repeated shaving over time can thin out the fibers or change the texture of the fabric. On high-friction areas (like seat cushions) repeated shaving may cause uneven wear or expose the backing fabric.

I purchased a recliner with heat and massager. I called about the massager sticking in my back. They brought a tech. out to look at it. He added more cushion to it but still happening. I went back to store and the person argued with me and said I tried it in the store so why am I complaining now. After arguing they ordered me a new back. I installed it myself. Now the heating is blown
Customer Care called and wants me to pay for someone to come and look at it, and if it is the part I would have to pay for the labor
I spent over $2000 and I'm not put out any more money. I advise no one to purchase and La -Z -boy furniture.

this is mainly a design flaw. I have had 2 lazyboy recliners and one cheaper make. My latest one is an electrically operated one and the main design flaw is the operating switch which is located too far back front of the chair to be comfortable to access and operate. Also, I have just had a fractured right shoulder which has made it impossible to now reach the switch at all as operation is on the right hand side. Why can't Lazyboy have a pull out operating switch so that it can be used by either right or left handed people? Also my most comfortable recliner was the cheaper one I had.

Bought 2 electric lift recliners, 9 months old and still under warranty. Both failed to work electronically about same time (no recliner, no lift). Zoom call with tech resulted in parts being ordered. Could not expedite sending parts, could not schedule service til parts arrived. After 2 weeks got parts and called to schedule repair. 25 day wait! No expediting, even though my husband has Parkinson’s and needs the lift function to get up. Unacceptable that new chairs are unusable for over 1 month!! What happens when the warranty expires??!

We met a lovely saleslady Kim Jamer at La-z-boy. She gave us wonderful customer service. She was very helpful, funny and looked after us extremely well. We decided to buy the furniture at La-z -boy because of her.
Thank you Kim

Do you want to spend thousands of dollars on furniture that is just junk, I have the place for you. There is a reason Lazy Boy has been sued, there is a reason other cheaper stores are now selling what is supposed to be high end furniture. Lazy Boy is nothing like it was a decade ago. Their furniture and I mean all of it is the worst. It is made without care and has fun breaking and falling apart.

Sadly, we got sucked into them. DON'T. The salespeople claim they know so much. They don't. They make promises with no intention of keeping them. I promise you that you can get get the cheapest recliner at Wal Mart and it will be better than the expensive junk I have now.

And their great sales, ya, they have them all the time and then when you demand a percentage taken off because of the horror you are put through you will hear, well we can't, it was the this or that sale.

We bought a reclining sofa, a reclining rocking chair and a reclining love seat (all custom orders). We paid top dollar for this junk. We were forced to wait months and months for anything to be delivered and when it was the sofa had rips, the love seat had tears and it all had to go back to be remade. They actually delivered that. The recliner rocker was okay for about a month and then just started to sink. Call Lazy Boy, ya, they won't call you back.....ever. They don't care at all.

Second delivery, we are now close to 6 months later and the sofa was acceptable and the love seat recliner again was torn, had rippled seams and it did not work. Fun. What we really loved was watching one delivery guy take out our rocking recliner and toss it outside. He said he thought he was really old. Now it was less than 3 months old. He put it back and broke the reclining function. So, now that has to be repaired--3 weeks later and it has never been 100% since.

After that mess a third delivery is made of the broken, messed up love seat that reclines. I took possession. Within 3 weeks it started to sink in the back and bottom where I sit. Now this cost thousands. I now have to use a pillow to sit on it or it hurts. That remote is working--yay for them.

The sofa came with the wrong pull ups and has these horrid wires to get a seat to recline. We don't use it. Ever.

And again, you call and call and they will never get back to you once you have their junk. My last recliner chair was, in fact, from Wal Mart. I wish I had that back. Lazy Boy took all our money and there is no lumbar support at all.

Don't be fooled. We were ripped off over 4K for sofa that is not what we ordered, 4K for a recliner and and another over 5K for the love seat that is unusable without pillows to support you and it looks awful with the sinking in that one can't miss when they come in my door. Now, this does not include, tax, delivery and waiting for month up month.

Next time I am going to just get Wal Mart. Cheap, but it works for years and you get what you pay for. At Lazy Boy you will just be forever mad.

Stay away from them. They are not high end, they are just super expensive and all the lies they tell. What a fool we were. Don't be use. Don't even look. Their salespeople lie.

This company is completely irresponsible because they charged me $5,000 for two reclining sofas, but one was the wrong color, which I never chose, and the second, when reclined, made a lot of noise. They didn't acknowledge any responsibility, but suggested they would give me a great discount on a new one.

Purchased a new love seat recliner and after a few weeks it started creaking, groaning and unstable when you reclined. Have called numerous times but they refuse to do anything. Always say they are sending an email and that I need to attach pics, but the email never comes. How do you take pics of the inside and poor workmanship? Even the repair guys say that the Lazy Boy furniture is not what it used to be.

Brought two la-z-boy chairs, five years ago, to find the mechanism for the leg rest had broken, in one of them, by just use of the chair, nothing other, now they WILL NOT give us a warranty because some fading and wear in the fabric. BE VERY AWARE!! THERE WARRENTY IS FAKE
Wouldn't buy from you again !!! Had no reply for the warrenty for months, we had to go to a store that Stocks them to get hold of them for a reply.

My Daytona sofa static is the most uncomfortable thing I have ever sat on the one in scs was nice and comfortable had mine for 6 months and it's horrible to sit on am going to see if I can get seat cushions restuffed by someone in south shields

Purchase extremely expensive sectional with upgraded fabric. 16 months later anywhere we sit has become matted and faded. Cushioning has not held its shape and ridges of padding now show. Companys’ answer is to give me a quote to reupholster / repair.
Complete disappointment and regret. Having to look at this mess everyday is a new level of stress . ABSOLUTELY DISGUSTING.

Shop elsewhere!