Im an Electrician and these lights are terrible. I installed 8x ip65 (waterproof) wall lights and all of the failed with in 7 month due to water getting into them. I have contacted the... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Not good quality and cheaply made, but doesn't look too bad once they are up. Described as dimmable lights, but the driver doesn't work off my dimmer switch, only a remote control. Various issues wi... Vis mer
The orr curved outdoor up/down light looks goo. Poor quality fixings, so had to use my own screws and replaced alen key grub screws with proper screws also my own. One lamp did not have the earth wire... Vis mer
I would give less if possible. Bought two out door lights - one works the other blew the fuses in our home. Electrician who had done all our work looked and said it was the light - contacted them in J... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Las Sola®, we are dedicated to creating the perfect balance, ensuring that every choice contributes to a cozy and pleasant atmosphere. Discover how our lighting, curtains, carpets, and paintings complement each other to transform your home into a space that is not only beautiful but also delightful. Experience the harmonious beauty meticulously crafted for you by Las Sola®.
Kontaktopplysninger
83 Ducie Street, M1 2JQ, Manchester, Storbritannia
- contact@lassola.com
- lassola.com
1,7
Dårlig
298 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It's not too dim
It's not too dim. Easy to put together.
22. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear Vertex Reef,
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
LasSola is always by your side.
Kind regards,
LasSola
You don’t seem to answer emails
You don’t seem to answer emails. I do love my white plumed standing lamp. How much would it cost to buy a set of pink feathers for it?
9. mars 2024
I ordered two flush mount ceiling light…
I ordered two flush mount ceiling light LED fixtures. They took a very long time to arrive, were very well packed, and looked like the photo on the site. The LED type I purchased was supposed to allow me to select the temperature. It turns out the only way to change the temperature is to turn the light on/off multiple times, which would have been good to know prior to ordering. Also, I was not able to install it because: 1) There are only two white wires coming out of the fixture, and no indication of which one is the hot wire; 2) The wires were way too short to install in the ceiling.
When I reported the issue, I was told that this was not a product defect, and that I would be responsible to ship back. I reiterated that the fixtures are not installable as shipped. The wires were simply too short. After many frustrating correspondences, I disputed the charge with my credit card company. I would have preferred to ship back for a full refund. Beware!
9. mars 2024
Svar fra Lassola
Dear Joy P
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Svar fra Lassola
Dear YONGJUN CHOI
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
I ordered 4 lighting fixtures on March…
I ordered 4 lighting fixtures on March 9th, 2024, and received four lighting fixtures that were not what I ordered several weeks later. I notified the company immediately and requested a return label for UPS, the delivery company, and got nothing but AI-generated replies that had a different request daily, such as taking photos of all four fixtures one day to take pictures of all labels on all boxes another. I could never talk to a real person, no matter how many times I called. I opened up a case with PayPal and started trying to return them. The company first offered me a 15% discount to keep them, followed by a 50% discount. This was an item that was of no use to me, and I wouldn't if it was free. I just wanted these four large boxes out of my house after weeks of nonsense. Finally they said the would give me a full refund when I returned the and PayPal said they would cover the price of shipping when I provided the shipping receipt from UPS. Loaded up the four 20lb boxes and took them to UPS with the address that was supplied by the vender Los Sola(TIDE). UPS quoted me $2480.00 as the least expensive shipping option to the address in Shanghai, China. The four fixtures had a value of $1,759.96. I loaded them back in the car and returned home to call PayPal, which has now said they would escalate the case. Now I sit with 4 large boxes that I don't want. To say I would never ever purchase anything from this company is an understatement.
9. mars 2024
Svar fra Lassola
Dear edward watson，
I apologize for the inconvenience. It was our mistake to resend you the wrong size of the product. To express our apology, you don't have to return the product, we will resend you the correct size product. If you would like to return the product, please reply to our email. We will provide you with a US return address.
Have a great day!
La experiencia hasta ahora a sido todo…
La experiencia hasta ahora a sido todo muy bien fue fácil de comprar y pagar y el envío fue free que muy bueno. No puedo decir sobre la lámpara todavía porque no me ha llegado cuando me lllegue actualizaré la reseña
7. mai 2024
Anmeldelse skrevet uten oppfordring
Buyers beware!!
Buyers beware!!!
Very low quality items disguised as premium quality, they created nice webpages for different countries with local domains, but all products are shipped from China, it takes more than one month to receive the products, and when you do there is no assembly manual, the lamp (in my case) was a cheap max 30 euros value lamp sold for 200 euros.
Now that I want to return the product nobody answers, I tried via the webpage chat, via email, via instagram page, no answer.
Don't fall for this as I did!!!
Edit 09May24: now they are answering here asking for my email address or the order number, knowing very well that I cannot reply them through here, and they keep not answering my emails (I sent about 10 now).
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear Cristian Daniel Cinde,
Highly sorry for your unpleasant shopping experience.
Could you please leave your order number or email address? Our customer service will contact you to handle the problem for you asap.
Your reply would be much appreciated.
Kind regards,
LasSola
We purchased outdoor lights for around…
We purchased outdoor lights for around our pool (~$4k). The product we received did not match the specs listed online. They were cheaply made and could not handle the Florida sun. The return process is a nightmare. They also charged us a 10% reshelving fee and we had to pay the shipping cost. Be very careful purchasing anything from this business.
5. mars 2024
Svar fra Lassola
Dear Jen DesRuisseau，
We apologize that we are unable to offer you a free return.
In fact, we offer free shipping on normal purchases and the fees associated with returning products of poor quality are intended to cover the cost of restocking, including the labor costs of removing previous packaging and restocking the product.
If you are not satisfied with the return policy, we are willing to consider discounts as compensation and you may keep the product.
Have a great day!
Light looks nothing like pictured
Light looks nothing like pictured. Extremely cheap and poor quality. They’re charging me shipping plus 10 percent to return it. Not a reputable company.
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear Kate Lee，
We apologize that we are unable to offer you a free return.
In fact, we offer free shipping on normal purchases and the fees associated with returning products of poor quality are intended to cover the cost of restocking, including the labor costs of removing previous packaging and restocking the product.
If you are not satisfied with the return policy, we are willing to consider discounts as compensation and you may keep the product.
We look forward to hearing from you. Have a great day!
China Fake - Unseriöses Geschäftsgebaren
China - FAKE
Unseriöses Geschäftsgebaren. Widerruf wird verzögert, kein Rücksendeschein, nach vielfachen Anfragen eine FAKE Rücksendeadresse erhalten!!!! Rücksendung nicht möglich!
Von diesem Onlinehandel ist unbedingt abzuraten!!!!
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Sehr geehrte Damen und Herren，
wir möchten Ihnen zunächst versichern, dass wir mit Integrität arbeiten und uns voll und ganz für unsere Kunden einsetzen. Es tut uns leid, dass unser Service Sie nicht zufrieden gestellt hat. Wir würden nie wollen, dass einer unserer Kunden oder Klienten so etwas erlebt!
Können Sie uns sagen, was wir tun können, um Sie noch zufriedener zu machen? Wir würden uns freuen, dies zu tun.
Wenn Sie Fragen oder Wünsche haben, nehmen Sie bitte Kontakt mit uns auf und wir werden Ihnen weiterhelfen.
Vielen Dank für Ihr Verständnis!
LasSola
This product is cute and just as…
This product is cute and just as pictured online. The opening in the back was too small for our spot so we mounted the lamp on a circular cover that we painted the color of the wall. Only negative is shipping time and the light bulb didn’t work.
10. januar 2024
Geduld nodig, en handigheid om zelf reparatie uit te voeren
Twee maanden na bestelling eindelijk goed werkende lamp dankzij opsturen andere driver. Support team hulpvaardig in achterhalen van probleem en aandragen oplossing. Dit vergde wel veel tijd dus, en heel veel mails waar dan wel weer snel op werd gereageerd. Omruilen van defecte lamp zou handiger zijn, maar omdat dit van/naar China moet snap ik dat er gekozen werd voor reparatie (door mijzelf). Vergde wel enige handigheid van mij, en zeker ook geduld. Moest zelfs videos doorsturen zodat zij konden meedenken waar het defect zat. Al met al blij dat het nu werkt. Lamp op zich prima, maar had me niet gerealiseerd met een Chinese webshop van doen te hebben.
11. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear Richard，
Thanks for your nice feedback.
Welcome to contact us if your order has any problem.
We will make effort to handle the problem for you and serve customers satisfied.
Hope we could build a constructive and long-term relationship.
LasSola is always by your side.
Kind regards,
LasSola
Svar fra Lassola
Dear Zach C.
We are sorry to bring you an unpleasant shopping experience.
We apologise for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything else we can do to help you more, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
The lamps look cheap.
27. februar 2024
Svar fra Lassola
Dear Julio Diaz，
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
The light did not come with all parts
The light did not come with a suspension bar or cover plate for the box, so required significant rework to make it legally installable in the US. So, maybe that it shipped direct from Chine? Maybe not meant for the US market?
26. februar 2024
Svar fra Lassola
Dear john lyons.
We are sorry to bring you an unpleasant shopping experience.
We apologise for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything else we can do to help you more, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Broken upon receiving
Not excited about the reviews regarding customer service. Received my order last night and one of the products was broken. I spent almost 300$ on two lights. I reached out to customer service and am waiting hoping to hear from them...🤞🤞. Not too hopeful.
4. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear customer.
We apologize for the unpleasant shopping experience.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything else we can do to help you more, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Beautiful glass ball lights
24. februar 2024
Good looking but poor lighting
The outside looked very good but the light was extremely dim and didn't illuminate our closet.
22. februar 2024
Svar fra Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Terrible
Terrible quality, over 2 months delivery time and product materials did not match the description. Product also had marks on delivery.
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Poor quality and fake reviews on site
Received a fixture that looked great online but turned out to be totally cheap plastic. Was told I could pay to ship it back; went to provide a negative review of the item online and discovered they suppress all reviews below four stars and most of the "reviews" on their site are clearly fake.
25. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lassola
Dear customer.
We apologize that we are unable to offer you a free return.
In fact, we offer free shipping on regular purchases and the fees associated with returning a lower quality product are intended to cover the cost of restocking, including the labor cost of removing the previous packaging and restocking the product.
If you are not satisfied with the return policy, we are willing to consider a discount as compensation and you may keep the product.
Kind regards.
Las Sola
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