La Mer Anmeldelser 

Simply one of the worst CS ever experienced. And for the ratio price paid/service, it is definitely the worst, by far! No follow up for anybody after multiple requests. It is really embarassing for a listed company having such a low standards (assuming they have standards at all)

I prodotti, anche se fatti con buone materie prime, hanno un rapporto pessimo di prezzo/qualità. Si può avere qualità anche superiore a prezzi nettamente inferiori. Ma questa è una considerazione personale. Il problema grosso è l'assistenza post-vendita, omaggi che non arrivano o promozioni con codici non funzionanti. Anche chiamando il call-center...premesso persone gentilissime... non possono e non sanno come risolvere il problema. Alla fine ti chiedono di scrivere il tutto via mail alla quale si avranno sempre risposte forvianti. A questo punto la soluzione migliore sarebbe quella di non acquistare più i loro prodotti, in questo modo forse si otterrà qualcosa.

ATTIRATA DALL'OFFERTA DI UN CAMPIONE DELLA NUOVA CREMA NOTTE CHE ERA POSSIBILE OTTENERE A FRONTE DI UNA SPESA DI ALMENO 100 EURO, HO ACQUISTATO UNA VARIANTE DELLA CREMA TRADIZIONALE LA MER PICCOLO FORMATO 105 EURO CHE VENIVA PROPOSTA NELLA FORMULA GEL ADATTA ALLA STAGIONE ESTIVA. MI HANNO INVIATO LA VARIANTE TRADIZIONALE CON IL PICCOLISSIMO CAMPIONE DELLA NUOVA CREMA NOTTE E CON DUE ALTRETTANTO INFINITESIMI CAMPIONI DI UN SIERO E DI ALTRA VARIANTE DELLA TRADIZIONALE CREMA.
IL CORRIERE HA ABBANDONATO IL PACCO NELLA GUARDIA INCUSTODITA CON EFFETTO SERRA ALLA MASSIMA POTENZA. MA LA COSA CHE INDIGNA E' NON POTER COMUNICARE VIA MAIL: NON FORNISCONO UNA MAIL VALIDA. SI PUO' SOLO COMUNICARE PER TELEFONO O CON LA CHAT CHE E' LA CONSUETA PRESA IN GIRO DEI ROBOT CHE NON CAPISCONO O DICONO DI NON CAPIRE CIO' CHE SCRIVI.
QUALE DIFFERENZA CON ALTRI MARCHI DI ALTA PROFUMERIA!!! E MI RIFERISCO PER ESEMPIO ALLA CORTESIA ED ALLA SOLLECITUDINE DI SISLEY PARIS.
ESPERIENZA DA ARCHIVIARE

J'ai récemment eu la chance d'essayer la nouvelle Crème Éclat Jeunesse de La Mer et je suis absolument ravie des résultats. Ayant une peau sensible et sujette aux rougeurs, j'étais à la recherche d'un produit qui pourrait non seulement hydrater en profondeur mais aussi apaiser ma peau.

Dès la première application, j'ai ressenti les effets et une sensation de fraicheur et confort. La texture est agréable et pénètre rapidement. Bon produit bien que coûteux.

Erg misleidend 2x besteld met zogenaamde acties. Bij levering krijg je 0. Dus hele bestelling retour. Bestel nooit meer van deze site. Wat een schijt website

La Mer is one of the few brands aside from La Prarie, Valmont, Cellecosmet, and Sisley, that does what it says on its jars. There are few great brands out there and although, I list really expensive ones' if you invest wisely you will benefit. These companies do need to up the game and look at the potential of consumer build growth ie: those who cannot afford but would love to buy. Scouring websites for real deals is time-consuming, but! if you find a gem (La Mer) who is offering discounts on products this is a Winner Winner Chicken Dinner of a company. None of the others have dipped their toe in this water and they will lose out big time. La Mer is a product that does deliver and it's a great brand (despite the water tanks in stores), it works and if you are over 35yrs and you're taking your skincare seriously, you need to explore to achieve. You should write to them, explain who you are, include a face photo (if in doubt of what you need) and ask them for professional advice - you're not paying for this and you will get an answer, also ask if can they recommend a store where you can have a sample or can they send you one (it's not being cheeky it's being a potential customer). If they send one (WWCD) if not go into the store and ask the ladies at the La Mer Counter can you have some advice again they are happy to help (I've done this many times). Don't diss a brand without investing in it. I bet many of the others I've mentioned wont give you the time of day.

Valse acties, ze beloven 7 miniaturen bij aankoop vanaf €150, bij levering geen 1 miniatuur ontvangen. Vandaag contact opgenomen en er is geen stock meer, maar daarjuist krijg ik wel nog een newsletter met opnieuw die actie. Dit is gewoon bedrog! Verder kunnen ze mij niet helpen. Je koopt beter je producten ergens anders!

Nulla a che dire sul prodotto. L'imbroglio e' che La Mer ti fa scegliere dei campioncini per poi NON SPEDIRLI dicendo che sono fino ad esurimento scorte. Tra i campioncini, prodotti di costi elavatissimi che OVVIAMENTE NON T'INVIANO. Si viene invogliati a comprare anche perche' ci sono gli omaggi per provare qualcosa che costa tantissimo (anche con un forte sconto che avevo, il prezzo e' alto uguale), che poi non arriva.
NON VI FATE ABBINDOLARE, NON ARRIVANO OMAGGI.

The lamer online will promoting for spend €200 promising 5 sample gift + 2 extra gift but in reality I received only 3 gift. When I contact customer service, they said out of stock and the will not compnsate or refund with anything. Very Unfair. and false advertisement.

Been using their (expensive)products for two weeks now and I can’t see any difference at all, I’ve used different creams with other companies…not 100% amazing but still better than laMer, shame. The product doesn’t do anything.

Een bestelling gedaan van over de €300,- en je zou een Valentijnsdag gift krijgen bij een bestelling vanaf €200,- bestaande uit een pouch met vier mini’s.

Gift niet ontvangen, contact opgenomen met de klantenservice en die gaf aan dat waarschijnlijk de voorraad op was tijdens mijn bestelling en ze kon de gift helaas niet nasturen want dat is niet toegestaan (lekkere service) terwijl er wel constant mee geadverteerd wordt op de site om klanten te trekken.

Super slechte service voor een hoog segment skincare lijn.

Terrible products! I purchased their face and eye cream and now have chemical burns around my eyes and hives on my face. I will be taking legal action should I not hear back from the company directly.

Appalling customer service. Sadly some of the products are extremely good. La Mer should be ashamed of themselves. They have lost my gift voucher in their system, and I have been told that 'someone' will get back to me. Still waiting after 3 days.

Ware für über 500 € bestellt und nach mehrmaligen Nachfragen kommt der Hinweis, dass die in Aussicht gestellte Zugabe an den Erwerb bestimmter Produkte geknüpft ist: „Das Angebot gilt jedoch nur bei einem Einkauf von 2 Little Luxuries Produkten.“
Das ging aus dem entsprechenden*Text beim Angebot jedoch nicht hervor: „ *Aktion gilt nur auf cremedelamer.de. Die Aktion ist nur in dem Zeitraum vom 24.-27.11.2022 15:59 Uhr und ab einem Einkaufswert von 190€, 200€, 290€ bzw. 500€ gültig. Abbildungen können abweichen. Nur gültig, solange der Vorrat reicht. Die Zugabe ist vom Kauf der angegebenen Produkte (Hauptware) abhängig. …“

Ottimi prodotti! Mi sono trovata benissimo

FDAandFTC under investigation

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LA MER BEAUTY CREAM

Thank you so much about our situation. $1000 was wasted by dumpling it away for injuries.

This is what my mom’s pain and suffering using your la Mer product sold in neiman marcus.You can also be certain that the FTC is devoted to policing unfair business conduct harmful to Americans. Please understand that in some instances the volume of communication we receive is such that we cannot respond individually to each message.

Bestel ik eindelijk voor het eerst een La Mer crème, ontvang ik enkel de samples, geen enkel briefje met een verklaring erbij of email, niks.

Dus ik bellen met de klantenservice, sorry mevrouw, de crème is tijdelijk niet op voorraad, we verwachten het einde van de maand weer, dan sturen wij het meteen op..

Oké, en wat smeer ik in de tussentijd op mijn gezicht? U kunt 1 van onze andere gezichts crèmes aanschaffen.. kreeg ik als antwoord!

Waarom zou ik een andere crème kopen van ruim 160 euro als ik er al reeds 1 besteld heb waar ik ook al voor betaald had.. blijkbaar denkt ze dat geld aan de bomen groeit.

Na 3 weken ontving ik eindelijk mij crème waar ik ook nog eens een allergische reactie op kreeg, meteen terug gestuurd dus en geld terug, dat gelukkig wel.

Kortom beter bij de Douglas kopen dan online in de La Mer Shop

This company is absolute evil. I ordered a Christmas gift for my mother in November. I received less than half the order and they still charged me full. I have been waiting for a refund since 6 weeks, nothing. They keep telling me that the refund is on its way. 7-14 business days? Yeah right. Don’t buy from them this is a fraud and the customer service doesn’t take anything seriously.

I never knew the customer service of some brand can be as bad as this one. Would never buy anything from this brand after my problem this time has been solved.

They have customers but they don't have service and care for them. I had online auto-ship orders setup , but I could not change and edit those orders after I set up. I called in for help, every time I was told to hold for over 30 minutes and I have cut off eventually because no one really help me after I hold the call so long. They don't deserve one star. I could give negative one if I could.