Disappointing Experience After Multiple Chances
I really wanted to give this seller the benefit of the doubt.
Before ordering, I had come across comments from other customers expressing concerns about orders not being fulfilled. Rather than assuming the worst, I chose to be patient and gave the seller every opportunity to demonstrate that my experience would be different.
After placing my order, I was told it had been dispatched, yet my Shopify order remained marked as "Processing." When I queried this, I was told there had been a website migration and that the order status was no longer updating. I was also promised a copy of the shipping label and proof of postage. Despite waiting and following up, this evidence was never provided.
The seller then offered me a full refund, which I accepted. Unfortunately, after accepting the refund, I received no further response and the refund has not been processed.
Throughout this process, I remained polite, patient, and willing to work directly with the seller. I gave ample time for responses, requested only reasonable evidence that the order had been dispatched, and hoped to receive the item rather than seek a refund. Unfortunately, after repeated promises and a lack of follow-through, I have been left without the order, without the promised proof of dispatch, and without the refund that was offered.
I sincerely hope other customers have a better experience than I did, but based on my own experience, I cannot recommend purchasing from this store.