kuxiu.co Anmeldelser 413

I made an error with my purchase, I ordered a 13-inch tablet stand instead of an 11-inch one. Customer support was incredibly understanding and flexible, making sure I was fully satisfied. They responded very quickly and were reliable and friendly throughout the entire process.

Even though the mistake was mine, I still received a refund for returning the wrong product, and they shipped the correct one free of charge. The tablet stand itself is very sturdy and has strong magnets.

Hands down, this is the best customer support experience I’ve had in a while.

I bought a magnetic iPad charger recently from this company. I found this to be the most amazing product - at a great price - well worth the money.
It’s a really sturdy item and small enough to be portable. That aside, it’s been an absolute life saver. Apple decided our iPad Air was unrepairable, so an expensive iPad that stopped charging via cable would have had to be thrown away after 18 months had it not been for this magnetic charger. Hopefully it will last for some time to come, but I would have no hesitation in buying another.
Great customer service - they responded in a timely manner given the time difference and were always helpful and professional - great job KUXIU!

Einer der schnellsten Support Teams die ich jemals hatte. Schnelle und direkte Antwort mit einem überragenden Service.

Bearbeitungszeit unter 15 min.

I had a really positive experience with this seller and their customer support team. I ordered a power bank but accidentally entered the wrong ZIP code. I only noticed the mistake after the item had already been shipped. Because of the incorrect address, the delivery service returned the package to the sender.

I contacted customer support, and they quickly arranged to resend the item. Unfortunately, something went wrong again, and the package was returned once more. I reached out again, and they sent it a third time, reassuring me that this time it would arrive without issues.

And it did! Just a couple of days later, the package was successfully delivered.

Throughout the whole process, the support team was very responsive, polite, and helpful. They even followed up after the delivery to make sure everything arrived safely and that I was satisfied.

Great service and excellent customer care — highly recommended!

A beautiful, convenient product that lasted less than a year. I loved that it charged everything and I only needed to bring one small case when travelling. It would frequently overheat when charging more than one item at a time. It stopped working when I smelled burning and I saw that the port (and cable) had melted.

I had a really positive experience with KUXIU support.

One of my X33 Pro MAX iPad stands stopped charging because a pogo pin got stuck. I contacted support and provided a video clearly showing the issue (including comparison with another identical stand).

They responded quickly, confirmed the defect, and approved a replacement without unnecessary back-and-forth. Even though my original unit was an older non-detachable version, they offered to send the latest upgraded model instead.

The whole process was smooth and professional:
• Clear communication
• No pushback on the warranty claim
• Replacement shipped without requiring a return

Overall, very satisfied with how they handled the issue. This is how warranty support should work.

Thanks again to the KUXIU team.

Bought a wireless charger before Christmas and the watch charging part of the charger stopped working for reasons unknown, I e-mailed the company and had a reply within 24 hours, they asked me to check several things which I did they were very reassuring and told me they would resolve my issue or issue a new charger, which they did after not being able to resolve the problem. The charger arrived within a few days from China with full tracking so I could see where it was.
May e-mails were all answered within 24 hours.
I would definitely buy from this company again, great communication.
The product is great very compact and comes in a carry case.
Would definitely recommend without a doubt.

Dieses Unternehmen ist von einem anderen Stern! Kommunikation top, Empathie top,Problemorientirung top, obendrauf schnell wie der Blitz!
Support-Team wie man sich nur wünschen kann!

When I received the product (x40 turbo), it turned out really good and I really liked it as it was the ONLY ONE I could find that charges 3 in 1 with 25W data charging for the phone, as well as being extremely portable and foldable, which is very innovative. Then, after a few months of perfect use, the watch charger broke and I reached out to their support team, who handled the scenario very well, and allowed me a replacement, which arrived ONLY AT MOST A WEEK after I shipped it out, which is very fast in my opinion, and they also reimbursed the shipping fee, so all ended well. Their service is flawless, and despite breaking, their product is also very higher quality and very innovative,

Genuinely great product and even better customer service. Would 100% recommend the X40 Turbo.

Charger port has a glitch. They refuse to exchange it and demands a Video. As this glitch comes and goes during charging it would demand a timelapse or something.

I bought the magnetic charging stand for my iPad Pro and it was great. Unfortunately, apparently the iPadOS 26 update broke the charging feature. Not only did Kuxiu replace the stand for me, but when that one didn't charge the iPad Pro either, they shipped me a replacement charging unit which only required removing four screws and swapping the charging unit. (The first stand did not have the ability to replace the charging unit.) Thanks to their excellent support, I now have a fully functioning magnetic charging stand for my iPad Pro again.

I purchased an IPad magnetic stand. Despite the usual and straightforward return promises, I have been unable to return the item never mind get a refund. After having to provide all sorts of photographic evidence (!) I have since been sent a return code and a return FedEx label both of which have been faulty. Not sure why this has become such an arduous and complicated process. PS. I have altered my rating above - from 1 to 3: They sorted out the return. It was a difficult and time consuming process but they were very courteous and ultimately helpful.

Bought a x40 turbo a month ago, worked perfectly and some days ago watch charger stopped working.
Wrote to customer support, done few tests and then they replaced with a new one.
All perfect and working new one
Great customer care so appreciated

So I purchased their 3 in 1 charger. After setting everything up with the included charger, I experienced that it was faulty with the charging part for my Airpods. I tried different set of airpods from family and friends, all with same issue. It kept turning on and off. I contacted Kuxiu. Here the problems began. You're mostly responded to by something that seems like an Ai. They keep making me send pictures, videos and trying different things. I tried to do all the said things, but without solving the issue. After a lot of writing back and fourth I demanded a repair, new unit or refund. They just kept asking for more and more pictures, videos etc.

I think it's a solid product if it worked, but with this costumer support and way of treating costumers, ill give it 1 star.

10/10. I bought the X63 3-In-1 MagSafe Foldable Magnetic Wireless Charging Station and the X53 Ergonomic Laptop Stand with Built-in 8-in-1 Hub. The quality of both products is excellent - both products are extremely strong, durable, and sleek. The design is smart, both products are compact and foldable, and the 8-in-1 hub on the laptop stand is extremely smart and convenient. I had trouble using the laptop stand and I reached out to their customer service. They were SO responsive, extremely helpful, and provided very clear troubleshooting directions. I didn't realize that the laptop stand needed to be powered to operate and that I had to use the Kuxiu USB-C cord to connect the hub to my laptop. Easy fixes! Premium products and service.

Loving the product, its good price & great quality.

Had some issues with delivery company, Kuxiu customer support helped me resolve those issues super fast, good experience overall.

El power bank me ha encantado y me facilita mucho los desplazamientos para tener siempre cargados mis dispoitivos. Además el servicio de atención al cliente que ha ayudado a resolver todas las dudas de forma profesional , rápida y eficiente.

最近在 KUXIU 購買了一組行動電源與充電座，選擇的是非常有質感的金屬橘色款，實際拿到產品後真的非常驚喜。整體外觀設計簡約又精緻，金屬質感非常好，看起來時尚又有科技感，放在桌面上不只實用，還像一件漂亮的配件。做工細節也相當到位，手感扎實、質感高級，完全符合甚至超出我的期待。

除了產品本身表現優秀之外，KUXIU 的客服服務也讓人印象非常深刻。在購買與詢問過程中，客服回覆速度非常快，解答清楚又專業，讓人感到非常安心。更難得的是客服的態度非常貼心、溫柔且有耐心，整個溝通過程都讓人感到被重視與尊重。

現在每天都在使用這組行動電源與充電座，充電穩定又方便，使用體驗非常好。整體來說，無論是產品品質、設計美感，還是客服服務，KUXIU 都是一個非常值得推薦的品牌。如果正在尋找質感與實用兼具的充電產品，我真的會很推薦 KUXIU。

I recently purchased a power bank and charging stand from KUXIU, and I chose the metallic orange version. When I received the product, I was genuinely impressed. The overall design is minimalist yet elegant, and the metallic finish looks premium and stylish. It has a modern, tech-inspired aesthetic that makes it not only functional but also a beautiful accessory on my desk. The build quality is excellent, with solid craftsmanship and a satisfying feel in hand. It truly met—and even exceeded—my expectations.

In addition to the product itself, KUXIU’s customer service was outstanding. During the purchasing process, I had a few questions, and the support team responded very quickly. Their replies were clear, professional, and helpful, which made the entire experience smooth and reassuring. What impressed me the most was their attitude—extremely kind, patient, and thoughtful. The communication felt warm and sincere, which is something you don’t always find in customer support.

I have been using the power bank and charging stand every day, and the charging performance has been stable and convenient. Overall, the combination of excellent product design, high-quality materials, and exceptional customer service makes KUXIU a brand I would confidently recommend.

If you are looking for charging accessories that combine functionality, reliability, and stylish design, KUXIU is definitely a great choice. Highly recommended! ⭐🔋