kubdirect.co.uk Anmeldelser 

Svar fra kubdirect.co.uk

7. juli 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you were pleased with both your product and the delivery. It's great to know everything met your expectations.

We really appreciate you taking the time to share your experience and hope to welcome you back to Kub again in the future.

Kind regards,
Kub Customer Care

Svar fra kubdirect.co.uk

7. juli 2026

Hi Anna,

Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your recent experience, particularly as a returning customer.

Having reviewed your order and our correspondence, we'd like to clarify a few points for anyone reading your review. The mattress we dispatched was the size that had been ordered. After the order had already been shipped, you contacted us on 15 June to let us know that the incorrect size had been selected during checkout, describing it as "an error at the checkout on our end." We replied the following day and advised refusing the delivery so it could be returned directly to our warehouse, which is the quickest way to resolve an order once it has already been dispatched.

We completely understand that mistakes can sometimes happen when placing an order, whether that's selecting the wrong size or colour. When they do, our priority is always to help our customers resolve the issue as quickly and smoothly as possible.

Following this, you placed a replacement order and asked if we could expedite the delivery, as your daughter needed the mattress urgently. We requested that this be prioritised by our warehouse. Unfortunately, during this period our warehouse was operating with reduced staffing levels, which affected both the processing of returns and the dispatch of some orders. While this was outside our normal service levels, we appreciate that it was frustrating.

Although the original order was dispatched exactly as it had been placed, we wanted to resolve the situation fairly. We therefore processed a full refund for the original order, including the £9.99 express delivery charge, once the return had been received.

We're sorry that this experience has left you feeling unable to recommend Kub. However, we do feel it's important to clarify that the original mattress was supplied exactly as ordered, we responded to your initial enquiry the following day, advised the quickest solution once the ordering error had been identified, refunded the express delivery charge in full, and worked to resolve the matter throughout.

We appreciate your feedback and hope your daughter is now enjoying her new mattress.

Kind regards,
Kub Customer Care

Svar fra kubdirect.co.uk

7. juli 2026

Hi,

Thank you for taking the time to leave your review. We're very sorry that your order did not arrive as expected.

Having investigated what happened, we can confirm that this was due to a supplier packing error, where only one of the two mattresses was dispatched. Our supplier has acknowledged the mistake, passed on their apologies, and has confirmed they are reviewing their processes to help prevent this from happening again.

As soon as we became aware of the issue, a replacement mattress was arranged. We understand that, by the time it was due to arrive, it was no longer required and you chose to refuse the delivery.

We believe it's important to resolve situations like this fairly. As a result, we have processed a full refund for the returned second mattress, along with a refund of the express delivery charge. If any product is not received, we will always work with our customers to put things right as quickly as possible.

We appreciate that this caused unnecessary stress during an already busy time, and we're sorry that your experience didn't reflect the high standard of service we aim to provide.

Kind regards,
Kub Customer Care

Svar fra kubdirect.co.uk

17. juni 2026

Thank you for your lovely review!

We're delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that you're pleased with your purchase.

Thank you for taking the time to share your experience. We really appreciate your support and hope to welcome you back again in the future.

Kind regards,

The Kub Direct Team

Svar fra kubdirect.co.uk

17. juni 2026

Thank you for your wonderful review!

We're delighted to hear that your order arrived ahead of schedule and that you found the assembly instructions clear and easy to follow.

It's especially great to hear that you're finding the chair so comfortable – that's exactly what we hope for with our nursing chairs.

Thank you for taking the time to share your experience. We really appreciate your feedback and hope you enjoy your chair for many years to come.

Kind regards,

The Kub Direct Team

Svar fra kubdirect.co.uk

2. juni 2026

We are sorry to hear that you felt you had not received a response. However, we can confirm that we replied to your email on 27th May 2026 and addressed all of the questions raised in your enquiry.

If you have not received our response, please check your junk/spam folder, as occasionally our emails can be filtered there.

If you still cannot locate our reply, please contact us directly and we will be happy to resend it.

Kind regards,

Kub Customer Care Team

Svar fra kubdirect.co.uk

20. mai 2026

Hello,

Thank you for taking the time to leave your feedback regarding your recent Tuff Tray purchase.

We are very sorry to hear that the product did not meet your expectations and that you were disappointed with the quality. We always want our customers to be happy with their purchase, so we are sorry to read this.

If you were unhappy with the item, we would have really appreciated the opportunity to help resolve the issue for you directly. You are always welcome to contact us at customercare@kubproducts.com and we will always do our best to find a suitable solution.

In regard to the branding, many of our trays are manufactured without visible company logos as they are designed primarily for practical educational and play use.

We genuinely value your feedback and would still be happy to discuss this further with you if there is anything we can do to help.

Svar fra kubdirect.co.uk

17. apr. 2026

Thank you so much for finding the time to leave us a review, super pleased we could help you!

Kind regards,
Kub Customer Care

Svar fra kubdirect.co.uk

Oppdatert: 17. apr. 2026

Hi there,

Thank you for your feedback, and we’re very sorry for the frustration and concern this situation caused.

We can confirm that we have refunded the express delivery charge for your order. We’re also pleased to confirm that the cot has since been delivered.

To clarify what happened, we did respond to your emails at the time, and unfortunately your order was affected by a temporary stock shortage in our dispatch warehouse. To resolve this as quickly as possible, we arranged for replacement stock to be sent directly from the manufacturing warehouse so we could process your order and dispatch it on an express service.

Now that everything has been delivered, we truly hope this resolves the issue for you and that the cot is working well for your little one. We’re very sorry again for the inconvenience caused and appreciate your patience while we put things right.

Kind regards,
Kub Customer Care

Svar fra kubdirect.co.uk

3. apr. 2026

We’re really pleased to hear that your order arrived promptly — that’s exactly the experience we aim to provide. We appreciate you taking the time to share your feedback and hope to help you again soon.

Svar fra kubdirect.co.uk

27. mars 2026

Thank you so much for your lovely review!

We’re delighted to hear how happy you are with your cream rocking chair and footstool — especially that smooth gliding motion and reclining feature. It’s great to know it’s being enjoyed by the whole family (sounds like your dad has claimed it too! 😊).

We really appreciate your kind words about the quality, delivery, and value — it means a lot to us.

Thank you again for your recommendation!
— The KUB Team

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for taking the time to leave such a lovely review for Kub Direct.

We’re delighted to hear you’re enjoying your nursing chair and that it looks great in your daughter’s nursery. It’s also wonderful to know the rocking stool is making those overnight feeds more comfortable — that’s exactly what we designed it for.

We really appreciate your honest feedback on the fit as well; comments like this are genuinely helpful for other parents when choosing the right chair for their space and comfort.

Thank you again for your support and for sharing your experience.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for your lovely review and recommendation.

We’re really pleased to hear you found the website easy to use, appreciated our prices, and were happy with the speedy delivery. Positive feedback like this means a lot to the whole team at .

Thanks again for taking the time to share your experience.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for your great review.

We’re delighted to hear you’re pleased with the quality of your chair and that it arrived quickly. It’s wonderful to know you feel it offers great value for the price — that’s exactly what we aim for at Kub Direct.

Thanks again for taking the time to share your feedback.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for your lovely review.

We’re really pleased to hear you’re happy with your rocking chair and the service you received from Kub Direct. Your feedback means a lot to the team.

Thanks again for taking the time to share your experience.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for taking the time to share such a thoughtful review.

We’re really pleased to hear the packaging, tracking updates, and overall experience helped put your mind at ease — we know ordering from a new company for the first time can feel like a big step. It’s wonderful to know your chair arrived exactly as described and that you found the best price too.

Wishing you all the very best as you prepare to welcome your newborn, and thank you again for choosing Kub Direct.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for your lovely feedback.

We’re so pleased to hear you absolutely love it — comments like this really make our day at Kub Direct.

Thanks again for taking the time to leave a review.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you so much for your wonderful review.

We’re really pleased to hear you had such a positive experience with our customer service team. We always aim to make things as quick and easy as possible, especially when returns are needed, so it’s great to know this came across.

We truly appreciate your kind words and your support of Kub Direct.

Svar fra kubdirect.co.uk

17. feb. 2026

Thank you for your feedback, and we’re really sorry that your order didn’t arrive within the expected timeframe, especially as it was a gift for your grandchildren.

We completely understand how disappointing this must have been, particularly after selecting Express Delivery. While we always aim for deliveries to arrive as promised, we appreciate that delays can be frustrating when timings are important.

As an apology, we have refunded your Express Delivery charge.

We’re pleased to hear the item was appreciated once it arrived, and we truly value you taking the time to share your experience. Your feedback helps us continue improving both our service and communication at Kub Direct.