KUARIO B.V. Anmeldelser 

I moved to a new country and was required by immigration to print some legal documentation - a Kuario printer was the only printer available to me at the time.

In order to print anything, I had to set up an account and add a minimum of 5€ to my wallet. Initially I tried to do this via methods such as google pay or mastercard - all of which were apparently viable methods according to the app, however these all failed with no explanation given. The only method left to top up my account was via paypal, which incurred an additional charge, but because of the situation I was in I paid the extra money and the transaction went through. I printed the documents I needed and left my account open with money still inside in case I had further need of it.

A few months later, I left the country, having not used my account since I first arrived and therefore attempted, via the Kuario app, to refund my money (4,70€). I would have to pay 0,50€ by way of transaction fee, which I was happy enough to do given I would be receiving most of the money back. However, even after several attempts, refunding through the app failed. I took to contacting their refunds email and received an automated reply within seconds informing me that I can try getting my refund through the app - the same way I had JUST tried.

This email also mentioned that should I wish to submit a transfer request with them, an administration fee of 2,50€ would be taken, which would make the entire effort of refunding such a small amount pointless.

I have emailed again, to no response, and cannot find a contact number anywhere. The process of receiving a refund should be simple but Kuario makes it into an endless obstacle course. It seems to me that they wish to wait until 12 months have passed (since my initial transaction) so that they can keep all of the money.

Absolutely zero transparency.

Also ich benutzte die Kuario App bisher immer wieder. Ich habe auch ein Guthaben dadrauf. Jetzt wurde der Druckerservice von Digitexx Köln unerwartet an der Universität zu Köln beendet. Ich kann also nicht mehr drucken/kopieren/scannen. Kuario will allen ernstes für die Rückerstattung des Guthabens eine Gebühr einbehalten obwohl die Dienstleistung eingestellt wurde. Kuario kann mir auch keinen alternativen Standort nennen zum Verbrauch des Guthabens.

Paid to print several documents through the service, the printer gives up after about 1/4 of my order and a message on the screen pops up. They claim that my remaining documents could not be printed and that I have now received a credit from the company for the remaining documents.
I can either create an account and have the credit deposited there or enter my email and get a gift card for the amount. I choose the gift card as I do not want to create an account for the service that I’m currently using as a guest.
When I receive the email with the gift card, they claim that I need to create an account in order for me to use the gift card. Why even give me the option of a gift card if I will have to create an account regardless?

I am dissatisfied with this and choose to write to support where I request a refund for the remaining 3/4 of the documents I did not get printed. The support agent repeatedly claims that it is IMPOSSIBLE to refund the unredeemed gift card and that even if I create an account and credit the gift card, they will refuse to refund the amount.
This is despite the fact that they claim that this should be possible in the FAQ section of their website.

Kuario’s solution to my issue reads as following:
”We recommend to register for an account when you try to print again. In that case you can topup the balance with your bankcard and any remaining balance can then be refunded to your bank account.”

I read this as; Spend more money and potentially have some of the new money refunded if you happen to spend too much.

Suffice to say this is not an acceptable solution.

I’ve used this service several times and not had an issue but now I really don’t want to again. This is no way of handling a customer who hasn’t received the service they paid for.