Krakow Direct Anmeldelser 

This company is shameful.

They were very happy to take our money for a tour. Pick up at 7.30am, changed late the day before to 5.45am. Very inconvenient but okay.

Then on the day it becomes clear they have not actually got us tickets and there is a 2.5 hour queue we need to wait in to get the tickets. Then because we got tickets on the day, a 3 hour wait to enter the museum. So 5 hours wasted effectively because they greedily took our money without actually having tickets to sell.

The offer of a free lunch was offensive for the complete waste of our time and the contempt in which we were treated.

Be very careful about this company. For us it was effectively a very expensive taxi service.

My experience with this company was disastrous. I booked in advance for an 8:00 a.m. tour of Auschwitz. I asked the day before if I could change to an afternoon tour of Auschwitz. I was offered a 2:20 p.m. tour. I accepted and ended up in a pointless salt mine, with 50 floors to descend on foot and 4 km of tunnels to explore. When I got back to the hotel, I asked for a refund. Krakow Direct offered me a 4:30 a.m. tour of Auschwitz instead, which I declined.
Run away!

We paid over €500 for a disaster trip to Auschwitz! Our original tour operator cancelled on us last minute so we booked with Krakow Direct through our hotel. We had to meet at 7.30 am 1km away from our hotel, the driver Jay was really lovely-the only highlight of the day! We arrived to Auschwitz at 8.40 am only to join a queue that we waited in for over 3hrs (in 30° heat!), when we got to the top of the queue we were told that the next English tour was at 2pm- 2 more hours of waiting!!! So after 5 hrs we headed off on our tour, we were literally frogmarched around, it felt very insensitive- literally like walking on graves. We decided not to go ahead to Auschwitz 2 and had to wait another 2hrs for the bus to return us to Krakow (1hr drive away). All in all about 12hrs of time spent badly. Would not recommend at all. None of the correspondence gave any details that we would have to wait, I wrongly assumed that by booking through the company that we were buying tickets for the tour but no they are just drive you there and back, they purchase your tickets for you after an extremely long wait.

Pawel took four of us a very informative drive to Zakopane today. Very pleasant company.
The reason I have only given four stars is because I felt that the town and even worse on top of the ridge, after the lovely funicular ride, was so commercial. This certainly wasn't advertised as being so commercial.
It disapated the pleasure of visiting such beautiful scenery around. The restaurant Pawel recommended was very good thankfully.

We used Krakow Direct for transfers from and to the airport and found the service to be first class, the drivers were very friendly. Our flight arrived one hour late but our driver was still there to pick us up
This is the third time I have used this company and never had any problems.
I would definitely recommend them.

Booked a transfer from the airport, but the driver didn't wait. We were 3 minutes over the hour from landing to getting to the meeting point, a very slow passport control process. No attempt to contact me, either to see if we were on our way or they had decided to leave us in the lurch. Feel scammed.

We did the shooting academy, auschwitz-birkenau and salt mines via krakow direct. Shooting range we did private, others shared.

All pick ups from hotel.

Very easy and convenient. Lovely, helpful drivers, especially Walker who was just an extra helpful guy. Cuts down on queueing and you can choose English guide.

Just a great all round experience. Highly recommend.

We booked them from and too the airport. Both drivers were lovely. Comfortable vehicles and helpful, friendly drivers. I wish I had known that I could have booked other outings with them. Totally trustworthy

We booked a trip to the Salt-mines and we’re given a pickup time of 8:30. This was then changed to 7:30 at quite a late stage.We tried to get hold of someone by email and text to no avail. So we had to go with the earlier slot. It did in fact suite us as we had an another drive around Krakow. However it is not appropriate to just change timings to suite yourself and then not engage with explanations or ignore people when they try to contact you.

We arranged a trip to Auswitch with KrakowDirect. The driver was very good and helpful.
However, the big negative was that we paid extra for the snack box lunch but this was never provided, we simply didn't get it.
We emailed the company twice to ask them to refund the extra money we paid them for the optional lunch but they never even bothered to reply.
So, our advice would be to never order the snack box lunch from them on your trip

4 days in Krakow me and my 2 boys did the full Austwicz tour. Our guide was Jack who was so knowledgable and super helpful. The day was long but such a great experience. Thanks Jack

We are just back from 5 fabulous days in Krakow. we decided to visit Zakopane/thermal baths. We went online and booked through "get my guide". What we didn't realise was we only booked transfers to and from Zakopane. The "get my guide" website isn't great and its pretty misleading, BUT the details are there and we, like many others didn't pay for what we thought we did. I feel like most of the negative comments referring to this as being a rip off, are because people don't read the booking details (like us) when they initially plan/book the trip. There is no doubt about it that the website (which isn't anything to do with Krakow Direct by the way) is awful and needs to be better, but i feel like common sense needs to be applied. Paying £99 for two people going almost 2 hrs away, with thermal baths, cable car tickets, spending a full day there and then back is very cheap. Looking back i wasnt surprised that we'd not actually booked and paid for the full experience.

We were lucky enough to be picked up by "Jack" the morning of our trip. He kindly, and very patiently sat and explained that what we'd booked wasnt the full tour and explained that we can purchase tickets in Zakopane for the cable cars/thermal baths. He was so polite, very friendly and was chatting to my husband on the way there giving him lots of facts/knowledge on Poland/Krakow. When we got to Zakapone he helped us select the correct tickets for cable cars and thermal baths. Without his his help, this would have been very confusing!

We had the best time ever in Zakopane and we cant wait to go back. THANK you so much Jack, you were fabulous and we really appreciated your help. You are a credit to Krakow Direct.

Booked what was advertised as an all cost included trip to ZAKOPANE THERMAL BATHS but were advised when we got there that some of the activities had an extra cost . When we called the agent at Krakow direct we were told that they had been in touch with the baths and had our tickets amended yet when we went to leave we had a bill to pay and the baths advised they hadn’t spoken to anyone . Called and emailed with no response from Krakow Direct. Would not recommend this company. No customer service and agents don’t have any information on the packages they are selling .

We were late leaving Krakow and did not have a tour in Birkenau because we only had 10 minutes there.

The tour also included an old town evening tour which, we did not visit all the stops on the itinerary.

SCAM

YOU ARE PAYING TO GET A TAXI TO AND FROM

NOTHING IS INCLUDED

AVOID

Well, where do I begin?

The Salt mine tour was a slick and enjoyable trip and I thank Krakow Direct for this.

The Auschwitz tour was a complete and utter disappointment. The pick up was delayed by 1.5 hrs. By the time we had picked up everyone else along the way (which was unknown to us) we finally arrived at Auschwitz at circa 3.00pm.
The guided tour, which we had paid extra for was with a group of approximately 40 people. We had audio through headphones but if one spent just 2 minutes looking at something or taking a few moments to contemplate the horrors of the place sound was lost and the group disappeared. I found myself trying to listen to the guide in the following group just to gather some knowledge of the exhibits and locations. Honestly, we were literally frogmarched for the entire visit with not a single moment to stop and reflect.
I was actually quite heartbroken because having read and learned so much about the place I had genuinely hoped that it would all come alive for me and I wanted to be emotionally affected. It was just a complete and utter waste of time and after the daylight disappeared the only and actual accommodation block we visited was in complete darkness. The guide couldn't wait to get in her car and go home.
I will go back one day but in my own time and at my own leisure.
My advise is that if your wish to visit Auschwitz then please do it under your own control. It is unacceptably commercialised in my opinion and fails to provide the experience that I imagine, most people are looking for.
I and my friends were sorely disappointed with the whole experience.

When I made my reservation for the Auschwitz tour, they told me a day in advance that I needed to be ready at 6:00 am. We were meant to enter the museum at 7:30 am, but they failed to purchase our tickets, so we had to wait in queue to do so. At last, the tickets for 9:45 were located.
The museum's tour guide was the one highlight of the trip.

Booked a private transfer to Auschwitz - Birkenau where we joined a small group for the tour. Our driver was excellent - he was friendly, informative and professional. Tour guide was very good, did not feel rushed despite lots of visitors.

My wife and I visited Krakow last week and booked a one-day tour of Auschwitz and Salt Mines. Please be aware that you're basically paying a company to bus you to the sites and organize a group tour. I assumed we were paying for hotel pick-up and drop-off, given the overall cost of over 100 euro a head. However, we were dropped off at a location about a kilometre from our hotel, in the rain!