KOVI Fabrics Anmeldelser 

I paid for my samples They never came They always sent an email asking if I received them. I called them 4 TIMES They always promised to send them but never did They are crooks I think it is run by 1 guy and no employees. Impossible to reach Alway sends to voice mail and they never call you The one guy Yuri called and left a message I called his cell and told him my woes. He said he would send my samples that day and refund my money too Never happened! Also he said they were headquartered in Minnesota I just read on FB that they are located in Grandville, Michigan. Something fishy going on here.

They have a huge, well organized selection, availability of free fabric samples, expert consulting and quick delivery. Top notch company. Especially appreciate the help and humor of Dirk!

Absolutely beautiful fabric and the quality was amazing, especially for the price. Yes, shipping was delayed due to COVID19, but this is not something that can be controlled. Love, love this fabric!

Great customer service. I sent a picture of the old fabric. A Kovi representative made great suggestions, sent samples, and we then placed our order.

I was making a padded cornice for a guest bedroom but was hesitant to order fabric online. I found the perfect Kovi fabric and ordered a sample which never arrived. I contacted customer service, and Augustina Vega was EXTREME!Y helpful. Not only did she send the fabric within 2 days, she even initiated follow-up to be sure I was satisfied. The fabric is beautiful, high quality, and exactly as pictured. What a pleasure to deal with a company that offers quality merchandise and old-fashioned customer service!

Awesome and quick service... They also check up with you to ensure you received and are happy with your purchase

Stay far, far away from this company. I ordered fabric and paid for it and then they sent me an email stating they would not be able to fulfill the order. However, rather than returning the payment, they kept it. I have asked Paypal to request a refund since they did not automatically send it. I am also retaining a lawyer. I wish I had read the reviews prior to ordering.

I have used Kovi Fabrics for over a decade. They have supplied samples at no cost for draperies, upholstry and special projects. Their return policy is excellent! I can find so many alternatives in their site it stimulates new ideas. This is not a fly by night website. They are an excellent vendor with a great team!

The website is impressive, but the company is horrible. I picked out a fabric, and the photo and the description were exactly what I wanted—aqua and beige. But, when the fabric arrived, it was navy and beige. Believing Kovi’s claim that satisfaction is guaranteed, and my money would be refunded if I wasn’t satisfied, I contacted the company by email. (Just try getting someone to answer the phone number they give you. I dare you.) After some effort on their part, trying to get me to order some other material in exchange, I said that I just wanted my money refunded. (I wanted to return the unusable fabric, but was told it wasn’t necessary.) I did order and pay for two new fabric samples to be sent to me. They didn’t come, and they didn’t come. After several emails telling them that I still had not received my samples (or my refund), an envelope finally showed up. But, with only one sample fabric. Months later, I have yet to receive the other sample or the refund for my fabric order. Stay far, far away from this company.

I ordered fabric from this company on November 12, 2019. Prior to placing my order, I requested a sample which I received. At the time I requested the sample and at the time of the order, I asked the order taker to check whether they had the yardage I requested in their warehouse. I even put a hold on the yardage (I thought). I was then put on hold while the person went to double check. He returned to the call and assured me that the fabric was in their warehouse. Two weeks after my purchase, the fabric had not been received. For over a week, I called this company every day and received no return call. I emailed them and received no response. I finally received a phone call on 12-3-2019 (after I left a message that I would be requesting a refund from my credit card company). The person who spoke with me finally told me the fabric was on backorder until 12-31-2019. I was never told this at the time of the order and no one ever called me after I placed the order to tell me the order was on backorder.
It is my belief that this is not a real company. That this is a side gig for something with a full time job and there is no customer service. I have requested a refund on my credit card for this purchase. BEWARE OF SHOPPING FROM THIS COMPANY!!! I have all the paperwork to back this up – the order confirmation, the fabric sample etc. . BEWARE OF THIS COMPANY!!! I have put in a complaint to Better Business Bureau

WARNING: Do not waste your time ordering anything with this company! They are deplorable. Nonexistent customer service. Try googling them and you can read for yourself what others have experienced. Abysmal!!! Just disputed the charge with my credit card company, but spent HOURS trying to get in touch with Kovi and figure out the status of my order. Save yourself time and money by dealing with a reputable fabric supplier!!!! NOT KOVI!
PS: I had to give them one star, but they really deserve ZERO

Just awful. Ordered samples that never arrived. Then tried to contact customer service to find out what happened. Customer Service is basically non-existent. It's a voicemail box and you never get a return call. Do yourself a favor and don't ever order from this company. I'm not even sure they really exist.

I have ordered many fabric samples and large amounts of three different fabrics from KOVI. All the fabrics were flawless and the amounts measured correctly. I have also talked with their representatives as well as emailed and chatted. Very good customer service in all formats. So disappointed that other customers have had lesser experiences. I will continue to order from KOVI.

Ordered a swatch which was 4x4 inches even though the pattern is 12 inches across. The website says the swatches will encompass the entire pattern repeat. The colors worked so I ordered the fabric. When it came in, the dye lot was MUCH darker and did not work in my room. I called to return and was told to fill out a request online, which I did. The website said I would receive a call in 24-48 hours. Never heard from them. Over two weeks later, I was having a “chat” online with a rep and they left me waiting for 45 minutes with no response. Terrible company. Luckily I only ordered 3 yards of fabric but I intended to order other fabric. Now I will go to a legitimate site for my upholstery needs.

My recent experience (5/2019), with Kovi Fabrics --- EXCELLENT !!! No, I am not on their payroll, nor any compensation, nor a family member, nor a friend -- just a regular person trying to find some outstanding fabrics for several projects in our home. I did a lot of research of fabrics and found that Kovi Fabrics has many beautiful and high-quality fabrics, as well as a skilled, friendly, and knowledgeable staff to compliment their fine fabrics. A GREAT FIND!! Do NOT let some of the reviews deter you from looking at their fabulous fabrics, getting samples, and interacting with their customer-oriented associates.
Best regards,
Marge Krug (San Diego, CA)

Kovi Fabrics is a company that does not honor its word. I have been given the run around from them about a fabric return. They sent me something that never matched the photo. The color was off.
Never do business wth these people. I am stuck with fabric that can't be used for my project.

I have been trying to reach them for last 72 hours. Their system crashed when I placed my order and I couldn’t tell if the transaction went through. I have called upwards of 15 times and have the opinion that their “customer service” line doesnt exist and that they never answer their phones. I have left numerous messages saying this is time sensitive and I need a call back. I will never do business with them again.

CUSTOMER SERVICE IS A USELESS ENDEAVOR . I TRIED CALLING ONLY TO ALWAYS GET WE'RE ALL BUSY LEAVE A MESSAGE. I DON'T PLAY THAT GAME. SO, I TRIED ON THE COMPUTER , I'M STILL WAITING FOR ANY RESPONSE , FOUR DAYS LATER !!! HOW HARD IS IT TO RESPOND ? AS A FORMER CUSTOMER SERVICE REP I KNOW, FOR SURE, IT IS NOT.

Bait and switch - Kovi sent fabric that did NOT match the photo or description online. It took a ridiculous amount of time and complaint to get the order refunded. After being told that I would be reimbursed for the return postage, there was a repeat of their runaround routine. Eventually they told me they WON’T pay me back for returning their ‘mistake.’

Kovi fabric is not a real company even though I got my money back. They do not have any inventory. a poor estimate when orders are being delivered. One man dirk customer service. If that’s really his name. No real offices a mail order box in several residential areas. If you have a project you want done go to a real company. Decorators best Kravet zarrins joes anyone but kovi pay more but get your fabric.