koombiyodelivery.lk Anmeldelser 

⭐☆☆☆☆

Absolutely unacceptable service🤮. My package was delayed for days, and instead of delivering it correctly, it was sent to the wrong location due to your own error. What made the experience even worse was the complete lack of communication. I repeatedly called your customer service, but my calls went unanswered and no one bothered to provide an update or explanation.
A delivery company is expected to be reliable, accurate, and responsive. Unfortunately, Koobiyo Delivery Service failed in every one of those areas. Customers should not have to waste their time chasing a company just to find out where their own package is.
This was one of the most frustrating delivery experiences I have ever had. I sincerely hope the company improves its operations and customer support because the current level of service is far below what customers should expect. Based on my experience, I cannot recommend this service.

worst...and lying..and worst

Worst delivery service in sri lanka
I think sri lankan postal service is better than them..
Dont ever use their service if u want to deliver parcel urgent..🤬🤬🤬🤬🤬

I am writing this after extreme frustration on customer service, branch managers on mishandling the issue
The issue on this is- ⁃ One parcel delivered but not marked correctly but the other one marked delivered was returned to me few days back. ⁃ The branch have incorrectly marked both parcels (not my mistake on entering incorrect information as the barcodes and customer details in the system & waybill sheet matches- crosschecked by the branch manager itself) - I wasn't aware of the parcel which got returned as I didn't receive any call, parcel update message or emails. ⁃ Since it was branch mistake I request a refund. ⁃ The issue representator is not answering calls/msgs. -I raised an email for the branch manager and issue coordinators and not even a single reply (been a week).
It's been almost 2 weeks since this issue is created. The issue handler Dewmini, she only checks on the issue when I call her, doesnt answer calls, doesn't respond to my messages and purely irresponsible,
Atleast they should be replying to emails and no! What sorta hierarchy or management do you have? What sorta system workflow do you have? Are you people sitting on a chair and waving duties? If you don't have time to reply to inquiries why do u even have these people onboard to waste everyone's time?

I have handed over to their Neluwa office yesterday evening around 4 pm and received it today by 1.00 PM

Worst delivery service I’ve ever experienced. The parcel was not picked up on time and there was no proper update or follow-up.

Customer service was a complete waste of time. Calls were redirected repeatedly, agents were rude, and no one took responsibility or provided a solution. It genuinely felt like customers are not valued at all.

I would not recommend Koombiyo Delivery to anyone who expects basic professionalism or accountability.

Do not ever take the service of this shitty company as they never deliver the packages on time and I have been almost waiting for 1 week to receive my package and I have been calling calling and nobody is taking the responsibility and still I haven't get the package...
I wouldn't ever recommend this shitty company to anybody and they are not Kumbiyo... They are snail... Even worst than snail... Charging hell of lot of money from customers but never deliver the product at all.

One of the shittiest service I ever received from a courier company

Worst delivery service I’ve ever experienced.
Order No: 56813871 – Ambalanthota branch.

The rider never answered calls and kept passing responsibility to others. Customer service was extremely poor and unprofessional. They kept lying about the delivery date and failed to deliver on the promised day.

Customers are treated with zero respect. Very disappointing service. I do not recommend Koombiyo Delivery Service.

Worst worst worst delivery company i ever see 🙏🙏

"Kurunegala branch eke service eka hariyata nehe. Pick up request dunnath, ekata response ekak nehe. Kisima gank nethi company ekak wage thiyenawa. Highly disappointed with this unprofessional service."

Really dissatisfied. So many very bad experience. Very bad customer service
No top level people to take desison.
Lot of time agent doesn't answer the phone calls when they put issue tickets. Really dissatisfied. Very irresponsible.
Can't trust workes
Rider are having very bad manner
Pls consider all these.
We have really bad experience

We are as GDL Trading work with koombiyo delivery service almost 05 years . we confirm that They have always make suportice and trustworthy Service. No any bad experience with them.as well as the covid period got on time delivery and timely payment . after joing with Temu majority of the customers who made the orders with carelessness and ignorance caused the delay in delivery.after withdrawing with the Temu no such problems with their delivery system .if ther's issues (customer reschedule , no phone answer, customer out of city, customer unable to pay same day) with customer take more than 03 days ,if thers no issues with customers within 02 days deliver .I put this not as a client asked with the customers . If a client deliver qualitative and genuine items i recommend koombiyo delivery service .

The worst delivery company I ever dealed with.Customer service is good for a primary kid. My order is delivered to a wrong address and still waiting for it. Once it rescheduled my order and after so many attempts I was able to take my order back. Delivery guys aren’t answering phone calls. It’s better to take their phones and give them a map of Sri Lanka.Anyway if you see this never hand over your parcel to this company. It’s better if you walk with the parcel and give it for receiver.If you are waiting for your parcel,thank you for your patience. Maybe you won’t be lucky enough to see it again.

THE ESTIMATED DELIVERY TIME WAS 2025/05/14 BUT THE DELIVERY NOT YET ARRIVED THIS DELAY WAS NOT COMMUNICATED AND CAUSED DISTRUPTION

This is the worst delivery company ever if I could give a lower rating than one stars I would gladly give a minus rating. They never deliver on time I had to call them n go behind them n beg for them to deliver my packages even in calling u have to be on hold for more than 30 minutes just to get an agent and even the agents are clueless and pathetic they are pathological liars lying about order I called 4 days just to tell them to send my orders in total I had to be on call for more than 2 hours and each day they lied telling we will send it today n all each day it's a new lie and when I called today I got to know that they have returned my package back to temu??? I didn't even request a return??? It's their responsibility to deliver on time and this pathetic company returns the frikkin orders , wasting our money and time n energy and the employees in the call are sooo unprofessional losers when I was complaining about them returning my order n asking what should I do now they had the audacity to cut the call like that's so low and unprofessional instead of assisting me the hung up !!!! IM very very disappointed

Very disappointed with the delivery. They handed over my order to a delivery company called “Koombiyo,” and I never received the package. No one answers the phone, and it’s been over a week. This company is full of liars and thieves. Please don’t trust them!

I paid in advance, and now I have nothing. This is completely unfair.🖕🤬🤬🤬🤬

The most unreliable service I have ever seen

From the reviews already here, i have no idea why and how these scam artists are still operational in SL!! We have paid for 4 packages in $ and were promised they would be delivered on 29/04/2025.
Today the extremely RUDE rider calls and says "there are only 2 packages, if you want, come get them or complain to whoever you want"
Can the authorities not shut this scam operation down so innocent people don't waste time and money waiting for them to deliver?
* The hotline # is not answered, the WhatsApp # does not work, emails are ignored, sales/info numbers are not answered...HOW does one contact these horrible rogues?

ලංකාවෙ තියෙන මෙලෝම වැඩකට නැති තිබ්බත් වැඩක් නැති courier service එකක් customer service එකත් ඒ වගේ branches network එකත් ඒ වගේම තමා මෙලෝම තේරුමක් නෑ phone bussy, answer කරන්නෙ නෑ customer service hotline එකේ උන් නිදිද කොහෙද line එකට එන්නෙ නැ site එකේ tracking ඊට අන්තයි සමහර වෙලාවට details මුකුත් පෙන්නන්නෙත් නෑ time, date එක්ක tracking වත් අප්ඩේට් වෙන්නෙ නැ කිසිම වැඩකට නැති courier එකක් 🤮

The delivery service is very bad.. I haven't received my parcel yet. They keep giving me excuses day after day.. They say the parcel was returned because of your own mistake.. You lose the trust of a customer.. We pay money and get the parcel but we don't receive the parcel on time.. Your service is really useless... They don't even answer any of the contact numbers you give. A very bad delivery service