Kmart Australia Limited Anmeldelser 

Kmart Australia/New Zealand is not a bad company (I am updating my review), but needs to institute changes if it wishes to succeed in the Pacific region. First, PLEASE offer express mail delivery for those that can't wait 3-5 days for standard delivery! Second, allow your Managers to allow hold and to allow pickups from your stores if low quantities of an item cause an automatic cancellation of the Click and Collect option. I had to travel 25 min from Napier to Hastings, NZ to collect my products and if the Duty Manager had not been undertanding and agreed to hold my items, I would have not had any ressurance that there would have been any merchandise when I arrived. 3) Restock your stores faster, expecially your smaller K-mart store like the one in Napier. It is always out of stock on the items I want meaning I have to drive to Hastings with a health condition.

Delivery time said 7 days because out of stock items in NZ are sent from AUS. However my package arrived in less then 48 hours after order was placed. I now understand that times will vary and 7 days actually means "Within 7 days". This is my first online order even though I have shopped at K Mart for years. A very good experience and will definitely order again.

Every time I visit the Rouse Hill Store and Jo-Anne is on the door, she is always smiling and greets everyone with a lovely smile and a welcome. Makes the whole experience "one out of the ordinary"
She is just lovely 😊😊

Impressed with the free delivery and cheap prices. Very happy with my microwave, frying pan and grater and my girlfriend was happy with the earrings I got her (removed the packaging and she thought they were a lot flasher than they cost. I wish was a Kmart closer to mebut very happy with buying online deal. Arrived quicker than I expected.

Everything I have ever bought from Kmart (everything for Uni, flatting, and first house) has carked it within a year. Air fryers, frying pans, pots, tongs, utensils, tea towels, under garments, phone accessories, you name it, I've probably bought it for my house twice.

Sure, that $4 grater seems like a steal now, but when the handle breaks off after a month and you pay for another, you may as well have bought an $8 grater from somewhere better originally.

The only props I can give, they have decent shelves/storage boxes for sale. Kind of.

The customer service is really good

Not sure why the low review, have always had good experience with kmart online. Cant get much cheaper. IF anything makes me wonder about factory conditions

Went to the Petone store on the 24 April and what an absolute shambles. Some aisles we couldn't get the trolley through as there was so much stuff on the floor or carts piled high just parked up. So many shelves just empty and a lot of the shelves didn't even have price labels displayed. However Linda at checkout was lovely. No we won't be going back.

Useless online chat service, doesn't work

Nothing special to mention about but then nothing adverse to say either.

Regular online purchases very impressive fast delivery & likewise great value for money on their product range and would rate them 5 stars all day & more if I could!
Missing 2 stars relates to excellent Anco stick vac purchase where k Mart won't stock spare replaceable batteries which are unavailable in NZ & Australian distributors can't/won't supply batteries to NZ because of Aus postal laws. - So when battery degrades & weakens the Vac becomes a throwaway vac destined for landfill! - K Mart should offer an option to purchase a spare battery with every unit sold & with each charge on full boost lasting only 12 minutes with a 5 hour recharge period, - then would expect most would purchase. Other suppliers offer spare batteries for around $50
Also unable to Post my review on K Mart website which begs the question "Why are all own website reviews so good in contrast to the bad reviews on this site?"

Toaster needed replacing so went into KMart Whangarei, found the toasters but not the one listed online as in stock. Checked my ph in-store to show the staff member who then told me they couldn’t bring them out because the shelf was too full of the plastic toasters. I then went to another staff member, an older lady, who promptly went and got a trolley load of them. 4 stars for the service and lack of staff training. I would like to give 0 for being called Karen for showing the website to the first staff member. Toaster was exactly as described.

I brought a lego set, which I would have liked have kept for collection. It arrived wrapped in a very thin cling layer of plastic only. I made a complaint only to be told, basically "too bad how sad", they don't consider it damaged, I can return to a store (Yeah right - can't guarantee the product will be stocked). One side of the box is completely crushed in. It would be nice if this could be retuned via courier and a better packed one sent out. I would not mind but a week later my other order of sheets, duvet, blanket arrived in big box, with air bags ...... What the heck. Lesson learnt - I will never buy Lego from here again - The Warehouse, ensure all items are well packed - and arrived perfect - unlike Kmart ..... As Rain man said ...... Kmart sucks!

Placed an order for an item marked as "Just landed". 15 minutes later I receive an email telling me it was cancelled because it was unavailable. The website still shows the item as available. The email explains they'll give me money back in 5 days. I lodge a query with their automated chat. No response from the chat whatsoever. It was clearly unattended.

I emailed them with my concerns. They send a cut and paste reply suggesting that the item sold out in the 15 minutes between my order being placed and the order being processed, but was restocked in the 5 minutes after that.

Basically, they are, in my opinion, operating a corporate fraud here. They accepted money for goods/services they never intended to supply, provided misleading/false information about the availability of the product and refuse to refund the money in a prompt manner.

I strongly suggest anyone wanting to purchase products from them do so in-store. Their online operation is untrustworthy.

Would be 5 stars if the store ever ever ever once in there life picked up the phone on any of there 5 lines because they dont 2 stars.

Every single time my wife and I order from Kmart online, some of the items are cancelled and refunded. This particular time was about a month after making the initial order. Every other online retailer seems to be able to have accurate stock on their eCommerce platforms - why don't you?

Even when building a cart. Adding items to the cart sometimes makes other items out of stock, only to appear back in stock when that item is removed again. This is a repeatable problem. Sometimes selecting 2 of the item instead of one makes it come back in stock. Your website is potentially irreperably broken.

I was looking forward to teaching my wife how to longboard this summer, but those items were cancelled this time. I can see that they are in stock at two stores, and the listing says "back in stock online soon".

I personally will never order from Kmart again, it's simply too unreliable, and you never actually know what you'll end up receiving.

For such a big business, you would expect their website to be up to date and work well. Their system for online orders is ineffective at best, and very frustrating for customers. If you add things to your cart that are marked as available, they will suddenly become unavailable. And it can take weeks for them to let you know a product you ordered is no longer available and refund your money.

Took 3 items in for a refund on 20/07/21, they only refunded me for 1 of the items. Have been trying to get my refund since! They don't seem to be phased that it's been a month. Worst customer service experience I've ever had.

In-store afterpay would make things so much easier, if everywhere else can do it I’m sure they can

Great products. Very affordable.