KLM Royal Dutch Airlines Anmeldelser 

Reste med KLM i Januari 2023, och blev ombokad på vägen hem - och blev utlovad en återbetalning.
Efter 8 månaders väntan så har det fortfarande inte gjorts någon återbetalning.
Enda sättet att kommunicera med KLM verkar vara via WhatsApp - och det enda svaret jag kan få där är att återbetalningen ligger i kö för hantering, och det är alltså efter 8 månader.

Disappointed with my recent airline experience. The condition of the plane seats left much to be desired; some were broken, and the front seats lacked sufficient legroom. Unfortunately, there were instances of unprofessional behavior, including inappropriate touching without my consent, from cabin staff, which led to uncomfortable situations. It's crucial for airlines to maintain a respectful and welcoming environment for all passengers. Additionally, there seemed to be a miscommunication about restroom availability, as some toilets were reserved for staff, causing inconvenience. Communication could have been better, and their assistance was lacking in some areas. I hope the airline takes these comments constructively to enhance the overall passenger experience in the future.

Well i guess i am just one of the many that booked with KLM - and didnt get any service - and in trouble because they changed flight and used their own Transavia - and i got left in trouble
I used a few hours on KLM useless website - and contacted them through phone which took me another 2 hours - and still no help

The problem for a company like KLM is that they are to big... you cant really complain.

I would advice anyone not to use them - use any other - at least remember - if you have problems they dont care !

maten är dålig , ost chipsen är dock goda och man får dryck med i travel storlek, smörgåsen är jätte äcklig dock☹️ landningen är ju sådär asså men ibland så är den super, man får dessutom mycket ben rum och man har ett litet bord framför sig 👌🏽Rekommenderar om man vill ha ett billigt flyg!

I cancelled my flight booking and was assured that I would receive a full refund. I had an initial conversation with their representative who confirmed that my money would be returned. However, after waiting for three weeks, there's no indication of any refund. It's unfortunate that KLM doesn't seem to be proactive in addressing this issue.

The situation gives an impression that the company is indifferent to returning customer's money once they've sold a ticket. Consider the cumulative interest if they withhold refunds from thousands of customers worldwide for a month. It raises a suspicion that the company may be using these unreimbursed funds to support their own financial investments.

I am extremely dissatisfied with KLM's service, and I am determined to not use their services in the future. I won't even consider visiting their website, let alone making a purchase.

We were traveling to Copenhagen by flight kl1135 from Amsterdam to Copenhagen. When the flights boardning is open , we were waiting at the line with our children and another family were at the back .
So the flights agent come to the family which were behind us and they went into the flight before all the passenger and without saying anything to us who were waiting and waiting .
It felts not ok for us as they egnore us as a family tills we said that we also have children. Too bad .

Jag har åkt med dem flera gånger både Göteborg-Amsterdam och tillbaka, samt Amsterdam-Catania (och tillbaka).På den senare rutten brukar det bli att Transavia tar över. Jag har aldrig haft problem, trevlig crew, man får en god smörgås även på de kortare rutterna, helt okej flygplan. Jag väljer alltid dem på dessa rutter, då det blir direktflyg.
Det går att få ner priset med andra bolag, men då får man mellanlanda, och jag har tröttnat på det. Sas är rejält mycket dyrare.
Mina döttrar tycker samma, de bor i Amsterdam, så de flyger ännu oftare med dem.
Under pandemin så var det en resa till Amsterdam som blev inställd. Jag hade bokat via Ticket.se. Jag fick tillbaka nästan hela summan, men det tog väldigt lång tid. Men detta var som sagt under pandemin, då allting var uppochner.
Det jag inte gillar är att priset går upp om man går fram och tillbaka på webbsidan, även om det är fråga om minuter. Det är lite fult. Men det är de inte ensamma om.

KLM - the armpit of European airtravel

After a midnight incident at takeoff yesterday at Schiphol where flames shot out of the engine whilst traveling at full speed, panic braking by the pilot (good job), and waiting on the tarmac for two hours with the fire brigade outside before being toed back to the terminal, the KLM service totally imploded and seriously underwhelmed in all ways possible.

There was no one from the airline meeting up at the gate, no help in arranging hotels and only a promise to contribute to a meal of 25 euros and a hotel cost of 120 euros (by the way - there has been a bit of inflation since that amount was determined - cheapest hotel found came in at 300 euros). No info or help whatsoever in terms of new flight connections until the service desk opened in the morning, which made a trip to a hotel very risky, as there was no info on when we needed to be back in the airport.

In the end, a flight was found taking me to Newcastle 12 hrs late, leading to us missing out on half the purpose of the trip.

Moreover - the meal voucher received was for 15 euros and not 25 as promised, with a comment that I could claim the rest at the website. Seldom has I seen such a cynical way of saving costs, as the only reasonable explanation for being so cheap and not living up to what was promised is the hope that most travellers will not bother contacting the airline for a 10 euro refund.

Hope you go bust - you deserve it!

Moest 440€ bijbetalen om om te boeken omdat er een trein naar de luchthaven uitgevallen was.
De tickets waren die dag 100€ goedkoper per stuk als we ervoor betaald hadden.

Scandalous!!! I literally feel robbed.
It took their customer service team 6 days (and 6 hours of my time on the phone) to add an extra seat to an existing booking. After 6 days, they issue one for the wrong date. Therefore, they have charged me extra money but refuse to make a refund - they issue a non-refundable voucher valid for one year that I will have no chance to use.
All their channel of communication refers to one another in a loop - nobody is available to address the issue - nobody is in charge in this case. No way to send a complaint - tried, but every department tells me I need to contact another department - in a never-ending loop. Not only - KLM refers to Air France, and Air France says that I am already in touch with KLM. Really a good match of two companies doing their best efforts to offer the WORSE EVER customer care experience -
I should have checked their rating on TrustPilot before purchasing flights with them. They have 1 stars, only because you cannot choose 0 stars.

Changed my flight (without consulting),shocking service, and to try arrange alternate travel plans and try and get credit.
Will never ever use them or Air France again.
British Airways or Virgin here I come

Gjorde en bokning via KLM som jag betalade vi Trustly. KLM avbokade min resa efter tre dagar utan att meddela mig och vägrar betala tillbaks mina pengar trots att jag aldrig fick min flygresa. Fick en bokningsreferens som inte fungerade på deras hemsida.

Undvik detta flygbolag!!

Helt omöjliga ett nå.
Beställde en resa via en resebyrå. De kunde inte boka in något bagage åt mig utan hänvisade till KLM.
På KLM:s hemsida fanns inge chans att boka bagage eller ens hitta något sätt att kommunicer med dem om det. Jag försökte via ett närliggande val, fick bekräftelse att de tagit emot min fråga, sedan har inget hänt. Det var nästan en månad sedan.
Efter att blivit medlem kan jag nu se mina flighter, men kan fortfarande inte boka bagage då en av sträckorna flygs av ett annat Transavia.
Transavia i sin tur kan inte heller boka bagaget då flygningen är bokad av KLM!!!
I mitt tycke så har KLM ansvaret för hela resa då det är de som tar in ett annat bolag, inte jag.
Det är ytterst oprofessionellt och löser de inte problemet som ett riktigt transportföretag skulle göra så är detta ett klart fall för allmänna reklamationsnämnden!

They neglected our luggage and refuse to reimburse us for the extra costs this caused us. KLM sent a broken link in their mail so it became a copy of our original report. We referred to the original report, but the copy "came in late" so they closed both?!! We lost 900 euros due to their nonchalance. Never KLM or Air France. The irony is that we did not fly with Low Price as ryan air was that we was expecting a premium company to have better customer service.

Båda våra flyg var försenade runt 30-50 minuter, men vi fick tydlig information på mailen och genom utrop. Vänlig, proffsig personal tog hand om oss under flygningen. Vi är nöjda!

Först blev vi flyttade till ett annat flyg pgv vårat bagage var med det plan sen när vi skulle åka hem var det första flyget flyttat en timme sen från Amsterdam så fick vi vänta i en timme med att flyga iväg och som pricken över i så hade vårat bagage fastnat i Amsterdam

Worst customer service. Rebooked our transfer so we had to wait 6 hours extra. I was in crutches and moonboot. Arrogant af

Never again! Lost 2 dogs and 2 bags on route from Stockholm to Edmonton that took 3 days to recover- in Calgary!! On the way back, 5 bags were lost some of which had to be collected personally at Arn airport. Extra expenses include 2 hotel nights for 5 people, some 1000 km extra car drive and 30% loss of leisure days. DO NOT-ever- use KLM and avoid at all costs Shipol bag handling.

Royally messed up our honeymoon. Cancelled our flights, rebooked ous on standby tickets without omformning ous.