KLIC Home Improvements 

I had the facias, gutters and downpipes replaced on my bungalow by KLIC and was very happy with the whole experience. All contacts knew their subject and supported by communication throughout. I would definitely recommend.

They're ghosting me. Klic if you read this please contact me. I have emailed and left voice mails. Please answer your phones.
I've paid £900 deposit in December and still don't have my patio doors now 5 months later.

Edit. They've gone bust. After reading other reviews, I see now on companies house that they're in a voluntary arrangement which seems to mean they're in financial problems. I've been chasing for well more than the 90 days others have quoted. I've put a dispute in with my credit card and have the deposit back, but I don't know whether that will stick if they can't get it back off Klic.

What a fiasco.
Such a shame it looked a good product.

They take your money and give you radio silents. No work, no refunds, no answers nothing!
They took my money in march then started to close down their business in April and did not refund me!
They have stopped trading but are still taking orders and deposits. They are breaking the law. To not trade or get anything from them as I am personally taking them to court to get all monies owed back from them. IWA can get your money back as long its within I believe 60 days.
I’ve paid in full so I’m going through the courts to get the money back.

To all writing and reading reviews today, this company has ceased trading.

I have spoken with the IWA who have confirmed this to me. If you are in contract with KLIC and paid your deposit within the last 90 days they will be able to claim your money back.

My partner and I are absolutely heart broken, we were having a porch added to the front of our house, paid our deposit on the day of receiving the quote, was chased 2 weeks ago for a further payment "due to being end of the month", work then stopped and 3 days later the company started a CVA, and now looks to have ceased trading altogether. The yard is empty of people & full of vans.

Absolute shower of shit.

Ordered from them at beginning of March, paid my deposit of £700, all seemed well. Didn’t hear anything from them for a while and their portal froze, got hold of them and they said they thought it had been booked in but someone would ring to confirm. Took a couple of weeks but did eventually hear from them and date set. I had been told 6 weeks for installation at time of booking and paying the deposit (it’s now been 9 weeks).

They then rang and cancelled my installation a couple of days before the booking due to the “van breaking down”, which I understood. They said they would ring on the original installation date to provide more info and a new date. It’s now been two weeks and I’ve sent 2 emails, called twice without pick up, left a voicemail and sent a formal complaint email and have received no response. I’m starting to feel very concerned that they’ve done a runner with my deposit. I understood that they had van issues and didn’t want to risk breaking the porch panels when delivering, but this lack of responsiveness is getting to be very stressful.

Started off great fully responsive and helpful, then when they received our deposit went into silent mode and not heard anything from them since it's now 2 weeks since they took our money with no response. There's no automated email, so it's starting to feel like a scam. If they do see this I'd really like a response and answers as we are on the verge of contacting our credit card company and getting our deposit refunded.

Update - still no one has made any form of contact so we are going via credit card company to get our money back. Also for everyone thinking of using this company please check the company on gov website as they are in a corporate voluntary agreement so they are having money issues just something to beware of.

We had a new front door supplied and fitted by Andy from KLIC Home Improvements and I’m really happy with what he has done, he was on time, professional and the job he’s done looks absolutely great, I couldn’t be happier. I would recommend to anyone.
Ross - Ipswich

The whole process from first phone call to arrange an appointment to the final fitting of the windows.
First class service and we felt very comfortable as things moved along with nothing being to much trouble.
The fitter Andy completely fitted our Bungalow out in 3 days (on his own) fantastic guy a credit to the company!

The whole process was easy and all staff were delightful. Harvey was explicit and the design fitted my space perfectly. Steve and Blake worked so hard and discussed what was happening as they went along, adapting where there was a choice. They were polite,friendly and respectful at all times. The process was completed to the time schedule except for the removal of the skip.

I have to admit I cannot fault this company on the installation of my new porch. I have been thoroughly impressed throughout the entire process and working myself in Sales for over 30yrs, I can vouch in my experience the customer service, quality of work and product are excellent.
I personally found all the staff to be extremely polite and respectful. This was an opportunistic call at my door to enquire if I needed anything, no pushy sales experienced. I am thrilled they called and I would not hesitate to recommend Klic Home Ltd.
A big shout out to Mark, Ricky, Donna and Dan and a huge thank you to all the team who make this business one to trust in!

The whole experience with KLIC from start to finish was excellent. The guys who came to the house were all great & a pleasure to deal with. Choice was good and had what we needed. Delivery time was excellent, really quick. Installation day, the guy was here bang on 08:00 and set to work straight away. Really thorough job. The quality of the doors is top notch, they have made such a difference to the house. We've noticed how much quieter it is and less drafty. Highly recommended

Avoid KLIC Home Like the Plague.

I arranged for a sales representative from KLIC Home to visit my house in Dec 2025 to provide a quote for new windows. From the start, I explained that I was still shopping around and wasn’t ready to commit to any company yet.

The sales process immediately felt strange. The representative only showed me their best reviews and avoided mentioning any negative feedback. He then gave me an extremely high quote and started calling his boss while sitting in my living room, as if it was some sort of “deal or no deal” situation. Each time he called, the price magically dropped. It felt like a high-pressure sales tactic designed to rush us into making a decision.

He kept insisting that the price was a “one-time offer” and pressured us to put down a deposit immediately of £1000. Unfortunately, my wife ended up paying a £200 deposit.

After the visit, I looked into the company’s reviews more thoroughly and saw many warnings from other customers saying to avoid them like the plague. Because of this, I cancelled the order the very next day.

Getting the £200 deposit back then became a nightmare. Despite multiple phone calls and emails (following their own cancellation policy), they kept delaying the refund while repeatedly saying it was “being processed.” I even spoke directly with the company director, who claimed their system showed the money had already been refunded. When I asked for the date of the refund, they couldn’t provide one and called them out on their blatant lies.

Eventually, I had to involve my solicitor and threaten legal action. Remarkably, the £200 was returned within eight minutes of them receiving the letter from my solicitor.

I can’t comment on the quality of their work since I cancelled before any work was done. However, based on my experience with their sales tactics and the difficulty in getting my deposit refunded, I would strongly advise others to avoid this company and never pay a deposit as it took nearly 3 months of emailing and phone calls and a letter from my solicitor for them to return the deposit. Below is the company reply.

The £200 has just been refunded.

Not sure why it wasn’t done back I December as the contract had clearly been cancelled on our system.

Please accept our apologies.

Avoid this company like the plague, over pressure sales rep, overall poor service and blatant lie’s on returning deposit.

Apart from the questionable sales tactics and pricing mentioned by others the way I’ve been spoken to by this company is shocking. There was no communication from them regarding fitting dates; appointments were made, cancelled and rearranged all without telling me. On fitting day they only brought one door not the two they were supposed to bring so I had to have an employee stay behind an extra four hours whilst they went back and forth to get the other door. Then the lock wasn’t working properly until eventually I was locked out of my house unable to get in - apparently this was likely due to swelling from the door facing the sun and the lock needed loosening. I had had to make various rearrangements due to these issues and on each occasion had asked to speak to someone about the issues but had no communication whatsoever until they dang asking for payment. When I stated I was waiting for a call regarding the problems I’d experienced I was accused of lying, laughed at, patronized and told he wouldn’t be apologizing as there was nothing to apologize for. I’ve literally never been spoken to by a business as badly as I was spoken to during that phone call.
Edit: since this original review I received an email (still with no apology) stating they would settle the matter in terms of the refund I felt due only on the condition I deleted the above review which is clearly how they maintain a high rating despite incidents such as mine.

KLIC provided an excellent service.
There was an initial issue with the door being delivered from the factory the wrong colour. KLIC were on the case right away and resolved the problem as soon as the right one was ready from the factory.
The buying experience was easy and the salesman knowledgeable about the product and had samples with him.
Once the papers were signed we had a full detailed measure up by their surveyor within a week. A few weeks later the installation was equally impressive, the on site guys very pleasant, conscientious, hard working and focused on getting the little things right. Overall, we’re absolutely delighted with our new windows and composite door. We have a very large, curved bay window and it looks superb. All of our neighbours commenting on how lovely everything looks. Well done KLIC, highly recommended.

Very impressed with this company. Firstly, a lovely man came to my door and explained very well about Klic Home windows and arranged for another lovely man called Harvey to visit, who gave such good advice and sales talk and a great deal, we booked for windows to be replaced. We then had a very nice man come to confirm measurement of the windows that Harvey had taken, then within a few weeks the windows were ready to be fitted. Then Andy the fitter arrived and done the most perfect job, even bought his own hoover to clear up! He put dust sheets everywhere and left everything clean and what a lovely man he was. The staff for this company are professional, polite and friendly, well done Klic.

I had a home appointment today in Ipswich at 14.00 for bifold door quote following a call from KLIC. I re-arranged the day to be home in time for the visit. In late morning, a KLIC "diary manager" rang on mobile to check both "my wife and I" would be there for their sales visit - otherwise they would not proceed. This was a late & unexpected demand. My wife works in London. As I work locally I get to lead on our home improvements projects....normally fairly competently. KLIC late cancelled and proposed a "canvasser" would call in few days to make another arrangement with "both parties present". I'm not impressed at the lack of fore-warning of this requirement and KLIC's late cancellation. Further, demanding both partners are present is a known red flag for assertive salesmen to gain a signature same day.

Great Service, Great Product & Lovely, Professional Team.
I’m currently a Project Manager & I’ve worked in the window business, so I’m sure I qualify as a picky customer!
We have a Georgian Property in a beautiful part of the world, the quality of the sash and casement windows suited our needs perfectly.
I have to say I couldn’t be happier with the team. They understood what we needed from the start & nothing was too much trouble.
The project is excellent, well installed & really well priced.
Thanks Team KLIC
Gordon & Helen (Reepham)

Klic installed our 8 windows and 2 doors, and we are absolutely delighted with them. From start to finish, we couldn’t fault either the products or the company. Andy, who installed our windows and doors, was amazing by far the nicest and most professional workman we’ve had. We would 100% recommend Klic.

All eleven windows needed replacing at my 1800s cottage.
Was apprehensive about finding a good replacement company.
So pleased to have found KLIC Home Improvements online.
From the initial quote, survey and fitting it was seamlessly friendly and informative.
1st November met Harvey for pricing up, 11th November Rick surveyed and went through window details, 25th November Danny and his lovely lady partner fitted all eleven in two days. They were so considerate with keeping any mess to a minimum while working and meticulously cleaned up afterwards.
The whole team were friendly and efficient, finding time to include my needy dog.
The process was professional with a warmth and genuine care for doing the job right.
I'm so impressed, the windows already making the cottage warmer, safer and looking spectacular!

Thank you KLIC Home Improvements , you're a superb company, I'd without doubt recommend !

Excellent team did the work within the day. We were all so glad it wasn’t raining. Quality products cleanly installed with absolutely no mess left.
The price wasn’t bad either !