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Klayd Anmeldelser 11

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TrustScore 2.5 av 5

2,4

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Markedsføring på nett
  2. Klesbutikk
  3. Online-markedsføring
  4. Dameklesbutikk

Skrevet av virksomheten

We’re a female led UK brand creating elevated, sculpting basics designed for real bodies. KLAYD is built on the belief that strong basics quietly shape how women move and feel every day. Everything we make begins with fit, care, and intention. We value authenticity, and we love seeing KLAYD styled naturally in ways that feel true to you. Thank you for being part of a community shaped by confidence and shared values.

Kontaktopplysninger

2,4

Under middels

TrustScore 2.5 av 5

11 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 80 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

I was looking at an item put it in my…

I was looking at an item put it in my basket next minute a payment had come out of the bank account for 205pounds without me placing the order I've tried multiple times to get them to cancell the payment no answer please don't have anything to do with this company I think there a SCAM

25. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Klayd

Hi Of,

Thank you for bringing this to our attention. This doesn’t sound like our usual checkout process, and we take situations like this very seriously. We always respond to all customer enquiries and aim to resolve any issues as quickly as possible.

Could you please contact us directly at contact@klayd.uk with your full details (such as your name, email address, and any transaction information)? We’ll be happy to investigate this for you right away.

We appreciate you flagging this and hope to resolve it for you soon.

Kind regards,
Klayd Team

Vurdert til 1 av 5 stjerner

It’s now December and no refund for an…

It’s now December and no refund for an order made in August. After they contacted me only when I put my review here as they were ignoring my emails, I was promised a refund in 120 days. This has now been and gone and they are no longer responding to my emails. I have had to report to them. Scammers avoid at all costs.
No you have not tried to reach me or contact me. I have sent numerous emails asking for my refund and you have not responded. I have sent you 4 emails since 1/12/25 since that was 120 days since my purchase as you had said your policy does not allow any refunds prior to that. So writing in here your refunds take 5 days is shocking. Do better!

15. august 2025
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Svar fra Klayd

Hi Memory,

We’re really sorry to hear this. After reviewing your comment, we believe this may be regarding a different brand, as we don’t sell shirts and can’t find any order under this name in our system.

For reference, our official website is klayd.uk and our email is contact@klayd.uk. If this is indeed about an order with KLAYD, please reach out to us directly with your order details and we’ll be happy to look into it.

Kind regards,
KLAYD Customer Service Team

Vurdert til 1 av 5 stjerner

Bought a tshirt 3 weeks ago

Bought a tshirt 3 weeks ago, turned up but not what I thought it was from pictures and was too big so wanted to return. Been waiting 3 weeks for a reply back and still nothing so will see if this prompts it.

23. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Absolute scammy experience. BEWARE

Absolute scammy experience.

I placed an order for just over £300. The items arrived and the fabric was thick, plasticky and cheap-looking, definitely not worth the price. I submitted a return within the 14 days and followed their own returns process.

Instead of processing the refund, they sent me a long email trying to push an exchange “free of charge”. I ignored it. A couple of days later I got another email from “Michaella” saying two of the tops couldn’t be refunded because they had “marks”. The photos they sent showed what were clearly stretch/stress marks from trying the items on, which happens with polyester/lycra when it’s pulled over the body. That is not damage and not misuse.

I replied stating that they needed to issue the full refund or I would report them to Trading Standards under consumer rights legislation. Suddenly, I got my full refund.

So yes, they will try it on with people who don’t know their rights or don’t realise that this type of fabric naturally shows stretch marks when tried on. Their material is cheap polyester and lycra, not luxury quality.

Know your rights and don’t let them keep your money. BEWARE.

29. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Klayd

Hi P Faro,

We’re really sorry to hear about your experience and for any inconvenience caused. We’re glad we could get this sorted directly via email and that you’ve now received your full refund.

We just wanted to let you know that we offered a free exchange initially because your return request mentioned that the items were too small, we thought it might help you find a better fit. We never intended to make things difficult and truly appreciate your patience while we resolved this matter.

Thank you for your feedback, it helps us improve our service and communication moving forward. ❤️

- KLAYD Customer Service Team

Vurdert til 3 av 5 stjerner

I wear size 10/12 UK and order Large…

I wear size 10/12 UK and order Large (as reviews said they come up small. They only just fit but are very fitted. Nice colours.

1. juni 2024
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Svar fra Klayd

Hi Kitty,

Thank you so much for sharing your review — we’re glad you liked the colours!

We offer an exchange process if you feel more comfortable in a bigger size. You can submit an exchange request through our website, and our team will gladly assist you further.

Thanks again for shopping with Klayd!

Warm regards,
Michaela
Customer Service Team
Klayd.uk

Vurdert til 1 av 5 stjerner

Absolutely useless

Absolutely useless - beware - sizes are completely all over the place and their returns policy out of date. I purchased to ensure I had the present for Xmas, but then they wouldn’t let me return as I was 1 day late (14 day policy). All other similar online retailers offer 28 days (Syenti) or extended periods over Xmas (Rains). Not Klayd - poor poor service

27. desember 2024
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Svar fra Klayd

Hi Oli,

We sincerely apologise for the inconvenience caused. I believe our team has already been in touch and arranged a solution to allow you to return the item, even though it was slightly past the return window. We genuinely want to make things right.

Thank you for your feedback regarding the sizing confusion. We understand how important accurate sizing is and are actively working to improve clarity. Because our pieces vary by fabric, style, and category, we provide individual size charts for each item to help guide our customers.

Warm regards,
Michaela
Customer Service Team
Klayd.uk

Vurdert til 5 av 5 stjerner

I had a really positive experience with…

I had a really positive experience with the customer service Micheala - really quick reply, so helpful and friendly!

21. desember 2024
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Svar fra Klayd

Hi Milly,

Thank you so much for your kind words and support for Klayd! We're so glad to hear you had a positive experience with our customer service.

We're always here if you need anything else!

Warm wishes,
Michaela
Customer Service Team
Klayd.uk

Vurdert til 1 av 5 stjerner

Absolute shit

Absolute shit.
No correspondence, only let me know the day before it was being delivered.
Only half the £445.00 tracksuite delivererd. Still no correspondence after emailing them twice. Looks like just a scam to me. Can’t call them. Absolutely useless.
Poor show Klay

10. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Klayd

Hi Andy,

Thank you for your message. I’m very sorry to hear about your experience. I believe there may have been a misunderstanding.

We are Klayd, a brand focusing on women’s everyday wear. We do not sell tracksuits or manage orders of that nature. It’s possible your review was intended for a different company with a similar name.

If there's anything we can assist you with regarding our products or services, feel free to contact us—we’re always here to help.

Warm regards,
Michaela
Customer Service Team
Klayd.uk

Vurdert til 5 av 5 stjerner

I’m obsessed!

I came across this company by accident when I was looking online for crop tops/bralettes.

I liked the look of the ones on the Klayd website and so placed an order. It arrived and I was really pleased with the quality of the top I’d ordered. I love the cloth bags you get with the orders too.

Dispatch and delivery time was very fast also.

I’ve since order 3 more items and I have my eye on quite a few more.

Highly recommended.

1. november 2024
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Svar fra Klayd

Hi Kerrie,

Thank you so much for your lovely review. We’re so happy that you’re enjoying your Klayd pieces! We’re thrilled you loved the quality, fast delivery, and even the little details like our cloth bags.

Knowing you’ve already come back for more truly means a lot to us.

Warm wishes,
Michaela
Customer Service Team
Klayd.uk

Vurdert til 5 av 5 stjerner

Pleased with my purchase

Love my new purchase, the free bag was a nice touch. It's great that the packaging is recyclable too. I will be purchasing again :)

8. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Klayd

Hi Charlotte,

Thank you so much for your kind words! We’re so happy to hear you love your new purchase. Your support means everything to us, and we can’t wait to have you shop with us again soon!

Warm wishes,
Michaela
Customer Service Team
Klayd.uk

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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Lær om anmeldelsesprosessen på Trustpilot.

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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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