King Casino Anmeldelser 

DO NOT USE!!

Scam company.
Was using is fine for a few days never withdrew anything cos it was almost impossible to win.
Deposited £60 and it came out my bank but never went into my account on King Casino. They raised a ticket and I was waiting a few days for a response. Went to log back on one day and they had disabled my account so I couldn’t speak to the on chat. Sent several emails. They never responded. Thanks to my bank and me taking screen shots of everything before then disables my account I was able to get my money back.
Horrid site! BEWARE!

A strong warning to anyone considering this site, don't. I deposited £1000 with King Casino. The easy part. I then had a good run at Blackjack, and tried to withdraw £2900. Alarm bells ringing at King Casino HQ.

After submitting all sorts of documents multiple times, and over a week of waiting, I only received my deposit back (minus their transaction fee).

Their excuse was that I was in 'breach' of their bonus rules. Utter nonsense, they just do not want to pay you anything above your outlay. Avoid these sharks, a completely disingenuous company. Anyone who has tried to contact one of their 'Chat' agents would find it hard to disagree.

Further update. Reviewed to 3 stars .
08.01.25
Finally received my cash out.
I would recommend only to use this website if you are happy to wait weeks if customer service help is required.
Live chat doesn't work and emails take weeks to answer, infact only once trust pilot was used. Hope everyone else gets their money . I would recommend emailing daily until they answer you. Pester the life out of them and do not give up.

Update 06.01.25
Finally hear from them via email saying my email address not registered on the account despite all receipts from them coming to my email address ....
Sounds like more stalling tactics.
This needs to be resolved immediately.

"update".
Still no response yet ask trust pilot to ask for more info which was supplied....

Refusing to answer emails.
Will not answer live chat .
Has left a withdrawal pending since 20th December with no way to speak to anyone.
It's not just the big amounts they are ignoring. This is only £51 .
Really do not know what has changed but this is a disgraceful way to treat customers.

Won 7500, withdrew it sent in documentation they ask me for payslip when I check account it's no longer pending and only 150 in my account. All images of winnings balance and withdrawal screen shots available and will be contacting gaming commission

If I could give zero stars. I would absouloutely appaling game play and does not give bonuses or wins. I Really wish I had read the reviews first .would not have ended up wasting my money or time and I have too say this has to be one of the worst sites .I have ever played.

I honestly don’t even know where to start!
I won a sum of money on the 19th of December and was told that I would need to submit my documents over… bank statement, PP info. Absolutely fine. They accepted bank statement but not PP as they advised all info had to be on the one screenshot, logo etc… fair enough.. sent a PDF and also a screenshot of it all and whenever I chased it up they said it has been declined due to information not being on the documents… I’m not sure how many times I spoke with an agent to ask them to get their team to check again as it was all there, PP logo, name, address, email and DOB.
I then spoke to another agent and I advised that this was unacceptable and that I had used money in my account and now needed it (I thought there would have been no issues as I’ve been paid out before by them with none of this) the agent then took this as that I have been using ‘bill money’ to gamble and disabled my account!! So, I’m unable to get into my account to check what is happening with my wins and the chat which you can use without logging in, is now no longer letting me access it. I’ve sent 2 emails and no response. I’m not feeling very optimistic after reading some of the reviews on here. I’ve never ever had to go through anything like this to receive wins.
I have had conflicting information from agents. One says one thing and another will tell you something completely different.
King Casino can we please look into this and have this resolved please??

Absolutely shambles i won £500 and still haven't received it still saying it's pending iv have messaged the help that and just keep getting ignored iv also sent emails and no reply I'll ge taken this further

I've been with this casino for years now and nearly 48 hours for a withdrawal and it's still not approved

Not happy just keep getting the same email over and over again

Says fast payouts of 0/5 days,I've waited about 12 days already,you can't talk on live chat,because nobody answers,and when they do it kicks u off the page and logs u out,nobody reply to emails,it's an absolute disgrace of a site

Trying this gambling site for first time with a small deposit and all verification complete i am still waiting... Pending for my withdrawal.
Charges you a fee for withdrawal (big negative)
Takes waaaaay too long to withdraw.

With all the instant quick withdrawals from other sites. Why bother with this one?..

Returns are absolutely shocking!!
Almost impossible to get a free game!
Don’t bother wasting your money. Chat isn’t even on, basically leaving a message and they’ll “get back to you when they can”
£500 sent not a penny back. Won’t be using this site again!

Shite site don't pay you out or make it impossible to download documents quick to take your money tho and the hardest site I've played on to bonus games avoid like the plague is my advice

Sat waiting on live chat for someone to reply, after 20 mins my session was logged out due to inactivity.

I am waiting on 2 withdrawals, now they want me to verify my ID which I have done, but there is no confirmation or other information. Did not accept my proof of card ownership as it is a virtual card, I do not have a physical bank card.

All I want to know is that my withdrawal requests have been processed and I will receive the money in a couple of days.

I'm hoping someone can help asap and I will happily edit my review score, thank you.

Update: Spoke to someone on chat eventually. They said everything was fine, I then get a request to upload my recent payslip to prove income which I did. Hours later, get a request to prove my card is real… how would I use a fake card to deposit money?!?

The card I use is virtual from Revolut, so I have nothing to upload, so not stuck in a stalemate.

Terrible customer service, impossible to speak to a human, as hardly anyone there to respond to you, then when you check back they have closed the chat. I won £300 on Friday was charged £1 to withdraw my winnings to my bank card I paid with?

To still be waiting on Monday afternoon for my winnings to be processed

I’ve had smaller amounts refunded back in an hour all my documents are upto date so I don’t understand what the hold up is??

When you do get to speak to a human they give a generic written response and you ask to see if they can speak to processing team and they close the chat?

I am not a customer of King Casino, never used it or signed up to it yet they send me texts every day and have ignored my requests to remove me from their contact lists and continue to ignore my complaints.

Applied to cash out and not even approved yet once again, tried to email over 2 times as the live chat doesn’t even respond to me anymore leaving all users in the dark .

Had a small win of £140 last on 20th was withdrew the funds via apple pay same way as I had deposited kept being told to wait received a message on Saturday to say funds had been approved. Only to then receive another email yesterday to say payout had been declined and I had to send documentation. Sent documentation which was approved and yet still waiting for them to authorise payout! Chat on the website takes them over an hour to reply so you come off it but if you don’t reply to them within 3 minutes they end the chat and you have to start the whole joke again!! Never used a site like it and certainly won’t be using again. How the gambling commission are letting them get away with this sort of carry on is ridiculous.

Won £600 4 days ago, sent all my documents before they asked for them, to receive an email today asking for what I’ve already sent & has been approved!! Still waiting on my withdrawal. Shocking site & the chat well I’ve never experienced anything like it!

Very badly i win 380£ and after that they blocked my account i can’t talk with anyone and costumer support didn’t answer me more that 5h waiting they are a ffs just want us to spend and lose our money 🖕

Never had an issue until now. Normally quick to payout. Had a small win (£500) and they asked for documentation, which I have no problem with. Submitted everything they requested three days ago. Tried to log in to see the status today and was denied access to my account!!! Without any notice! Without asking for any more information or documents or giving any explanation. Extremely annoying! Tried to email but no luck so far.