Kiddisave 

Had a fantastic time at the store when purchasing a new car seat.. really helpful staff and got the item at a really good price to what was shown on the website.. would shop again...

Ive been shopping with kiddisave for years whether it's a present or for my own son they have always been very cheap and reliable to use. I live by the store so I'm a regular I like to see the new ranges they have in. I've started to use the website I use it more as a catalogue then order in store as I prefer to speak to the staff then have to wait for emails. Theres never been an issue with ordering from kiddisave good local business!

I am more than 100% agree with Sebastian. I did order five items on 31st August and today is 11th Sept and still waiting for my delivery to arrive with no communication from them. I tried to ring them at least 5 times with no luck. I would not get anything for this kind of service even though they sell items 10 times cheaper. So big no for Kiddisave from me.

Hauck condor all in one, fantastic value for money, quick delivery and very easy to set up. Recommend to everyone. : )

Kiddissave has a simple and organised website which is easy to get round and loads quite fast which nudged me to buy from them. I got in contact with them to organise delivery as I needed my buggy before I went on holiday and they sorted it out over the phone. My buggy arrived on the requested date box wasn't damaged, and the product was fine very happy with the service.

I have made here two orders during last two weeks. I was waiting for delivery but until now I have not received any of items I bought. While I was waiting I didn't received any information when and if items are going to be delivered. No one contacted me to give an update. Such practice indicates expressly really bad customer service. I don't recommend. Go and do you shopping elsewhere.

I checked the website to see what prices the silver cross products were to find it's call for price. I went to the shop to look around and ended up buying a pushchair at a good price. Nice polite staff and good range of baby products

Found the buggy I was looking for cheaper on another website. Found that kiddisave do a price match promise and it was all done quickly over the phone! Will recommend kiddisave

I visit the kiddisave shop more then the website I prefer to buy a pushchair in person I get a tutorial and I know I've got all the freebies such as raincover etc. the staff are polite, it's a nice store never had an issue with them.

Terrible company. Website says that item I ordered was in stock. They gave me a delivery date of 10th August and so I stayed in to receive the delivery which did not come. When I tried to phone the company I could not get through as nobody was answering the phone. Had to eventually phone the shop number to get someone to phone me back. They then told me that the delivery date was in error as the item was still not in stock but they were having a delivery later on in the week so the item would be with me on Friday 17th August. This date came and went and stll nothing. Again tried to phone the company and nobody was answering the phone. Eventually got through and spoke to someone who told me that even though they had a delivery the item had not been delivered. I cancelled the order!! I cannot understand how a company can run itself like this. There was no apology and no honesty. As a customer you expect to told the correct information and for it to be up to date. Will never ever order anything from them again and I suggest that nobody else does either!!

To sum up:
Did not deliver on time, months out (kind of important if expecting)
Very difficult to contact (expect 30min-1hour on hold)
Rude

My wife and I ordered a pram as a preorder and were given a delivery date and paid in full. The delivery date (1 month and a half after we ordered it) came and went - no pram, we are due our baby any day now. We are now told that it will be another month at least despite what was said on their website when we ordered and paid.
The customer services comments to my wife (IF you can get through on the phone which is a herculean feat) where that we should have ordered our pram earlier and were disorganised! which left my wife feeling bad and in tears. I am sure they sometimes do make timely deliveries sometimes of preorder products but I wouldn't take the chance. The experience of others here seems to very much concur with ours.

As I'm a new mother I've been looking for the cheapest deals around and I found that kiddisave was really good on price against other companies. I ordered with them And received it sooner then I thought. Good company will be using again.

i ordered a maxi cosi cabriofix car seat for my daughter on saturday n the order arrived on tuesday morning, good price compare to other company for the colour i choose n good delivery,i would recommend to friends

Ordered a Tripp trapp from kiddisave i went to the store to have a demonstration and they offered to help with any problems if I had any. Item arrived early and was the. Cheapest around great staff and excellent communication would recommend

Great prices on the website, with speedy delivery. Can't ask for any more than this!
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We ordered a Babystyle Oyster Stroller with Grape Colour Pack from the Kiddisave.co.uk website for my sister's expected baby. I looked at the product details and there was a green tick for stock so I went ahead and ordered. I knew it would take a while to arrive as these kind of big orders take time. I placed the order on the 2nd May and the baby was to arrive in early June so I thought that should be plenty of time. Someone else had ordered from Kiddisave a car seat and it arrived in 4 days so I didn't worry.

Towards mid May when nothing had arrived I contacted Kiddisave by phone to enquire about the order. I was told they were awaiting delivery from the manufacturer and that until that delivery came they could not dispatch. I was shocked and told them I thought it was in stock. I was told that if the item is in stock with the manufacturer then they state it as in stock. They await delivery from the manufacturer then and will then dispatch it to my sister. I was upset as I didn't realise that was the case but asked when the delivery from the manufacturer would arrive. I could not get a straight answer - we're expecting a delivery next week I was told but no date given or any kind of reassurance. I took them at their word and waited.

At the end of next week when there was still no delivery I contacted Kiddisave again. This time I was a bit distressed as my sister's baby had actually arrived early and was now born. I expressed my urgency to Kiddisave and explained that now the baby was here the stroller was needed very urgently for my sister to get around. I was firmly told that they had no control until a delivery came from the manufacturer - there was no further solution given to me other than to wait and nobody would confirm to me the manufacturer's delivery date! I don't mind waiting but until I have some idea of when it would arrive I could at least rest easy...but this way I was very uncertain and had to keep explaining and apologising to my sister. She managed to get along by using the car seat but in the first week of June it started to become too difficult to manage without a stroller. I phoned Kiddisave again and although they apologised for the inconvenience I was still told to wait and was again told a delivery was expected next week.

That was the last straw for me I'm afraid; I couldn't believe them because they had previously told me it would be delivered next week and it wasn't. I then had no way of knowing if it would be the next month or longer! I searched online for another babystyle stroller on the internet. They were out of stock in many places but I came across another seller called Groovystyle. I phoned them up and explained my situation. They were very sympathetic and calming. I had phoned on the Friday 8th June and they told me if I put the order through in the next 30 minutes they would personally see that it was dispatched immediately and confirmed it would get to my sister by Monday 11th June. I did as I was told and placed the order, phoned them up again and they dispatched it on the phone with me. I kept receiving texts to ensure me the order was on the way and it arrived with my sister on Monday as expected.

I just felt it was such a waste of time stressing over the order with Kiddisave when I could have had such an easy time elsewhere. They had explained they only show if the order is in stock with the manufacturer which is fine but if you cannot confirm properly when it will reach the customer then it causes a lot of unnecessary tension. I don't think I will be ever ordering with Kiddisave again even though this could have been a one-off incident. I didn't really like that nobody tried to understand or help even when I explained that the baby had come and we were having difficulty, if you sell baby products then I would've thought they'd had a little sympathy.

Sorry Kiddisave I don't normally like to give bad reviews but after that experience I really felt compelled to share my story.

DO NOT TRUST THIS COMPANY.
Placed an order on 15 June for an instock item. Sent an email saying it had been dispatched but it had not. Item still not received.

I tried to chase it up but got emails from a very rude customer service representative stating that I was in the wrong despite me presenting them with their own emails. They have said that we had to allow upto two weeks for delivery which has long since passed.

My wife tried to call today and as soon as she gave the order number they hung up and now will not answer her calls. This is shocking behaviour. I have instructed my credit card company to recover the funds.

They have lied to us at every step of the process and falsely advertise items as in stock. They are then rude when you highlight their wrong-doing.

The prices advertised are excellent but like most things that appear to be too good to be true they are in fact not!

Only gave 1 star has it will not accept 0 stars.

I placed this order on the 19th of June.
As of today I have sent three chase up emails and made two phone calls. Each time I was told it would only be a few days before my order would be ready to be sent out to me and alas I am still waiting. I have ordered several things from other sites since placing this order and I have received all of them.
Also when trying to use this reference for tracking I always get the following message "Tracking Information Expired
The tracking data on this shipment has not been updated in more than 10 business days by Parcelforce. Please contact Parcelforce for more information" which is quite alarming considering the money has already been paid
UPDATE
Today 3rd July something arrived! But I'm still missing two items! Kiddisave did not state they were making a partial delivery they just said my order was on its way. Now I have to wait until morning before I can talk to anyone

I initially called to enquire about the item and was very impressed with the friendly service received. I ordered the item online and the process was easy and delivery was quick-the communication about delivery was excellent.

Very pleased with purchase we have made and quick delivery, helpful on phone too.