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Svar fra Keutek

For 6 dager siden

Hi Eric,

We’re sorry to hear that you came away feeling this way.

We’d like to clarify that your warranty claim was not denied. After reviewing the photos you provided, we noted significant external scuffing and wear around the power bank and the port-cover area, which made it difficult to determine that the cover came off due to a manufacturing defect.

As a courtesy for the inconvenience, we also offered a complimentary Sovix fast-charging cable valued at $34.99.

We remain happy to work with you directly and review the available resolution options.

— KEUTEK Customer Care

Svar fra Keutek

22. juli 2025

Thank you for sharing your feedback. We’re sorry to hear that your product cracked from a fall of just 3 feet — it should certainly be able to withstand normal drops like that, and this is not the quality we aim to deliver. We’re also concerned about the inconsistent wireless charging you mentioned, as this is not typical of our products.

We’d like to look into this further and find a solution for you, whether through troubleshooting, a replacement, or another option. Please contact our Customer Care team with your order details so we can make this right.

Svar fra Keutek

30. apr. 2025

Hi Renee,

Wow—thank you so much for this amazing review! We're thrilled to hear how much you love the 65W charger and truly appreciate your kind words about our team. It's our goal to make sure you're always powered up and taken care of, and we're so glad we could deliver that experience for you.

Longer cords are on the way soon, and we'll be sure to let you know as soon as they're available! Thanks again for your continued support—it means the world to us.

Svar fra Keutek

25. apr. 2025

Hi Gwendolyn,

Our 26W solar power bank is designed to deliver fast, efficient charging, and it undergoes multiple quality checks before shipping. However, performance can vary based on factors like cable type, charging protocol (PD vs. QC3), and the device being charged. That’s why our team asked for details — not to deflect responsibility, but to genuinely troubleshoot and resolve the issue with you.

We did offer to test the unit at no cost to you and also provided an option to test with a USB-C PD certified cable, as using a non-PD cable can significantly affect performance — even if the cable fits. If the unit is found to be defective, we stand fully behind our product and will provide a replacement.

That said, we’re sorry this situation left you feeling frustrated, and we’re still here to help make things right if you're open to it. Please reach out to us again directly and reference your order number — we’ll prioritize your case.

Svar fra Keutek

7. jan. 2025

Hi Bam Kid,

Thank you for taking the time to leave a review. We take all feedback seriously and are committed to maintaining transparency and delivering the highest-quality products to our customers.

However, after carefully reviewing our customer database, we couldn’t find any record of your purchase or any interactions with our support team. Additionally, KEUTEK products are sold exclusively through our official website, and we have not received reports of similar issues with the i26W power bank.

If you believe this review was posted in error or if you genuinely purchased from KEUTEK, please provide proof of purchase or order details. This will allow us to investigate further and assist you appropriately.

At KEUTEK, we strive to create a fair and honest space for feedback. If this review is not genuine, we respectfully request it be removed.

Thank you,
KEUTEK

Svar fra Keutek

24. mai 2023

Dear Jo Ann,

Thank you so much for taking the time to leave us a 5-star review. We are incredibly grateful for your support and so happy to hear that our Keutek products have been serving you well. Your satisfaction is our priority!

It's wonderful to hear that you've found value in our products' durability and convenience across multiple devices. We've worked hard to ensure that the charging ends are resilient and hassle-free, and it's fantastic to hear that they are living up to that standard.

Thank you for recommending Keutek to your family, too. We're pleased to have been of help not just to you, but also to your sons-in-law and daughters. It's always wonderful to see our products making a difference in people's lives, and your feedback encourages us to continue improving.

If you have any questions, need assistance, or have any suggestions, please feel free to contact us by emailing support@keutek.com. We're always ready and eager to help.

Thank you again for your kind words and support. We look forward to serving you for many years to come!

Best regards,
The Keutek Team

Svar fra Keutek

7. nov. 2022

Thank you for your kind words about our company and products, Margaret. We're committed to providing the best possible experience for our customers, and it's wonderful to hear that we've succeeded in doing so for you. We appreciate your business, and please reach out should you need anything in the future! Thank you for recommending us!

Svar fra Keutek

5. sep. 2022

Thank you for your kind words, Ruby! We're so happy to have you as a customer and to know that you are satisfied with our products. It's great to hear that we were able to send a replacement cable and resolve the issue quickly.

We appreciate your business and look forward to serving you in the future!

Svar fra Keutek

2. aug. 2022

Thank you for your kind words, Craig! We're so happy to hear that you and your girlfriend love our KEUTEK Pro Series chargers. It's great to know that you appreciate our products, as well as the fast charging times.

We hope you'll continue to choose KEUTEK chargers for all of your charging needs in the future. Thank you for being a loyal customer!

Svar fra Keutek

2. aug. 2022

We're so happy to hear that you love KEUTEK and our fast charging technology, Shawna! Thank you for investing in us and we hope you continue to enjoy your chargers. :)

Svar fra Keutek

Oppdatert: 10. juli 2022

Dear TrustPilot, Thank you for bringing this customer's complaint to our attention. We reviewed the customer’s concerns relating to this matter.

The customer originally purchased from us on 08/30/2021 and placed a second order on 03/26/2022. Today 07/10/2022 the customer emailed our support team stating: “This product was great for the first week, after that I noticed it wasn't charging due to the fact that its magnetic and it picks up all kinds of small metal filings and preventing a good solid connection between the cable and the adapter”.

The customer, unfortunately, posted this review on Trust Pilot before our support team could respond. Therefore we were unaware of any issues the customer was having until now. We are not entirely clear why the customer would purchase twice over a 7-month period if magnetic charging did not best suit his needs. Regardless, we certainly want to help this customer resolve their concerns.

We recommend the customer try to avoid bringing the magnetic connectors close to dirty surfaces. If debris accumulation does occur, the connection can be easily cleared by swabbing the cable ends with a cotton swab or if possible, jelly cleaner works best. Also, here's an article that provides more detail on proper ways to maintain a magnetic charging cable: https://keutek.com/pages/help#/collection/2281/article/14004.

Note, we include a 45-day money back guarantee and lifetime warranty with all of our products. Therefore we encourage the customer to contact our Customer Care team so we may assist in troubleshooting this issue and/or sending a warranty replacement is needed.

We do appreciate the consumer allowing us to address their concerns and now consider this matter concluded.

Thank you for your time.

Svar fra Keutek

5. juli 2022

Thank you for your kind words, DeAnn! We're so happy to hear that you're enjoying your charging cable and tips. We aim to please and are glad that our customer service department was able to help you out in a bind. Thanks for being a loyal customer!

Svar fra Keutek

5. juli 2022

Dear TrustPilot, Thank you for bringing this customer's complaint to our attention. We reviewed the customer's concerns relating to this matter.

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A support ticket was raised by the customer on 07/04/2022 at 11:54 am EST which stated:

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I need to return the charger cables I purchased. I was not satisfied with your quality and performance. Magnets are weak, not N52. And cables works when it wants to and not when I need it. Where do I send the items back to? What address?

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Our support team then responded the same day, 07/04/2022 at 1:49 pm EST stating the following:

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Sorry to hear you're experiencing some difficulty with the cables. Happy to help get this resolved!

Our tips use a N-52 neodymium magnetic connector. These rare magnets have a pull force of 7lbs and breakaway of 1lb. The N-52 neodymium magnets are also the strongest grade in the N48, N50 and N52 family. At this time there is not a magnet stronger than the N-52 available to place into a charging cable. Anything stronger may interfere with your device’s signal or data (ie: compass and location services). First, please make sure the cable end and tip are clear of any debris. This can sometimes weaken the magnetic connection. Are you by chance using a case with your device that could be blocking the cable from getting a good connection with the charging tip?

99% of the time inconsistencies in charging are caused from dust in the charging port or a faulty charging tip. Our chargers are adaptive and throttle 1-5 amperes based on what your device tells our charger it can handle. So if the port has any dust present it will return NULL to the charger causing it to default to a safe 1Amp. Same result with a bad tip. Please remove the KEUTEK charging tip and blow into the charging port (ideally with canned air) to make sure the tip has a solid connection with the charger. Once the port is clear, we recommend leaving the KEUTEK tip in your device at all times - even when not charging. This will protect the charging port on your device from dust accumulation and wear associated with continuous push/pull of traditional cables.

Also, here's a great video that explains some additional ways to fix charging issues: https://youtu.be/7LzNyocONA0 (this is Android focused but what's explained here applies to both iOS and Android devices)

If you still would like to return the product we can most certainly assist you with a quick and simple return. Please see our return instructions here: https://keutek.com/policies/refund-policy

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We take every review seriously and never want a customer feeling they have spent their hard earned money on a product that does not fully meet their needs.

Our products are designed for heavy everyday use and built using the very best materials making them highly durable and long lasting. Each cable is 30,000 bend tested and includes a high-grade aluminum casing, strain relief collar, ballistic double braided PBV nylon, and N-52 grade neodymium magnetic connector. We guarantee 100% satisfaction with every purchase and include a 45-day money-back guarantee and lifetime warranty with all of our products.

We do appreciate the consumer allowing us to address their concerns and now consider this matter concluded.

Thank you for your time.

Svar fra Keutek

Oppdatert: 25. apr. 2022

Doug, thank you for your review and feedback! I'm glad to hear the owner reached out to you directly. We are committed to providing excellent customer service and I'm so glad you had a great experience with us! I'll be sure to pass your kind words on to Eric and his wife. Thank you for your support and please do not hesitate to reach out should you need anything!